DO NOT GIVE THEM YOUR INFORMATION - THEY IMMEDIATLEY SELL IT! I just got a brand new phone, requested information on a rental property, and hours later started getting spam texts from the Mariott Bonv... See more
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See what reviewers are saying
DO NOT sign up. The MOST Expensive lead source ever, and they have terrible customer service, which means to say they have no service at all. My credit card was charged even though I cancelled my acco... See more
Company replied
Top drawer service from this company we use them to advertise our listings on hundreds of the world's top property platforms and they supply us with serious leads and buyers on a weekly basis. They... See more
Company replied
We have been using Properstar for a few months now and have had a good experience so far. The platform is user friendly. The Properstar team is very prompt, helpful, and professional. We have worke... See more
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Company details
Written by the company
Properstar is the largest global property platform in the world and has been connecting sellers and buyers through a large network of qualified agents since 2018. We propose innovative solutions to ease, simplify, accelerate and secure the real estate projects of our clients, whether it is with our tools, our expertise or our support service.
Contact info
Rue Centrale 8, CH-1003, Lausanne, Switzerland
- support@properstar.com
- properstar.com
2.3
Poor
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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DO NOT GIVE THEM YOUR INFORMATION
DO NOT GIVE THEM YOUR INFORMATION - THEY IMMEDIATLEY SELL IT! I just got a brand new phone, requested information on a rental property, and hours later started getting spam texts from the Mariott Bonvoy - whom I have NEVER had anything to do with before in my life. Just go directly to the realtor's online website. Skip scammy Properstar! All they want is your information.
August 24, 2026
Unprompted review
Reply from Properstar
Hello Jane, thank you for sharing your concern. We’re sorry to hear about your experience.
We want to be clear that we do not sell our clients’ personal information. We take privacy seriously, and we’d like the opportunity to look into what may have happened in this particular case.
Please reach out to our support team at support@properstar.com with any relevant details, such as when you submitted your request and the messages you received. Our team can investigate the situation more thoroughly and help determine where the unexpected communications may have originated.
We appreciate you bringing this to our attention and giving us the opportunity to investigate.
Have a great day!
Properstar Team
Website not working 4 days +
Website not working 4 days +
Cannot contact a person to talk to, cannot submit email online form. And no response. Paying money for no reason at the moment
July 31, 2026
Unprompted review
Reply from Properstar
Hello, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced.
Our IT team is already aware of the issue and is actively working on a fix. We expect the update to be rolled out soon, and we're doing everything we can to restore the service as quickly as possible.
We truly appreciate your patience and understanding while we work on resolving this. We'll continue to keep you updated on the progress, and we hope to provide you with a much smoother experience very soon.
Properstar Team
⭐☆☆☆☆
⭐☆☆☆☆
I chose Properstar despite reading several negative reviews because my first conversation with Lyndon Abaday was very pleasant. He was friendly, professional, and gave me confidence that my luxury property in Portimão, Portugal, would receive strong international exposure.
Unfortunately, my experience after signing up has been completely different.
After more than a month, I have not received a single inquiry or lead. When I contacted Lyndon to ask mhow the campaign was performing, I was told that because Properstar advertises in so many countries, they cannot provide any meaningful information about the audience.
The only response I received was that Properstar can only provide general listing statistics due to privacy regulations and that they cannot identify who viewed the listing unless someone submits an inquiry.
The problem is that the dashboard statistics haven't provided any useful insight or measurable progress. They look essentially the same as when I first subscribed, and there is no transparency regarding where my marketing budget is actually being spent.
As a property owner investing in international marketing, I expected much more than generic numbers. I expected accountability, communication, and evidence that my listing was actively being promoted.
Based on my experience, it feels like the focus was on getting me to subscribe rather than on delivering the service that was promised.
I sincerely hope Properstar improves its transparency and customer support because international sellers deserve to know how their investment is being used. Katia Faria
TODAY 8/14/2026, 10:48 AM
Because I couldn’t find the button to reply to your response, I decided to write it here so my situation is documented and other people can understand what happened in case they face the same issue later.
Dear Properstar Team,
Thank you for your response. Unfortunately, your explanation once again reinforces my concern that the service is not providing the level of transparency or useful reporting that was represented to me when I purchased it.
