PsiBufet Reviews 

3,548
TrustScore 5 out of 5

4.8

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Company details

  1. Animal Feed Store
  2. Meal Delivery
  3. Pet Store
  4. Pet Supply Store

Written by the company

Świeże jedzenie dla psów, gotowane jak w domu, idealnie dopasowane i dostarczane prosto pod drzwi.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,548)

1,022 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog loves the foods

My dog loves the foods, and it is packed well, very thoughtful.

July 29, 2026
Unprompted review
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Reply from PsiBufet

Thanks for a review!

We're very glad that your dog loves our food 💛

Regards,

PsiBufet Team 🐾

Rated 1 out of 5 stars

Massive Issues with Customer Service

I think the food is probably as advertised. However, after being a subscriber for about a year, I don't think there's been one delivery that was without substantial problems. Best case scenario: it's delivered when it's supposed to, but since it's handled by a low cost local delivery company and not in a climate controlled vehicle, about 20-30% of the packets arrive completely thawed. Since re-freezing degrades the product, you're left with keeping the thawed ones in the fridge and throwing away the ones your dog can't eat before they go bad. Horrible.

More frequently, however, delivery happens a day late, at which point teh entire cold chain has been broken, and you're left with throwing all of it out and requesting a new box - meanwhile you've run out of dog food. And since you got your dog used to this kind of food, introducing a replacement for the meantime causes digestive issues and ruins the whole point of feeding one kind of food consistently.

This time around, on the day delivery was scheduled for, they sent an email saying that they'd made a mistake and delivery wasn't going to happen until the next day (but given I still haven't even heard from the carrier, I assume that won't be true either). We were supposed to leave for vacation tonight. Have run out of dog food completely. Oh and here's the kicker: for putting a loyal customer in such an impossible situation, the compensation they offered was $3. I kid you not.

This is a company that clearly does not value their customers, and has persistent logistical issues that they're unable to address in any dignified way. Shameful.

July 28, 2026
Unprompted review
PsiBufet logo

Reply from PsiBufet

Dear Mr. Černý,

thank you for taking the time to share your feedback. First and foremost, we’d like to sincerely apologise for the experience you’ve had with our deliveries.

We completely understand how frustrating it must have been to face a delayed delivery just before going on holiday, especially when you were expecting your order on a specific day and relying on it arriving as planned. We also appreciate the concerns you raised regarding the condition of some deliveries.

Your feedback has been taken very seriously, and we have thoroughly reviewed the situation internally. We have also reached out to you privately to discuss this in more detail and work towards making things right.

Once again, we’re very sorry for the inconvenience caused and we’d like to thank you for the trust you placed in us over the past year. We hope we’ll have the opportunity to restore your confidence in PsiBufet in the future.

Kind regards,
The PsiBufet Team

Rated 5 out of 5 stars

My dog loves Psi Bufet!

Psi Bufet has honestly been such a great find. The food looks fresh, smells good (yes, really) and you can tell it’s made with care. My Palermo absolutely loves it—mealtime has become the highlight of the day. It’s also reassuring to know I’m feeding something healthy and well-balanced, without having to spend hours preparing it myself. Definitely worth it if you want to give your dog something better than standard food.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience all around

High quality and each packet looks and smells fresh! My dog inhales each meal. Also very kind and helpful customer service, and a convenient easy to use app.

July 11, 2025
Unprompted review
PsiBufet logo

Reply from PsiBufet

Thank you for your review.
We’re so happy to hear that your pup enjoys our meals 💛
It’s great to know that you're satisfied with both your experience with our team and the convenience of the customer account and mobile app.
Warm regards,
The PsiBufet Team 🐾

Rated 5 out of 5 stars

i've been using psibufet for a few…

i've been using psibufet for a few months now and my dog;'s health has improved sgnificantly. Her coat is shinier and she seems more energetic. The meals are fresh and tailored to her needs which i really appreciate

October 10, 2024
Unprompted review
PsiBufet logo

Reply from PsiBufet

Thank you for your opinion.
It's wonderful that our meals taste good and are good for your dog's health 💛
Best regards
PsiBufet Team 🐾

Rated 5 out of 5 stars

Customer service team is amazing

Customer service team is amazing! They resolved my delivery issue quickly, professionally, and with a great resolution that exceeded my expectations. My dog loves these meals and we’re very happy we found Psi Buffet!

