Paylessmedical Reviews 

1,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional service and product availability. Customers frequently praise the fast and reliable delivery options, noting that essential medical supplies arrive promptly at their homes. Consumers also appreciate the competitive prices, great selection of items, and the absolute ease of placing orders through the digital platform. Buyers often express gratitude for the supportive assistance provided when guidance is needed during purchases. However, some people mentioned experiencing significant delivery delays, extended waiting times, or confusion regarding drop-off locations where packages were sent elsewhere instead of being properly handed over.

What people talk about most

Delivery service

Consumers find delivery service to be extremely satisfying and fast. Reviewers frequently highlight that... See more

Service

Reviewers highlight positive aspects of service, noting that ordering is easy and customer support is... See more

Product

Customers had positive experiences with product availability and quality. Reviewers note that items are good,... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates that are better than other... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company has good prices, great service and delivery is usually in 2 days. Very happy with Payless medical. Thank you for doing a wonderful job! It’s very much appreciated!

Rated 5 out of 5 stars

Buying urostomy equipment from Payless for more than six years. They provide good quality equipment at competitive prices and fast delivery. No problems.

Rated 5 out of 5 stars

Great shopping experience, I found what I needed for 1/3 less than everywhere else, and delivery was really fast. Very happy to have found Payless Medical for my Mom's supplies.

Rated 5 out of 5 stars

You have been so wonderful through this ordeal! The updates on new products and the fast and efficient service are appreciated. You have made a trying time a bit less strenuous..and we are grateful fo... See more

Company replied


Company details

  1. #2 of 5 best companies in Medical Supply Store

Written by the company

Canada's largest online medical supplies store. We offer a wide range of home healthcare products including Ostomy, Catheters, Wound Care, and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,099)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order delivered.

My order was delivered today. Apparently, it was late due to Purolator experiencing weather delays. No fault of payless.

August 28, 2026
Rated 4 out of 5 stars

The process of ordering was great

The process of ordering was great, The only thing was that I would have appreciated being able to try the new product first , without having to buy a full box of 30. I am always looking for ways to use these catheters with ease while traveling.

August 29, 2026

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