swiship.co.uk Reviews 

192
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 24 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because delivery drivers repeatedly dropped off orders in vulnerable spots, such as inside garbage bins, near busy roads, or at incorrect neighboring household addresses. Buyers experienced lengthy delivery delays, with many waiting weeks without ever receiving their purchased items or obtaining any useful tracking information. Some reviewers were happy with the delivery process, mentioning that their parcels arrived promptly and were carefully left in safe places. These customers appreciated the punctual arrival of their goods, which contrasted sharply with the frustrating and unreliable service experienced by others.

What people talk about most

Delivery service

People report negative experiences with delivery service due to unreliable dropping points and missing... See more

Product

Customers consistently note negative experiences with product purchases, describing orders as a load of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had purchased some car accessories from Vantrue to be then be passed on to a company of Amazon Logistics that simply left the package behind my bin with no notification. 4 days on, whilst clearing t... See more

Rated 1 out of 5 stars

RUN AWAY!! 2 weeks later and STILL no earbuds!! I would love to give 5 stars but unfortunately the I never received the package. The company uses Amazon logistics/SwisShip to ship their items which... See more

Rated 1 out of 5 stars

Tracking photo shows the item I ordered has been left in a bin labelled “parcels”. I have no idea where this bin is but it isn’t at the delivery address. The delivery address is a business and many st... See more

Rated 1 out of 5 stars

Sick to death of these drivers leaving my packages on the wall by the road - where anyone could steal them - and in all weathers, because they’re too lazy to walk a few seconds down the drive to the h... See more


1.5

Bad

TrustScore 1.5 out of 5

192 reviews

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1-star

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1.5

All reviews

(192)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Arrived early!

I got a bit worried when I heard that my parcel was being delivered by Swiship after reading some of the reviews, but I was pleasantly surprised. My parcel was carefully left in a safe place and even arrived a day early. Can't fault them at all. Thank you Swiship 😊👍

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Not always bad

I read, with horror, the other reviews while waiting for a delivery today.
Just to add balance and give some hope, my parcel was delivered on time, to my front door, with a ring on the bell.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

terrible

terrible, 3 attempts, delivered to 3 random places, photo apparently of said random undisclosed location is proof of delivery. lol

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

The worst delivery company

They marked the package as "delivered," but it never reached my hands. It is simply IMPOSSIBLE to get in touch with the company. One star is far too generous for a company like this.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a parcel from abroad

Ordered a parcel from abroad. Tracked parcel which said was delivered and stated ‘handed to household member’
The photo of proof was the delivery driver holding the parcel on a street that’s not near my address.
I’ve to contact them via their website information but it says it’s not valid.
Still no parcel nearly 4 weeks later!
I’ve never heard of this courier company before and hope not never have any dealings with them again in the future!

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

zero effort made by driver to deliver

zero effort made by driver to deliver, zero interest by swiship.co.uk as they have no way to contact them, seem to be used by amazon drop shippers, if an online retailers using them, don't buy from them, you'll regret it.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Delivered to incorrect address

Tracking photo shows the item I ordered has been left in a bin labelled “parcels”. I have no idea where this bin is but it isn’t at the delivery address. The delivery address is a business and many staff were in at time of delivery stated on tracker so unsure why it wasn’t delivered there. No updates on delivery either.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

How can they be this bad?

I was expecting a package from a brand I'm working with and received a shipping confirmation from them indicating it would be delivered on the 13th. The 13th came and went with no sign of the parcel so I checked the tracking and found it had been delivered on the 12th and left "behind garbage bin" and no photo of the delivery location was present for me to see (we were in all day on the 12th and 13th and no-one knocked on the door).
I immediately went out to check and there was nothing behind any of our bins.
I contacted the brand and asked if they had any info regarding the shipping and was told that it had been left 'in' the bin...
I checked and it was inside the bin in an inch of water beneath the other nondescript cardboard my wife had thrown out.
I suppose I shouldn't expect much from a delivery person who doesn't know how knocking on doors works or who doesn't know the difference between "behind" and "in" the bin.
To any delivery people who may read this: Putting parcels in a bin, should not be standard practice especially when said bin has water in it and you have no idea what's in the package. Mine was electronics that thankfully survived, but just try being less shit at your job, maybe?

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

When I wasn't at home

When I wasn't at home, they delivered to a neighbour in multiple household complex without specifying which neighbour. No contact details either. No notification. 👎🏼👎🏼👎🏼

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

RUN AWAY!

RUN AWAY!! 2 weeks later and STILL no earbuds!!
I would love to give 5 stars but unfortunately the I never received the package. The company uses Amazon logistics/SwisShip to ship their items which are unfortunately useless if you have a commercial/business address as they cant be bothered delivering it. Delivery was attempted FIVE times during business hours apparently, but we never saw the delivery person. Also you cannot contact the Swisship logistics company at all.. there is no phone number and their email doesn't work.. sounds like a fake company to me.
So here I am 2 weeks after purchasing the item, $160 they still have and I still don't have any earbuds... BE WARNED >:( Definitely don't recommend buying anything that uses Swisship. !!!!!!!!!! extra exclamation marks because I'm still pissed off.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

This company is trash

This company is trash, I ordered through Shein, just a pair of shoes. I never got my order. It still says delivered, and Shein finds it easier to just refund money. Idk who I could contact or if there is someone to contact. My order says it was delivered on a Sunday at the time that I am normally up. No package was in site, The should no longer be in business

October 19, 2025
Unprompted review

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