I understand and respect privacy regulations. However, saying that privacy laws prevent you from providing meaningful information about where interest in my property is coming from does not make sense to me.
Businesses advertise internationally every day, including through Google, Meta, social media platforms, websites, and other digital networks, and advertisers are routinely able to see aggregated information such as countries, regions, traffic sources, clicks, impressions, engagement, and audience behavior without receiving anyone’s private personal information.
I am not asking you to disclose the identity or private information of individual viewers who have not submitted an inquiry. I am asking for meaningful data showing where my advertising is actually being displayed, where the views and clicks are coming from, and which markets are generating interest.
You previously referred to this limitation as being related to international law. If that is your position, please provide me with the specific regulation or law that prevents Properstar from providing aggregated geographic and traffic-source information to its paying advertisers.
Otherwise, this explanation appears to be another way of justifying a service that cannot deliver the transparency and measurable international exposure that was presented when the service was sold to me.
Simply showing a number of views in a dashboard is not enough to demonstrate that the advertising has been properly executed or that my property has actually been promoted in the markets represented to me.
At this point, I would like you to provide clear evidence of what was actually delivered during my campaign, including the countries or markets where the property was promoted, the sources or platforms generating the traffic, and any available geographic or performance data.
I believe this is a reasonable request from a paying advertiser and an important opportunity for Properstar to demonstrate that the service I purchased was in fact delivered as represented.
Best regards,
Katia Faria
July 29, 2026
Unprompted review
Reply from Properstar
Dear Katia,
Thank you for taking the time to share your feedback. We genuinely appreciate that you chose to work with us and are sorry to hear that your experience has not met your expectations.
We would like to clarify that we provide all available and relevant statistics that can be shared with our advertisers. Due to privacy regulations and the way our international marketing network operates, we are unable to identify individual viewers or provide detailed information about where each view originates unless a prospective buyer actively submits an inquiry. The statistics available in your dashboard are intended to give an overview of your listing's performance within these limitations.
That said, we appreciate your perspective that more detailed insights would be valuable. Feedback like yours is important to us, and we will share your comments with our Product team as they continuously evaluate opportunities to improve our reporting, transparency, and overall customer experience.
We also want to emphasize that our goal is not simply to help clients subscribe, but to provide effective international exposure for their properties. While inquiries can vary depending on market conditions, property type, pricing, and buyer demand, we remain committed to supporting our advertisers throughout their campaigns.
Thank you again for your honest feedback. We value your input and will use it as part of our ongoing efforts to improve our service.
Properstar Team
Great dealing with Properstar
Great dealing with Properstar, especially Simo.
Top platform to syndicate across portals globally.
July 27, 2026
Unprompted review
Reply from Properstar
Hello,
We're delighted to hear that you had a great experience with us! Our team is committed to providing the best possible experience for every customer, and your feedback means a lot to us. If there's anything we can do to make your experience even better, we'd love to hear from you at support@properstar.com
Have a wonderful day!
Properstar Team
I’ve been using the portal for sometime…
I’ve been using the portal for sometime its really giving a good leads and revenue
July 27, 2026
Unprompted review
Reply from Properstar
Hello, thank you for taking the time to share your experience! We're delighted to hear that our service has met your needs and expectations.
We continuously work to improve the app's speed, stability, and features to provide more leads to you.
All the best!
Properstar Team
We just signed up for Properstar
We just signed up for Properstar, and our onboarding experience with Simo Belhoussine was outstanding.
Fingers crossed for actual performance going forward.
July 22, 2026
Unprompted review
Reply from Properstar
Hello,
Thank you for sharing your feedback, we are delighted to hear that you are satisfied with the experience of interaction with our sales agent.
All the best!
Properstar Team
Terrible service
Terrible service. They did an increase on my monthly subscription without letting me know. Because of the inconvenience, they gave me “three elite ads”, which I never got. I sent an email to the same person who offered those elite ads, and she never responded. The website doesn't give leads. I got eight during the six months I had the plan. The worst was to cancel the service. I sent five forms online as they indicated, and no one answered my request. I was able to find a way to cancel the plan in my profile, and I canceled it at least 11 to 15 times, but they kept on reactivating my plan. I had to get my bank involved to stop them. NOT RECOMMENDED AT ALL!!!
June 1, 2026
Unprompted review
Leave it away!
