Pure Telecom Ireland Reviews 

Just called David for help in setting up new modem. He was very nice and patient.

I want to highly commend Samantha from Pure Telecom for her incredible assistance and professionalism. Samantha handled my issue with deep knowledge, genuine dedication, and a fantastic customer-first attitude. From the very start of our interaction, she was extremely polite, listened carefully to my concerns, and found an efficient solution right away. Thanks to her prompt help, everything was resolved quickly and completely stress-free. Pure Telecom is very lucky to have such a competent and pleasant person on their team. Five stars are not enough—thank you, Samantha!

I dislike not being notified before my contract ends and having to pay an out of contract bill. I like that until now it is quick and easy to get through to a human who will generally be helpful. Internet goes down briefly every now and then but it's pretty good

Always smooth assistance with all queries. Had to replace device once and it was dealt with efficiently. Account set up, contract renewal and account closure always no hassle - clear instructions and prompt assistance. Almost never I had any technical issues with service provider. Only physical wear and tear of modem that was for free replace within contract renewal. I have closed my account only due relocation , I had been happy with a provider I switched to from Virgin Media that had very bad customer service within my late contract days and unreasonably raised prices and had no relief for longterm customers. Virgin media claimed I will return to them but I had not considered it once while using pure telecom. Very pleasant experience. Surprisingly but nothing I could complain about with the situation of the market where customers stopped being valued by greedy businesses. I did not lack speed of the internet as well however have family of 5. I had my own signal extenders for 3 floors house but modem had all speed required for every users. Very happy customer.

Completed 1 year contract and switched to another provider. Rang to cancel and was told I’d get a small bill for the overlap of days until switch completed. Have just received bill for full month and spoken to 2 different advisors who have told me I have to pay the full and any amount due to me will be refunded. Switch literally completed on the day contract ended, all previous bills have been paid in advance so have just basically had to pay 13 instalments of €40/month for a 12 month period. Customer service no help whatsoever. Will be reporting this matter to ComReg

Was very nice and helpful great staff

I was charged €60 for an engineer visit, even though no engineer ever came to my home. My contract ended on 22 May, and I returned the modem as requested. I had no outstanding balance or arrears on my account.
I contacted customer service to ask what the €60 charge was for, but I received no explanation. Instead, the money was taken directly from my bank account before my question was answered.
It seems very easy for this company to take money from customers’ accounts without first providing a clear explanation. From my experience, this feels unfair and has seriously damaged my trust in the company.
Based on my experience, I would not recommend anyone dealing with this company.

Samantha was very helpful, very personable and helped me resolve my issue within minutes.

A great reflection on the company.

What made my experience positive was firstly speaking to a human and not AI. Secondly and more importantly Danial's warm personality. He was just a breath of fresh air and so helpful. His customers service is the reason that we will stay with Pure Telecom into the future. Look after this wonderful member of staff. D

We’ve had broadband with Pure Telecom for about 3 years now. I really like them, I find them competitively priced, the speed is excellent, and it is so lovely to be able to reach people quickly when I have an issue.

I don’t have to wait on hold for an hour to try and get through endless menus or robots. You can speak to an actual person and they’re also so helpful. They do also reward loyalty, which is unusual in broadband companies I find. Can’t recommend them enough!

I've been a customer for just over a year now. As I'm Deaf, I'm unable to use the phone when I have an issue with my Wi-Fi, so I spoke to Daniel through email.
Daniel was incredibly helpful, patient, and efficient. He guided me through the process while still allowing me to resolve the issue independently with his support. Thanks to his assistance, my Wi-Fi was up and running again within 24 hours. I'm very grateful for the excellent customer service and support he provided.

Samantha reduced my monthly bill in an efficient and precise manner. Delighted with service & herself!

Long time customer, never a problem.
just renewed contract, Samantha was cheerful, friendly and easy to chat to. Thanks ☺️

Fantastic customer service. Had a query relating to network configuration and settings, the information provided was informative, accurate and easy to understand. Extremely happy with the service I received.

Was talking with Daniel, very helpful and very friendly agent yo deal with

He was a fantastic man that did the work, hadly seen him,he just got on with the job...

I have had issues before with no one replying to me from Pure. I tried to cancel my contract yesterday. I contacted them through the portal and it said someone would contact me. They did not. When I rang today and relayed this to Sehra I was informed that they are all very busy!! I found her quite rude and dismissive. I am glad I will not be dealing with them anymore. I would not recommend them.

Spoke with Samantha, she was very helpful, friendly and efficient. Very happy to renew our contract.

Our engineer was very helpful and sorted out our problem immediately - even though hw was in the street to work on another line entirely.

I was misreading the WiFi password sorted in 2 mins by Rachel Eir could take a leaf from their customer care team