November 20, 2024
Rated 5 out of 5 stars

My dogs fur improved drastically

My dogs fur improved drastically, so does his poop. He stopped drinking that much and always finishes up his meal. The decision to switch to psi buffet was one of the best things we could have made for his health.

October 12, 2024
Unprompted review
PsiBufet logo

Reply from PsiBufet

Thank you for your opinion.
We are very happy that our meals taste good to your dog and have a positive effect on his health 💛
Best regards
PsiBufet Team 🐾

Rated 1 out of 5 stars

security risks and bad practice

app stores credit card information across other user accounts and has security flaws, be careful! says account cannot be found but account creation does not allow you to use your data. I think there are major GDPR violations in this business.

March 4, 2024
Unprompted review
PsiBufet logo

Reply from PsiBufet

Thank you for your opinion.
Card transaction is completely safe. PsiBufet does not control or access your card details, so you don't have to worry about transaction security. We see the last four digits of the card number and the expiration date in your account verification.
Card data is stored by the leader in international online payments - Stripe. Stripe is verified and audited by a PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. It is a global procedure that provides certification that online transactions using this platform are secure and is also the worst level available in payment processing.
Unfortunately, we cannot comment on your situation. We will be very grateful if you contact us directly: kontakt@psibufet.pl ✉️
Best regards,
PsiBufet Team 🐾

Rated 5 out of 5 stars

Amazing customer support

For some reason my full address didn’t get registered on the website. I was waiting for the delivery when I noticed incomplete address in the email which I received from the delivery company. I contacted psi buffet and ask them about the problem, Kasia attended me, she checked/updated the address, contacted the delivery company and tried to get the same day delivery but it wasn’t possible, I got the delivery next day. Unfortunately some of the packages couldn’t be saved as they went loose (more than 7 days meals).
I contacted them again (Maria helped me this time) and they immediately offered me refund for the package which will most likely go bad.
It was an unfortunate event but I got every possible help from the PsiBufet, I’m happy with the services and my dog is super happy with his new diet (for 2 years I was struggling with his eating habits)

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Halik uwielbia PsiBufet

Halik uwielbia PsiBufet. Po roku widzę, że pies jest dobrze odżywiony, ma ładną sierść, jest zdrowy.
Przesyłki są regularne i na czas - robią też świetne wrażenie, za każdym razem to trochę jak otwieranie prezentu, bo nigdy nie wiesz, kiedy wpadnie jakiś ciekawy upominek (jak smaczki, miska, piłka, itp.).

September 25, 2023
Unprompted review
PsiBufet logo

Reply from PsiBufet

Dziękujemy za opinię.
Cudownie, że nasze posiłki smakują i służą zdrowiu Twojego psiaka 💛
Cieszymy się, że jesteś zadowolony z jakości dostarczanych paczek 😊
Pozdrawiamy
Ekipa PsiBufet 🐾

Rated 5 out of 5 stars

My dog loves the food

My dog loves the food. No more leftovers!
It is very convenient, the portion size (after small readjustment) is perfect.

My girl is healthy and happy 😃

August 8, 2023
PsiBufet logo

Reply from PsiBufet

Thank you 🫶
We are really happy that you and your dog are satisfied ❤️
Best regards,
PsiBuffet Team

Rated 5 out of 5 stars

High quality very tasty food for my…

High quality very tasty food for my four legged furry babies. Excellent detail informed customer service support. Highly recommend for any pupil owner. Easy, mess and worry free feeding time. Thank you for doing all the work for us.

August 8, 2023
PsiBufet logo

Reply from PsiBufet

Thank you.
High level of customer service is very important to us 🫶 We are really happy that you and your dogs are satisfied ❤️
Best regards,
PsiBuffet Team

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