Paypenny Reviews 

559
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 442 reviews, reviewers had a great experience with this company. Customers consistently find the application user-friendly and appreciate the excellent exchange rates, which are often better than competitors and Google, without hidden fees. Many also praise the customer service for being very helpful and responsive, particularly through WhatsApp, offering 24/7 support. However, some customers experienced significant delays in money transfers, with transactions occasionally taking days or even weeks to complete. A few people also found customer support unhelpful or providing generic responses when addressing these prolonged delays, leading to frustration.

What people talk about most

Application

Consumers find the app to be largely positive, with many praising its excellent exchange rates, often better... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant dissatisfaction... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting that the rates are better... See more

Customer service

People report positive experiences with customer service, highlighting the responsiveness and helpfulness of... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising it as reliable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Paypenny for last 3 years. While the rates are best among all I have tried, I have 6 apps, one of the most amazing thing is to reach out to support via Whatsapp. Its instant and you... See more

Rated 4 out of 5 stars

I have being using the app for a long time now. I have to tell us that it may take time to complete transaction however, it always give better rates than any of other app. Even better then google rate... See more

Rated 4 out of 5 stars

Better transfer rates,good whatsapp customer support,but the problem is they take long time to transfer the money.if they improve it ,will be the best app

Rated 5 out of 5 stars

I’ve had a really good experience using the PayPenny app. It’s simple to use, cleanly designed, and everything works smoothly. Payments go through quickly and I’ve never had any issues with reliabil... See more


4.0

Great

TrustScore 4 out of 5

559 reviews

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No history of asking for reviews

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4.0

All reviews

(559)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud app….

Fraud app….. Don’t use PayPenny. They took my money and still haven’t refunded it. They keep giving excuses and playing games. Their customer service is also very poor. Very disappointing experience.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Good price but not in time

Good price but not in time, I use this platform 4 times. All transection take 2-3 days. Customer service said we need more time thay don't know how long take time.. yesterday I transfer money new is over the 36 hours but still transaction is pending. They are not working in weekend so please don't use this platform in weekend.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using PayPenny more than 2…

I’ve been using PayPenny more than 2 years and there are no transactions fees / hidden charges and the rates are always higher than google exchange rates.

I suggest to use PayPenny all the time.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using PayPenny since 2022…

I have been using PayPenny since 2022 and have transferred nearly €20,000 through the platform. My experience has been very positive.

The exchange rates are consistently better than the rates I usually see on Google, which has helped me save money on international transfers. Most importantly, the transfers have always arrived on time.

There have been a few occasions when a transfer was delayed due to verification or other issues, but the customer support team was always available and responsive. Their 24/7 chat support provides quick assistance and keeps users informed throughout the process.

PayPenny has been a reliable, cost effective, and trustworthy service for my international money transfers, and I would happily recommend it to others.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the Paypenny App for…

I have been using the Paypenny App for the past 3 years, and my experience has been very good. The app is simple, reliable, and easy to use for international money transfers. Transactions are usually fast, and the exchange rates are competitive compared to many other services.
What I like most is the smooth user interface and the helpful customer support whenever assistance is needed. The transfer process is straightforward, and I have found it trustworthy over the years.
Overall, I am satisfied with the service and would recommend Paypenny App to anyone looking for a convenient and secure money transfer solution.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

This is a full scam company

This is a full scam company. You literally have to beg their support on WhatsApp afte transferring the money. Would you believe what reason they gave me? "We dont have money to send to India". WTF bro.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

These people are scammers they hold…

These people are scammers they hold your money for 2-3 weeks & on enquiry the have an automated reply that there concern team is working on transaction… if you really want to loose your peace & get stress use this app else stay away from it … complete fraudulent & falsified assurance provided by the app owners… will never use it again..

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Rates are good but service is poor

Rates are good, but my transfer took more than 20 days. I can’t upload screenshot here. Trust me they are very slow. I did transfer on 17th April 2026 and today is 8may 2026, it’s been more than 20days , every time I talk to them on whatsapp chat and they say “ We kindly request your patience until the end of the day, as the amount will surely be credited to your account. We understand that it is taking longer than expected, and we sincerely apologize for the delay. Please allow us some time to process it”. Stupid PayPenny. They promised that transfer will be cleared by 24hours

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

The service is ridiculous

The service is ridiculous. The SLA is 48 hours and you dont get the transfer completed even in 2 weeks. They just have a reply saying we are doing our best and we will resolve it soon.

April 26, 2026
Unprompted review

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