I had 2 very normal shipments however my last one, despite being home, Canada Post didn't deliver it nor give a notice like they indicated. I called them and got the location it would be at since... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to start with Phoenix. Great App, weight and medication logs are simple to use, and a good way of keeping track. Excellent check in's, and no issues with refills or shipping. I appreciate the low... See more
Fantastic service, never had any major issues and the minor ones have been handled extremely well. If you care about doing business with a company that treats you right, I'd highly recommend Phoenix o... See more
The initial consultation was painless. Orders arrive when they said they would without exception. I don’t have one single complaint about Phoenix’s service.
Company details
- #11 of 13 best companies in Online Prescription Medication Vendor
- #13 of 19 best companies in Online Pharmacy
- #12 of 17 best companies in Pharmacy
- #6 of 10 best companies in Weight Loss Service
About Phoenix
Written by the company
Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
Contact info
1400 - 200 Wellington St W, M5V 3C7, Toronto, Canada
- hello@phoenix.ca
- phoenix.ca
Personalized Healthcare - Fully Online
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy access
Easy access, appropriate medical oversight, reasonable cost, no issues with delivery.
August 27, 2026
Started off great but then they wanted…
Started off great but then they wanted to ship me a new ozempic pen when I had one not even started. I asked them to hold the shipment. They said they would delay it 4 weeks which was perfect. It’s now been 5 weeks and I have now gone a week with nothing. I was getting an assessment every 3 weeks and again it’s now been 5 weeks since I got one and I can’t increase my dosage until I complete one. Totally frustrated with this service!!!!!!!!
September 6, 2026
Unprompted review
Great follow-up
There’s always a friendly, quick response to any questions I may have.
August 27, 2026
Timely responses and seamless…
Timely responses and seamless prescription renewals and deliveries.
August 26, 2026
They made it simple to get my…
They made it simple to get my prescription refilled and assist me in my weight loss journey
August 26, 2026
The only thing that pissed me off was…
The only thing that pissed me off was the 50 dollar consult fee was never disclosed before being charged. Shipping product everything else is fine
August 25, 2026
Clear communication
Clear communication, the price reduction and the efficient service are excellent.
August 25, 2026
Fast response when i ask a question
Fast response when i ask a question, service is great, shipping fast, if every business would like that, life would be soooo easy
August 25, 2026
Phoenix is a convenient and discreet…
Phoenix is a convenient and discreet help in my weight loss journey.
I answered some online questions and had an online discussion with a physician and they ship to right to my house.
I believe that Phoenix is a convenient choice especially those without access to their own physician.
August 25, 2026
they are fast and convenient
they are fast and convenient
they check in with you once a month at least
they answer your questions quickly
August 25, 2026
Product arrived as scheduled
Product arrived as scheduled. Straightforward process for setting up treatment and flexibility in ordering.
August 25, 2026
Fairly quick to answer
Fairly quick to answer, may take a day,or so. My last shipment was a day late so I have changed the day I take my Zepbound, but not a big deal.
August 25, 2026
The process is seamless
The process is seamless. As a senior who's not very tech savvy, I have had no issues with ordering and delivery.
My questions have been answered in a couple of days. I've had zero problems with any of this.
August 17, 2026
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