Very much a scam and money grab so the founders can build up follower count and exit. The "suppliers" aren't giving any special "discounts" to Pietra customers. In fact, suppliers hate dealing with Pi... See more
Company replied
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See what reviewers are saying
Terrible customer service. Impossible to get an actual human to review your case and you get stuck with AI. Suppliers are all untrustworthy. Pietra never processed my refund after the supplier failed... See more
I did not like the platform, every supplier I reached out to either did not communicate effectively or get back to me at all, nor did they offer low minimums like the site claims. Pietra doesn't give... See more
Company replied
We have been a VIP vendor partner with Pietra over the last year, our experience with Alex and the Pietra team has been nothing short of amazing. Their professionalism and unwavering support to ass... See more
Company replied
Company details
Written by the company
Pietra is the first AI-powered platform built specifically for e-commerce sellers. We help online brands streamline their operations by bringing everything into one place—from product sourcing and factory communication to fulfillment, logistics, content creation, and marketing. Whether you’re launching your first product or scaling your store, Pietra provides the tools and support to build your business more efficiently.
Contact info
270 Lafayette St Suite 604, 10012, New York, United States
- support@pietrastudio.com
- pietrastudio.com
3.0
Average
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great platform for ecommerce.
September 16, 2025
Fradulent. Scam.
I would not recommend Pietra based on my billing experience. I emailed to cancel my services and request refunds after being billed after a free trial. On May 26, 2026, Pietra confirmed in writing that my subscription had been successfully canceled and the prior charge refunded.
Despite that confirmation, Pietra charged me $185.82 on May 28, $45.34 on June 5, and $80 on July 20—a total of $311.16 after cancellation.
Pietra now claims these charges were caused by AI-token usage, but I did not use or authorize the alleged services. They have not provided reliable, itemized evidence showing what activity generated each charge or why billing remained active after cancellation.
Even more concerning, my Pietra account currently says “Reactivate your membership,” confirming the membership is inactive, while its usage page claims I used AI tokens and an image-remixing tool today. I did not perform that activity. It also shows unexplained daily usage on my canceled account.
I have requested a full refund, proof supporting the alleged usage, and confirmation that all billing is permanently disabled. The issue remains unresolved.
August 6, 2026
Unprompted review
Scammy suppliers, terrible customer service
Terrible customer service. Impossible to get an actual human to review your case and you get stuck with AI. Suppliers are all untrustworthy. Pietra never processed my refund after the supplier failed to provide the samples.
July 20, 2026
Unprompted review
Absolute scam
Absolute scam. Suppliers never ship anything out out, and if they do the products are terrible. I ended up cancelling my account and was still charged for an annual renewal and was denied my refund. Stay away
March 6, 2026
Unprompted review
I went to cancel and they never…
I went to cancel and they never cancelled it 5 months later I am still getting charged
March 25, 2026
Do not ever work with this company.
Do not ever work with this company.
I’m a client with them for 3 years, so I’d say I have more than enough experience to tell you this company is the worst in every aspect.
First of all, their “vetted” partners are not any better than Alibaba, and because they charge these vendors a fee, you will end up paying more for the same products or services you can source on your own. There is no clear evidence how they vet these companies beside the “take our words for it”
Their fulfillment center is a mess. Missing items, wrong orders, long processing orders despite all their promises. Mind you, I am a full service member, which is the highest paying membership, and still experience one of the worst, most frustrating experiences with them.
They don’t audit your storage often, and charge you the same amount of storage fees unless you demand them to do the audit - meaning you will have to micromanaging everything when you should not have to.
Transparency is non existent. They will suddenly raise their prices, change their policies without telling you. Until you ask, then they will say it changes. Imagine being their highest paying member and still get this kind of services?
Off boarding is a nightmare. Their turnaround time is 2-3 weeks, and yet, it’s been over 2 months and they still not shipping my products back. Keeping my inventory there and probably will charge me for the storage when they do not do their job.
Instead of investing in things that matter like staffing and improving on what makes sense for what their customers need, they focus on creating stupid things like AI - absolutely useless for their customers based.
I have talked to other people that worked with them and not surprisingly the experience is the same.
Stay away!
February 19, 2026
Unprompted review
Best for launching your creator brand
Best for launching your creator brand! We have been working with Pietra on several creator brands for over a year now and the entire ecosystem they have is unmatched. Thank you Alex & Leigh!
Stefano Crease
Founder @ Laduma Apparel Group
February 3, 2026
Unprompted review
I paused account
I paused account , it unpaused by itself and charged me and they don’t refund
January 13, 2026
Caution Stay Away
They are the worst company I have worked for in my life and I am 58 years old. They will lie on you in a minute. They fired me when I did nothing wrong and said I had a neg attitude so I couldn't draw unemployment. I appealed and won so stay away from Pietra they are bad news
September 24, 2025
Unprompted review
I cancelled my membership months ago…
I cancelled my membership months ago but I am still getting charged!
December 9, 2025
Reply from Pietra
Hi Tracey - thank you for your review, and we’re sorry for any confusion here.
Our team did receive your recent message and followed up asking for proof of your prior cancellation request, but we haven’t heard back from you yet. Your membership is now canceled, and once you reply to that support thread with the requested details, we’ll be happy to review and resolve this for you.
Please check your inbox and reply directly to our support email so we can assist you as quickly as possible.
- Pietra Support Team
Reply from Pietra
Hi Ren,
Thank you so much for the review! We're glad to hear you're fairly happy with Pietra so far.
We're excited to support you on your journey to profitability, and we'll be here when you're ready to subscribe. In the meantime, if there's anything we can do to help you get the most out of the platform or if you have any questions, feel free to reach out to us at support@pietrastudio.com.
