Rategenius Reviews 

4,194
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for successfully lowering monthly car payments and guiding them through smooth refinancing. People highlight the professional communication and efficient online processes that make complex financial tasks remarkably stress-free and simple. Consumers note that representatives are consistently supportive, knowledgeable, and entirely dedicated to achieving the best possible financial results. Some reviewers were not entirely happy with frustrating communication issues or occasional unprofessional conduct from certain staff members. A few individuals also reported experiencing previous difficulties during past application attempts or unexpected inquiry processes.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional during the refinancing process.... See more

Service

Users describe positive interactions with service, highlighting a stress-free and smooth refinancing process.... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the overall process is exceptionally... See more

Payment

Clients share positive opinions on payment, expressing high satisfaction with significant reductions in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big c... See more

Rated 5 out of 5 stars

Huge thanks to Tyler for helping me refinance my vehicle. His professionalism, attention to detail, and clear communication made a complicated process feel simple. He truly went above and beyond, and... See more

Rated 5 out of 5 stars

Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... See more

Company replied

Rated 5 out of 5 stars

My vehicle was financed through Westlake Financial. I thought this was decent company. I normally like to get ahead and stay ahead on my loan payments. I had a deal that built interest daily. The inte... See more


Company details

  1. Money & Insurance

Written by the company

Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(4,194)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammy and eager to harm your credit - beware

This company will lie about a preapproval, run a hard credit pull, and then predictably completely switch the terms to something absolutely ridiculous and untenable. Avoid like the plague. Should have known better.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Hayley was wonderful. She made the overall experience a breeze, and explained everything thoroughly answering any and all questions I had. She was professional and polite every interaction.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was very informative and…

Matthew was very informative and helpful throughout the entire process. He was definitely helpful with a complicated situation of removing an old co signer who lives in another state. Great work! Friendly and professional

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Stress Free & Quick!

Logan Baker guided me through my first refinance experience with knowledge and patience. I filled out the online application with very little expectations and Logan called me the next morning to talk about my needs and did all the hard work to find us an amazing deal! The Remote Online Notary service they provide to sign documents made this experience stress free and easy to complete. Our refinance was funded quickly and now have a peace of mind knowing that we have a MUCH better rate and lower payment on our auto loan! Thank you Logan for your help!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience …

I asked AI the best company to apply for refinance & RateGenius came up. Working with them made the process easier then expected. I will refer others to them. Thanks again for all your hard work in obtaining the refinancing agreement.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Tawnie was wonderful to work with, she was friendly and understanding. She kept me update and listened to what I was needing.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, quick, and easy. I couldn’t asked for anything more, how simple they made this process for me. Definitely recommend to others.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Justin Rodriguez is not only…

Justin Rodriguez is not only unprofessional but very rude. He is not forthcoming and will not admit when he makes mistakes in handling customer’s payoffs. If not for Kevin’s professionalism I would not do business with this company. Justin deserves to work somewhere else.

August 7, 2026
Unprompted review

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