First time ordering online to Northern Ireland. Received fast and extremely pleased with custom pick n mix. Great to try sweets not seen in shops. Highlight was definitely the mango skulls! Overall,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Selling worldwide treats & traditional pick & mix! Randalls began in 2015, as an independent retailer on Kettering and Market Harborough High Streets and has since expanded to online retail.
6 Adam and Eve Street, LE16 7LT, Market Harborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered from here for the first time after watching the videos on Facebook and thought I’d place an order as I love the whole concept. The order came very quickly, but the sweets were just bad. The haribo eggs are harder in texture than normal Haribo eggs . I found the Hannah mice lacking in flavour. Very disappointed.
Reply from Randalls UK
Sweets where great and delivery quick, however i didnt get all of the sweets i asked for i got 15 different ones but i had asked for strawberry kisses and there wasnt any in my mix it wasnt until part way through when i was going through rhe different things with my daughters that we realised they where not in there
Reply from Randalls UK
Attention to order was spot on. Questions I emailed were promptly answered and clear.
Reply from Randalls UK
Super easy to order online and arrived quickly, even with it being a bank holiday! Sweets are lovely as well as a good variety. I will definitely be ordering again in the future :)
Reply from Randalls UK
I love watching the videos and the selection of sweets is really good! I really like vegan sweets for the texture and there are plenty to choose from. My sweets were packed carefully and although the courier left them out in the rain, the bags were still ok.
Reply from Randalls UK
Ordered a few times now and never disappoints. Great service and great sweets.
Reply from Randalls UK
Fantastic shop to order from. Easy to pick and choose what you want, and delivery was on time with what they state their delivery times are. Sweet were amazing.
Reply from Randalls UK
I made online order for candies on Friday, July 31st. After an initial glitch (my fault completely), RandallsUK notified me almost immediately, rectified my error and quickly filled my order. The selection of sweets is huge and varied - something for everyone! I was kept apprised of the progression of my order every step of the way. Image my skepticism when my email notifications showed a delivery date of the very next Wednesday, August 5th. Just imagine - ordered, filled, packaged, sent, passed Customs and delivered in only 5days. UK to US. Amazing. Candy is delicious, colorful and each piece is a surprise. Thanks to Jarrod for clear concise emails - a pleasure for sure! I’ll be back.
Reply from Randalls UK
Reply from Randalls UK
Randall’s UK (owner Jarrod, and the entire team) should be commended for their stellar service, delicious, varied, and quality products, and their playful, and positive culture. Videos are little glimpses into patrons palettes, and really entice you to keep trying different sweets and treats!
Leadership of this small business is exemplary, and as an educator, I would venture to say that Jarrod motivates his team with positive, playful mentoring. Looks like such a great place to land and grow if you are interested in learning about all the right things to put in place to grow a business!
Can’t wait to order again! Thanks Team Randall’s! Keep up the great service…Bravo!
Kindly,
KL
Reply from Randalls UK
Ordered with Randalls after seeing all the videos on TikTok!
Brilliant selection of sweets and other goodies!
Arrived within a couple of days and with living on an island i was expecting a few things to arrive damaged. But everything was intact!
Will definitely be a repeat customer!
Thanks Team!
Reply from Randalls UK
First time ordering online to Northern Ireland. Received fast and extremely pleased with custom pick n mix. Great to try sweets not seen in shops. Highlight was definitely the mango skulls!
Overall, great service, product, packaging and delivery. Will definitely be ordering again.
Reply from Randalls UK
Very easy to order and delicious sweets!
Thank you so much
Reply from Randalls UK
Just received my first order and I am loving the selection of pick and mix.
Quick delivery and well packaged.
Sweets are great quality and flavour.
Love the choices. Thank you to Randall’s team for all your videos and hard work.
I will definitely shop here for my treats.
Reply from Randalls UK
Arrived within a good time scale, my daughter js over the moon. And the sweets are just unbelievably nice definitely will order again
Reply from Randalls UK
I think waiting 10 days for a delivery is way too long.
Very quick postage, so many items you can select from. I chose to get only aniseed balls as I couldn’t find them in any local shop, will definitely be ordering more
Reply from Randalls UK
I never usually write reviews but I am absolutely amazed by the level of service provided by Randalls. Delicious sweets and shipped so fast, I was incredibly surprised to receive my order not even two days after I ordered. Thank you so much, keep up the great work!
Reply from Randalls UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.