They do not advice you and send any notice to renew the subscription saying you should have a look on T&C which is the best way to get all renewed automatically ; if you complain they just harass you by number of emails; on the top of this, the return after one year subscription is 0, worse than poor; you should move to other plateform if you need to publish at the International
June 28, 2026
Unprompted review
Reply from Properstar
Hello, thank you for sharing the word. We're truly sorry that your Properstar subscription use experience didn't meet your expectations. We appreciated the opportunity to connect with you and discuss your concerns directly. We hope our communication helped address the issue and that we were able to restore your confidence in us. Your feedback means a great deal, and we're grateful you gave us the chance to make things right.
Properstar Team
DO NOT sign up
DO NOT sign up. The MOST Expensive lead source ever, and they have terrible customer service, which means to say they have no service at all. My credit card was charged even though I cancelled my account, in writing, which they said it is not possible to cancel until 30 days before renewal. So they continue charging the credit card for another 6 months. There is no place on the website to update credit card info or delete it. This borders on fraudulent practices.
June 1, 2026
Unprompted review
Reply from Properstar
Hello, thank you for taking the time to share your feedback, apologies for the delay with the response.
We’re genuinely sorry to hear that you’ve had a frustrating experience, particularly regarding the account billing management.
We’d like to clarify that the cancellation terms, including the applicable notice period before renewal, are clearly provided during the sign-up process and are accepted as part of the account registration, you may check the terms here: https://dashboard.properstar.com/terms-of-use. We understand that these terms can be disappointing when cancellation is requested outside the applicable notice period, but we are required to apply them consistently.
Regarding your payment method, our Support team can assist with updating your payment details, and we’re always happy to help with such requests - just drop the message at support@properstar.com.
We have also carefully reviewed the communication history associated with your account. According to our system records, all requests submitted to our Customer Success team were handled in accordance with our communication process and the responses are documented in our system.
Please do not hesitate to let us know if there is anything further we can do to assist you and improve your experience with our service.
Properstar Team
Unlawful debiting of bankaccount
Unlawful debiting of bankaccount. I explicitly asked the Properstar Sales executive in writing NOT to renew the contract when it came at its end. Nevertheless I was debited in May and again today in June. I advised Properstar of this, through several channels, but they just continue . There is no legal basis for this debit.
June 15, 2026
Unprompted review
Reply from Properstar
Hello, thank you for sharing your feedback. We’re sorry to hear that your experience with our services did not meet your expectations.
Your success as an agent is very important to us, and we are committed to providing the highest level of support and service. We take subscription service and billing management questions seriously, so please share your account details at support@properstar.com so we can address your concern as soon as possible.
We hope to hear from you soon and have the chance to regain your trust.
Properstar Team
Very poor communication.
Very poor communication.
No response.
No effort whatsoever to sell anything despite multiple attempts to contact them.
Very, very bad!
June 10, 2026
Unprompted review
Reply from Properstar
Hello,
We are sorry to hear about your experience. We strive to provide excellent customer service to our customers. We would like to address your concerns quickly. Could you please contact us with details about the issue on our contact page here: https://www.properstar.com/contact? We value your feedback and want to address your concerns. You may also share your contact details on Trustpilot so we can connect.
Properstar Team
I have bought credit to uplaod a…
I have bought credit to uplaod a property. There was no option to use the credit . The next day my credit was gone. I have send messages, emails , Facebook messages and no one is responding . This is unacceptable and unprofessional.
May 1, 2026
Unprompted review
Reply from Properstar
Hello, thank you for leaving a review.
We have checked your account. Promotion that you are referring to is still active and ready for use to publish your listings internationally. If you have any questions on using the promotions - please reach out to us at support@properstar.com. Our support agents will be glad to guide you through the promotions management process.
Properstar Team
The unsubscribe button doesn't work…
The unsubscribe button doesn't work because I still get every day unwanted emails from them.
And if you want to get an adress of an house of your interest you don't get it.
June 3, 2026
Unprompted review
Reply from Properstar
Hi there, we are sorry to hear you had unpleasant experience with using Properstar platform! We will be more than happy to assist you with your mailing preferences management - just send us a message at support@properstar.com so we can address your concern as soon as possible.
Properstar Team
Total waste of time and money...
Total waste of time and money...
Took about 6 weeks to get an invoice.
Then 2 leads in two months, which were both scammers...