Thanks again for your support, and best of luck building your brand!
Best regards,
The Pietra Team
Reply from Pietra
Hi there,
We're sorry to hear that you had a bad experience with us, and we appreciate you taking the time to leave feedback.
We'd love to learn more about what happened so we can make things right. Our team will be reaching out to you directly to discuss your concerns.
You can also reach us anytime at support@pietrastudio.com—we're here to help.
Thank you for giving us the opportunity to improve.
Best regards,
The Pietra Team
Pietra has delivered a complete HUB solution
Pietra has delivered a comprehensive all-in-one solution hub for my e-commerce and print-on-demand business. With all the essential tools and, most importantly, a vibrant community in one convenient space, it has saved me a significant amount of time. I'm thrilled with the results and use it daily, resulting in happy customers.
October 31, 2025
Reply from Pietra
Hi Germanky,
Thank you so much for this wonderful review! We’re thrilled to hear that Pietra has become your all-in-one hub and that you’re using it daily to grow your business.
It’s fantastic that you’re finding value in both our tools and our community—that combination is exactly what we built Pietra to be. Knowing that it’s saving you time and leading to happy customers is the best feedback we could receive!
Thanks again for your support, and we’re excited to continue being part of your e-commerce journey.
Best regards,
The Pietra Team
Great team and fulfillment services
We been with Pietra fulfillment services for about a year now, and they are a top notch team and warehouse. Rarely do we ever have any issues and they have great support and prompt shipping.
Do not pay attention to negative reviews here on their fulfillment, we are a high volume ecommerce brand many years in the market and have work with many 3PLs over the years. Pietra is solid and works great for us!
October 31, 2025
Reply from Pietra
Hi Alex,
Thank you so much for this amazing review! It means the world to us to hear from a high-volume brand like yours with years of experience in the industry.
We’re thrilled that our fulfillment services have been working so well for you over the past year. Our warehouse team works hard to maintain those high standards with prompt shipping and reliable support, so it’s incredibly rewarding to know we’re delivering on that.
Thank you for your trust and partnership—we’re proud to be your 3PL and look forward to continuing to support your growth!
Best regards,
The Pietra Team
Reply from Pietra
Hi Trina,
Thank you so much for the 5-star review! We're happy you're making use of Pietra's 50,000+ factory network—global suppliers including many amazing factories in the US!
We're constantly investing in growing the network and improving tools like our sourcing AI agent that can even find factories for you, mock up product briefs, and negotiate on your behalf.
Thanks again for your support, and happy building!
Best regards,
The Pietra Team
True Ocean Christmas time
I just uploaded a picture and asked it to create an ad and it gave me a great photo of a girl in a Christmas cap holding my product. It was great!
October 29, 2025
Reply from Pietra
Hi Sandy,
Thank you so much for the wonderful review! We're thrilled to hear that our AI image generation created the perfect Christmas ad for you—that sounds like it turned out great!
We're so excited that you're making use of Pietra's advanced AI image generation features. Don't forget you can use it in so many different ways to create photos, videos, social content, and more to help bring your brand to life!
Thanks again for sharing your experience, and happy selling this holiday season! 🎄
Best regards,
The Pietra Team
Waste of money
October 29, 2025
Reply from Pietra
Hi there,
We’re sorry to hear that you feel this way, and we appreciate you sharing your feedback with us.
We’d love to learn more about your experience and what specifically didn’t meet your expectations so we can help make this right. Our team will be reaching out to you directly to discuss your concerns.
You can also reach us anytime at support@pietrastudio.com—we’re here to help and want to ensure you’re getting value from Pietra.
Thank you for giving us the opportunity to improve.
Best regards,
The Pietra Team
Didn't answer the question I was…
Didn't answer the question I was asking. Instead she insisted on saying the same things. She Had a bit of an attitude about it during the conversation.
October 29, 2025
Reply from Pietra
Hi Kz,
We’re sorry to hear that your support experience didn’t go well and that you felt your question wasn’t properly addressed. That’s definitely not the level of service we aim to provide, and we apologize for any frustration caused.
We’d love to learn more about what happened and make sure we get you the answer you need. Our team will be reaching out to you directly to help resolve this.
You can also reach us anytime at support@pietrastudio.com, and we’ll make sure to get you connected with someone who can properly assist you.
Thank you for bringing this to our attention.
Best regards,
The Pietra Team
Poor communication
Poor communication, lack of urgency, ineffective support staff, non-existent account management
April 29, 2025
Reply from Pietra
Hi Cassandra and Tracy,
Thank you for sharing your feedback, and we sincerely apologize that your experience with our communication and support hasn't met your expectations. This is not the level of service we strive to provide.
We take your concerns about communication and response times very seriously. We'd like to make this right and understand exactly what happened so we can improve.
Our team will be reaching out to you directly to discuss your experience and find a resolution. You can always reach our team at support@pietrastudio.com.
We appreciate you bringing this to our attention and hope we can turn your experience around.
Best regards,
The Pietra Team
Pietra is fantastic
Great e-commerce platform with a huge suite of features. I'm excited to soon launch a brand using their fulfillment services. I find the supplier database and marketing features especially valuable! Highly recommend Pietra :)
October 28, 2025
Reply from Pietra
Hi Jack,
Thank you so much for the wonderful review! We're thrilled to hear that you're finding value in our supplier database and marketing features.
We're especially excited that you'll be launching your brand with our fulfillment services soon—that's a big milestone, and we can't wait to support you through it!
If you need anything as you prepare for launch, our team is always here to help at support@pietrastudio.com.
Thanks again for recommending Pietra, and here's to your brand's success! 🚀
Best regards,
The Pietra Team
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