Sweden-holidays.com Reviews 

Reply from Sweden-holidays.com

Updated Aug 26, 2024

Dear Dave, can you now give us a real feedback regarding your booking experience?

Dear customer,
It makes me very sad to hear that you are so dissatisfied with our booking service that you only can give us a 1 star rating. We really work hard to give our guests a good and quick service, so please give us a chance to make you happy and tell us the points you didn't like about our service so that we can continue to improve our service.

The review requests from Trustpilot are automatically sent in Swedish and unfortunately can only be sent in one language, Swedish is preselected because most of our customers speak Swedish. Here is an English translation of the e-mail:


Thank you once again for choosing Sweden-holidays.com (Tripto AB).

We would like to remind you that you can help us improve our customer satisfaction by writing a review about your experience.
How satisfied are you with us?
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All reviews (whether positive or negative) are published on Trustpilot to help other consumers make informed decisions.

Thanks for the help!

Best regards,
Sweden-holidays.com (Tripto AB)

Note: You will not receive additional reminders in connection with this purchase experience.

Reply from Sweden-holidays.com

Jun 10, 2022

Tack så mycket! :-)

Reply from Sweden-holidays.com

Feb 11, 2022

Tack så mycket! :-)

Reply from Sweden-holidays.com

Aug 6, 2021

Thank you very much! :-)

Reply from Sweden-holidays.com

Jul 21, 2021

Hello, it is a pity that your accommodation you booked did not meet your expectations. The item you rented suffered an acute injury just before your arrival and then it is always difficult to react. Your landlord offered an alternative home that was unfortunately not equivalent and then it turned out that the landlord had not checked the condition of the home himself after the last rental. Of course, a lot went wrong in this case, but we have always had communication via email and telephone and tried to help you in this matter. The rental on site has the landlord and the owner to take care of. We made sure that you got the rental amount back without any complications. These 3% you are talking about are certainly bank fees that your bank charges, we refunded exactly that amount plus stands for bank details that our bank charges. Please do not forget that you, after all, lived in the alternative housing for several days free of charge. It certainly did not go well at all as it should, but poor problem management is certainly not what you can say in this case.

Reply from Sweden-holidays.com

Apr 15, 2021

Tack så mycket! :-)

Reply from Sweden-holidays.com

Aug 30, 2020

Thank you for your feedback regarding our services. I'm really sorry to hear that and I can understand that you are very unhappy with this situation but please keep also in mind that the Corona crisis not only hits you (as a customer). On the other hand it hits our landlords and us as a travel service company (including employees and their families) really hard. The booking fee is 20 % + Moms/VAT of the rental costs and already included in the prices on on websites, you can find this information clearly written in the confirmations and booking terms . We need these fees to keep the system going (e.g. payments for staff, advertisements (biggest part) on Google, Facebook, newspaper, fairs, ... ; software development, ...) We have to pay all of these costs in advance and that's why we can only offer chargeable cancellations or (on request) postponements.
For a few months now we only had cancellations and requests from concerned guests and landlords. There are only a few new bookings (but the costs are as high as ever) and we all work very hard every day and strive to find solutions for everyone involved, most of our customers lost no money because the choose a postponement. We hope for your understanding!

Reply from Sweden-holidays.com

Jul 25, 2020

Thank you for your feedback regarding our services. I'm really sorry fo that, but please keep also in mind that the Corona crisis not only hits you (as a customer). On the other hand it hits our landlords and us as a travel company (including employees and their families) really hard. For a few months now we only had cancellations and requests from concerned guests and landlords. There are only a few new bookings (but the costs are as high as ever) and we all work very hard every day and strive to find solutions for everyone involved. For this reason, I ask for your understanding that we can only offer cancellations or postponements that are subject to a charge (on request).

Reply from Sweden-holidays.com

May 21, 2020

Tack så mycket! :-)

Reply from Sweden-holidays.com

May 20, 2020

Tack så mycket! :-)

Reply from Sweden-holidays.com

Mar 6, 2020

Thank you very much :-)

Reply from Sweden-holidays.com

Dec 2, 2019

Thank you very much! :-)

Reply from Sweden-holidays.com

Oct 9, 2019

Thank you very much! :-)

Reply from Sweden-holidays.com

Jul 23, 2019

Dear Jan, thank you for your feedback, I'm really sorry to hear that, we are always looking to improve! :-)

(P.s. Sometimes it is a little bit difficult to handle short term bookings - 24 hours before your stay, because we have need to wait for a response of the landlord first, in this case it can need a a little bit longer to get an answer. Easiest way to reach us is by e-mail and if you call us please also leave a message, because otherwise we can't handle your call - Have a nice stay in Sweden! )

Reply from Sweden-holidays.com

Jul 13, 2019

Thank you very much! :-)

Reply from Sweden-holidays.com

May 1, 2019

Tack så mycket! :-)

Reply from Sweden-holidays.com

Feb 1, 2019

Hi Miriam,
Of course, it is very sad when you get a booking and then cancel the guests immediately after they have received their confirmation.
We are sitting in the same boat and will of course not be happy about it, but at the same time you have the right to cancel for many days after the reservation and free of charge. Fortunately, it doesn't happen as often as you know, so you have to think of all these guests who book and then come to your houses and are happy and hopefully also come back sometime :-)

When it comes to the administration, there are certain times during the year where there is high frequency, many who are in at the same time and then many visitors to our rental portals. All at the same time. Then it may feel a little slower from time to time due to high server load.

A little tip: The best time with the fastest sites is at. 6:00 in the morning or before 13. p.m., if you want to have a sleeping morning :-)

By the way, you always have the opportunity to send your updates via email to us, so we do the update for you.

Reply from Sweden-holidays.com

Sep 28, 2018

Vielen Dank! :-)

Reply from Sweden-holidays.com

Sep 26, 2018

Thank you very much! :-)