Plymouth Rock Assurance Reviews 

389
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional guidance, answering all questions with patience, and securing significantly lower insurance rates compared to previous providers. Many people note that switching policies is remarkably straightforward, completely transparent, and successfully completed in a very short time without experiencing any stress or frustration. Some reviewers were not happy with customer support communication, experiencing difficulties and inadequate assistance regarding specific policy details. A few individuals also mentioned encountering unexpected price adjustments when paying or facing challenges when trying to reach representatives for help.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as efficient,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

Customers had positive experiences with service, highlighting fast and straightforward processes to get... See more

Price

People report positive experiences with price, consistently highlighting reasonable rates and substantial... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many friends and family have Plymouth Rock for auto insurance here in NJ. When my financial advisor told me he made the switch too, I set aside 3 hours on a Saturday morning expecting a frustrating mo... See more

Rated 5 out of 5 stars

Agents worked with us to make sure we had the best price, they got the necessary paperwork to the dealer quickly and they ensured our policy with our other agency was canceled. We are paying for 4 car... See more

Rated 5 out of 5 stars

Excellent service. Kevin K. Was my agent and he did a stellar job of finding me a better rate on car insurance. A much better rate than my previous company who was charging me an arm and a leg. Af... See more

Company replied

Rated 5 out of 5 stars

When I was looking to get a quote on my car insurance, my son suggested Plymouth because he thought they were great. I took his advice and contacted his agent Kevin. the process couldn't have been eas... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Renter's Insurance Agency

Written by the company

We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most. Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.

Get access to unique benefits and services

Written by the company

Mobile Claim Service
We'll drive to your location and perform an on-the-spot damage appraisal.
Multi-Car Discount
The more cars you insure, the more you can save.
Door to Door Valet Claim Service®
We'll coordinate repairs through our Guaranteed Repair Shops.
Roadside Assistance
24/7 emergency roadside assistance.

Contact info

Real coverage you can count on.

Car and home insurance that delivers value and savings.

4.5

Excellent

TrustScore 4.5 out of 5

389 reviews

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4.5

All reviews

(389)

371 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied, Great customer service in getting a new policy.

Many friends and family have Plymouth Rock for auto insurance here in NJ. When my financial advisor told me he made the switch too, I set aside 3 hours on a Saturday morning expecting a frustrating morning. But their rep was so efficient and knew every answer to my questions. Was able to switch from my (30+) year insurer to Plymouth Rock in less than 1 hour. 5 Drivers, 7 vehicles with different coverages. I saved $4,000 annually. I also love their mobile app. Easy to navigate and easy to modify coverage. Very happy customer.

June 27, 2026
Rated 5 out of 5 stars

My agent

My agent. Jonathan was so great! His patience, professionalism and dedication impressed me greatly!

September 3, 2026
Rated 5 out of 5 stars

Should have moved years ago

Agents worked with us to make sure we had the best price, they got the necessary paperwork to the dealer quickly and they ensured our policy with our other agency was canceled. We are paying for 4 cars what we had been paying for 3 cars with another company .

September 2, 2026
Rated 3 out of 5 stars

I am extremely disappointed with…

I am extremely disappointed with Plymouth Rock Insurance Company.
I was dropped because of moss on my outdoor shed, and I was not given an opportunity to address or correct the issue. There exact words were, "ANY REMEDITION OF THE CONDITION CITED DOES NOT ALTER THE INELIGIBLE STATUS OF THE PROPERTY. WE WILL NOT ACCEPT REPAIRS FOR REINSTATEMENT CONSIDERATION".
I understand that insurance companies have underwriting requirements, but I believe customers should be given a reasonable chance to resolve a minor maintenance concern before such a serious decision is made.
As a recent widow, the lack of communication and opportunity to fix the problem was frustrating and left me feeling unfairly treated.
I expected better communication and a more reasonable approach. Based on this experience I would not recommend Plymouth Rock to other homeowners.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Martha Caponigro was an amazing representative who very patiently walked me through the acquisition of a new home owners' policy, as well as reviewing my current auto insurance coverage.

September 4, 2026
Rated 5 out of 5 stars

Luis was fantastic and very helpful

I got a fantastic rate, i got a call from luis after i was playing wirh online quote the night beofre and everything was a breze, wish i had switched last year and didn't give geico all that extra money for state minimum. I already told my brother to switch but unfortunately he just renewed his 6 month like a week ago and even he couldn't believe the rate i got as a relatively new driver and living in Boston.

September 4, 2026
Rated 5 out of 5 stars

Representative

I was not familiar with Plymouth Rock. The representative, Lewis, was so caring and helpful. I felt comfortable and trusted him with my insurance, hence I did not pursue quotes from other companies.

September 3, 2026
Plymouth Rock Assurance logo

Reply from Plymouth Rock Assurance

We're so happy to hear about your positive experience with our team! Thank you for choosing Plymouth Rock.

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