Passione Toscana Reviews 

Very good authentic products from Tuscany. However products were delivered weeks after the purchase was made. I emailed Passione Toscana to ask for a status update regarding my order but no answer was given. The guanciale was sold at 22 euro per 500gr, but the label showed the effective weight was just 375gr. Happy with the products but disappointed with the service overall.

Pasta is amazing. Cheese didn’t make the trip to Arizona (1 week in customs). I emailed the company about the cheese and didn’t hear back. I hope I can buy cheese in the future… but definitely can’t unless the way it’s handled in shipping is improved. Cheese won’t last a week on two ice packs. FYI - you will also pay a Duty charge in customs.

Fast shipping and I’m in CA, US. Noodles don’t hurt my stomach at all! I just have to figure out how to cook the rice now. I can’t read Italian lol

The products arrived quickly. Very well packaged and protected during transport.
The quality of the products is great.
Wish - orders were processed faster, in this case I waited three weeks.
But the products are worth it, I will order again.

After watching a spokesperson on instagram talk about the beautifully crafted gift box that comes in with wine, truffle honey and cheese, I went to the website to order a box. What I got in was none of the above. I emailed them and was told to read the fine print. So a spokesperson says one thing and the only way to order is by taking a chance on what will come in. A few jars but nothing I wanted. This seems fraudulent to me. I ask them to make this right and they refused to help in the least. I will never buy from this company again. Bad business ,stay away!

We placed an order with Passione Toscana over a month ago and have yet to receive anything. There has been no update, no delivery, and no explanation for the delay.

What’s even more frustrating is that they are completely unresponsive. We’ve tried contacting them multiple times by both phone and email, but We haven’t received any reply at all.

This lack of communication and failure to fulfill orders is extremely disappointing and unprofessional. I would not recommend ordering from them based on my experience.

The products are very good but the packaging need more attention.
The pasta and the Schiacciatine were crushed.

The only cheese I buy! Perfect delivery to Connecticut as always. Super recommended

Passione Toscana is a fraud and nothing but trouble. Days after my order, I was contacted by USA Customs because PT had incorrectly filed export/import papers. Then my order was shipped to an incorrect address. My address is correct on the PT website, but someone at PT shipped everything to the wrong. This shipment took 14 days to arrive. Cookies/pastries were damaged & powdery, and the cheese was spoiled, leaking & slimy. I contacted the company several times about these problems, including photos of the damage. Ultimately, they told me nothing was wrong with the products. Instead, they offered me a 15% discount in the future.
I submit that this company fraudulently advertises, and has no intention of quality logistics or standing behind their products.

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the product is good, the logistics poor. There was confusion regarding the shipping of the product. The cost to ship was $36. and still FedEx was pestering me for another $25. Ridiculous!

Slow response for shipping order. We submitted 3 requests to inquire about our order. Once shipped it currently is at customs waiting for release. We hope that the order can arrive without damage and without mold. We want this company to succeed. In conclusion, we have not received our order to evaluate the quality.

Great delivery and excellent product quality and savors. It is my 2nd order and I will order again for sure.

Shipment arrived as expected. The cold product we ordered was packed with an ice pack and was still cold when it arrived.

My order took a bit longer than expected, due to a back order, but ultimately arrived in time for the party. They responded immediately to my concern and assured me it would arrive by the date of my party. Great customer service and communication.

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.

The delivery was smooth and the products arrived safely. However, I was very disappointed with the “Zero Waste Box.”
The product image showed at least two bottles of wine and what appeared to be olive oil or balsamico. Instead, I received three glass sauces, prosciutto, and a small amount of pasta. For €58, this felt very different from what was visually advertised.
Customer service informed me that the picture is “for visual purposes only.” While I understand that contents may vary, the image strongly influences purchasing decisions. A more realistic presentation or clearer disclaimer would prevent misunderstandings.
Improved transparency — and possibly goodwill gestures such as a voucher code in such cases — would strengthen customer trust.

Incredibly fast delivery and the quailty is excellent

Package is being held in Tennessee I believe because of a customs problem. Who knows the condition of the cheese if and when it arrives. No contact from the sender to me advising me of the situation!

I never received the cheese ordered moreover they stated that in less than a week would have arrived bu it was a lie!!!