Stay away from this platform.
No service, no follow-up...
Lost 760 euros...
May 25, 2026
Unprompted review
Reply from Properstar
Hello, we are sorry to hear about your experience. It is unfortunate that you have not gotten many leads for your listings, however, please note that our service does not guarantee 100% lead generation. By listing your properties through Properstar, we provide you with the technical gateway and international publication package so that you can list on a large number of portals for a lower price than you would have if you did it directly.
Properstar helps you increase the visibility of your listings, but we do not guarantee that users will make inquiries about your property.
Regarding the invoice delivery delay and the lack of service, we apologize for any inconvenience caused by the situation. We would like to take a closer look at the issue. Please email us at support@properstar.com so we can get in touch shortly.
All the best,
Properstar Team
SCAM
Scam
As a seller the clients are shit and scammers. Don't give your phone number out
I was approached by representatives of Russian and African trillionaires etc What a joke
April 8, 2026
Unprompted review
Reply from Properstar
Hello, thank you for bringing this to our attention. We understand how frustrating it can be to encounter spam activity.
Please be assured that our team is actively working to improve lead quality. We conduct daily monitoring of lead flow and implement strict controls to identify and block suspicious users and spam as promptly as possible.
In the meantime, we strongly advise against sharing any sensitive information with individuals you do not fully trust. If you encounter any suspicious activity, please report the case at support@properstar.com so that we can take immediate action.
We appreciate your feedback and remain committed to continuously improving your experience.
Properstar Team
No response to request for information…
Sent messages to "Agents" requesting information on cheap properties in Ukraine, 6 times Ive sent messages no response from various agents, even tried ringing but to no avai
March 31, 2026
Unprompted review
Reply from Properstar
Hello,
We are sorry to hear that you have not received a response from the listing agent regarding the property you are interested in. Properstar is the global property platform helping agents to promote their property listings. We would like to assure you that we forward all contact requests directly to listing agents as soon as you send them. We expect that agents process your request and contact you directly for further steps. Some agents require more time to respond than the others.
Properstar Team
Thank you Simo Belhoussine for the great and prompt service getting us set up on the biggest international advertising platform . We are looking forward to connecting on a global level.
Thank you for the great and prompt service, assisting us to
March 13, 2026
Unprompted review
Reply from Properstar
Hello,
We are glad to hear you had a great experience with Properstar! Our team works hard to ensure that every customer has an exceptional experience. If there is anything else we can do to further improve your user experience, please let us know at support@properstar.com.
Have a great day!
Properstar Team
Astra Simo, properstar team member
"Big shoutout to Mr. Mohammed Belhoussine from Properstar - super helpful and supportive throughout the whole process! He's punctual, trustworthy, and made the whole experience smooth. Properstar is also an awesome platform for renting and selling properties, super easy to use, and they help you get the best value for your asset with international exposure worldwide 😊"
February 19, 2026
Unprompted review
Reply from Properstar
Hello,
We are glad to hear you had a great experience with Properstar! Our team works hard to ensure that every customer has an exceptional experience. If there is anything else we can do to further improve your user experience, please let us know at support@properstar.com.
Have a great day!
Properstar Team
Do not rent place from this website
It's a website for property owners who has bad service and problems with their properties. There is no options to write a review about property you rented. You have to be careful or just stay away from this website.
February 12, 2026
Unprompted review
Reply from Properstar
Hello, thank you for sharing a word.
Our team is continuously working to maintain and improve the accuracy and overall quality of listings on the platform. We take data reliability seriously and regularly review and update property information to ensure users have access to clear and trustworthy details.
As for property reviews, at the moment, there is no option to leave a review for either an agency or a property. We understand how valuable this feature can be for renters /buyers and property owners alike, and we appreciate you highlighting this point. Our team will take your suggestion into consideration for future product releases as we continue to enhance the platform experience.
Should you have any questions - don't hesitate to contact us at support@properstar.com
Properstar Team
Giving 1 star because even with app it…
Giving 1 star because even with app it doesn't save in log in info
January 3, 2026
Unprompted review
Reply from Properstar
Hello Oliver,
Thank you for taking time to leave a review. Looks like you faced the issue with saving your login details in our app. Could you please reach out to us ar support@properstar.com so we can look at your case in details? We will be more than happy to assist.
Properstar Team
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