PC Specialist Ltd Reviews 

2,178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the process of configuring and purchasing custom PCs or laptops straightforward and well-supported. Many appreciate the quality of products, noting their professional appearance, robust build, and smooth performance. Delivery is frequently highlighted for its speed and secure packaging, with consumers receiving regular updates throughout the build and shipping. However, some customers experienced issues with the delivery process, citing concerns about courier practices or delivery times. A few others encountered initial hardware problems, such as non-functional audio ports or recurring boot failures, with some expressing concerns about their custom systems' overall build quality.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the build quality,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the build quality of machines, noting... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and reliable service... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Speciali... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,178)

184 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Laptop and poor service

Bought a laptop for my son
All went well for 11 months then the battery slowly each day dropped the charge it could attain till one day it failed altogether
As it was under warranty I sent it back, took 3 weeks to get it back after several phone calls
5 months later the battery is slowly losing charge again
From my experience therefore this is the worst laptop I have ever had - I used Lenovo at work and an Acer at home with no problems - I have supplied order number but I will be astonished if PC Specialist get back to me

July 19, 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to leave your review.

We're sorry to hear you're disappointed with your experience.

Having reviewed your account, we can see your laptop was returned to us during the warranty period after it stopped powering on.

Following inspection, our technicians identified a fault on the motherboard, which was repaired before the system underwent stress testing and quality control prior to being returned.

We're sorry to hear you're now experiencing concerns with the battery. We haven't received any recent contact from you regarding this, so we'd like the opportunity to understand exactly what you're seeing and discuss the options available.

One of our team will reach out to you directly to gather some more information.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Satisfied Customer

Great communication, updates, 360 photos of the build in progress, the delivery was fantastic to Ireland. Very impressed with the secure packaging. The PC itself is exactly what I wanted and more. Great service 🤝.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using PC…

This was my first time using PC Specialist and was a bit apprehensive . But was very nicely surprised how mush information i was given all the way from build to shipping the desktop. Was surprised how easy and straight forward it all went. The Build quality of the machine so far has exceeded my expectations and would buy off them in the future .

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Specialist all along the process was truly next level and really stuck with me and helped get me hyped for my finished PC which I’m over the moon with!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great PC I bought

Great PC I bought. Was very easy to set up too, just took it out of the box, took off the glass, removed the foam, put the glass back on, connected the HDMI cable and the power cable. After that I just flipped the power switch and hit the on button and it came to life all in less than 15 mind. The parts I ordered were excellent and worked just as excellently as they were intended to. Overall great service.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ordered a laptop and a pc from here over the years, both are excellent. order info is detailed, everything is packed with care. Very very very highly recommend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to order. Any queries I ask of your staff via web are responded to quickly and expertly.
Item was packaged extremely well.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great PC at a good price

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a great PC more than capable of running four screens and multiple memory hungry applications at the same time. I showed AI the price and it did a good few checks and came back with the verdict of a great computer, well under the price I should have expected to pay. Quick turnaround around for a bespoke PC.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

And absolute joy from start to finish

And absolute joy from beginning to end, pick out my parts, go the message to say the power source was to big, ignore it but appreciated the attention to detail, then waited a few days for the order to start moving (the charts, explanation of steps, and average time on each step made the experience very easy to understand) once the pc went into production things moved quickly I want to say it was in QA testing within a day or 2 (adding a picture of the inside of the completed build was a nice touch) then the shipping was a breeze fast and accurate tracking and thanks to the packaging arrived spotless

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Not only they helped me build the exact pc I wanted, with all the pieces I required, but it came fully assembled and ready to plug and play. It also arrived faster than I was expecting, and in perfect condition, which was excellent. Have not had a single issue with it!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

In July of 2025 I bought a brand new PC for €1300. Worked great for 2 months and then the SSD just completely died. After being in contact with them for about a week, as they are incredibly slow to reply, they agreed for me to send my PC back for repairs. For a while they insisted there was no fault with the SSD, but they eventually discovered there was.

PC got repaired, replaced the SSD with a new one. All was great! That was until May 2026 when the PC just completely failed to boot up. It eventually did and it seemed to work until about a week ago, where the same issue has now shown up again. Except this time its much worse, it just completely fails to boot up 95% of the time.

Support is far too slow at responding, I'm lucky if I get one response per day.

It's just not worth it. Don't waste your money with PCSpecialist. I would never purchase from them again, nor would I ever recommend them to anyone. Buy from literally anyone else. I'm currently in the process of potentially getting a refund for my now, essentially dead, PC. Not even a year old. Not. Worth. It.

June 11, 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to leave a review.

We're very sorry to hear about your experience and the issues you've encountered with your system.

From review, we can see that our support team has been actively troubleshooting the issue with you, we understand why the recurrence of faults has affected your confidence in both the system and the repair process, please be assured that we will continue to support you with this.

Kind regards,
PCSpecialist

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