Suntransfers.com Reviews 

48,835
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 7,559 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking process is simple and straightforward, making their holiday travel planning completely stress-free. Travelers regularly praise the polite and professional drivers, the spotless and very comfortable vehicles, and the clear communication regarding all pickup schedules. However, some people mentioned experiencing frustrating delays with airport pick-ups or waiting much longer than expected for their transport to finally arrive at the terminal. Furthermore, a few customers also noted occasional issues with incorrect vehicle sizes being sent or locating the correct designated meeting points outside the busy arrivals hall.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that drivers are consistently punctual, friendly,... See more

Staff

Users describe positive interactions with staff, often highlighting that drivers are extremely polite,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising punctual and helpful... See more

Location

Reviewers highlight ambiguous aspects of location with varied opinions and experiences. Some consumers... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as opinions on the system are heavily... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Sun Transfers for a number of years now to provide airport transfers in Majorca. They have never let us down and have been very efficient, always on time and they have a WhatsApp chat... See more

Rated 5 out of 5 stars

Easy to book online and everything went as expected. Driver met us woth the signboard as promised, was very courteous and got us to our destination quickly. But you might like to select a smaller vehi... See more

Rated 5 out of 5 stars

Professional and friendly service on arrival in Barcelona. Met the team and driver on exit of the terminal and 7 (including 92 year old adult with restricted mobility) of us climbed into spaciou... See more

Rated 5 out of 5 stars

Our 21 year old driver, David G was absolutely superb. We were delayed for 1hr 35m, we informed them and they adjusted accordingly. The driver himself, David, was so friendly and attentive. I have ne... See more


Company details

  1. Taxi Service

Written by the company

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Best Price Guarantee

We make sure we offer you the best prices and will beat any comparable offer

Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

49K reviews

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4.3

All reviews

(48,835)

9,425 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used many times and they are…

Have used many times and they are always 100 per cent reliable.
When arriving at rhe airport they track your flight and after 1 hour they ring you to check your progress through passport control and the ees system in Europe.
If they are running slightly late they ring you to let you know on your return transfer.
Would recommend to anyone

September 6, 2026
Rated 5 out of 5 stars

I have used sun transfers countless…

I have used sun transfers countless times, their drivers have always been there waiting, polite and friendly. Our most recent pick up from Nice was exactly what I have come to expect. He even had bottles of water for us which was a lovely touch. I will always recomend sun transfers

September 6, 2026
Rated 1 out of 5 stars

SUNTR_XF3803

SUNTR_XF3803

What the hell is happening to your company. Ordered transportation for 4 people with 4 suitcases and when we were supposed to pick up there could only be 3 suitcases. The driver did not do much to solve the problem. Fortunately bravo tours bus took the excess. Expecting some kind of compensation.
Per

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great option for Barcelona

The administration pre booking is very good. The driver was waiting in the pre advised location with a large name tag. He was an excellent driver. I have given this 5 starts but if Suntransfers read this the 2 comments are I had booked a car and got a van and the driver spoke no English. It wasn't a problem however as we know a little Spanish.

September 6, 2026
Rated 5 out of 5 stars

Very easy to use

Very easy to use. Easy to identifye driver at airport, due to him sending a pic befor landing.

September 6, 2026
Rated 4 out of 5 stars

Great prompt service

Great prompt service.
Could do with being told the drinks being given out when we arrived were to be charged for at the end.
Other than that, very good service when arriving and departing.

September 6, 2026
Rated 3 out of 5 stars

Not bad

Not bad. We booked a private transfer and had to share it with another couple, which was fine but I found it pricey for a shared taxi.

September 6, 2026
Rated 4 out of 5 stars

ON ARRIVAL YOU FIND THE CAR HIRE DESK…

ON ARRIVAL YOU FIND THE CAR HIRE DESK AT YOUR DESTINATION WHICH IS FINE ITS NEARBY (ANTALAYA) BUT UNFORTUNATELY WE WAS KEPT WAITING 30 MINS FOR OUR TRANSPORT IN THE HEAT WHILE THEY FOUND US A CAR
FOR THE RETURN JOURNEY THE MINI BUS BROKE DOWN BEFORE IT COLLECTED US BUT THEY KEPT IN CONSTANT CONTACT ADVISING US OF A REPLACEMENT BUS WHICH ARRIVED ONLY 20 MINUTES LATE
THE OVERALL JOURNEYS WERE BOTH VERY GOOD AND WE SAFE WITH BOTH THE DRIVERS

August 18, 2026
Rated 1 out of 5 stars

Used them for years but NEVER again.

Used them for years but NEVER again.
Asked for pickup 13:25 even though flight was expected to land at 12:40 to allow time for airport delay.
Got through 13:28 driver had gone as he said was over the hour.
Then stuck at airport with young family, no money refunded, no way of getting to hotel due to money with other family members who had left.
Absolute disgrace NEVER USE THEM EVER.

September 6, 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Lee,

Thank you for taking the time to share your experience with us.

We are genuinely sorry to learn about the issues you faced with our transfer service and the inconveniences it may have caused you. Please accept our apologies.

At Suntransfers, we are dedicated to enhancing our customer experience, and your feedback is invaluable in helping us achieve that goal. If you haven't already, we kindly request that you contact us at info@suntransfers.com so that we can conduct a thorough follow-up.

Once again, we apologize for not meeting your expectations during this transfer. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

Warm regards,

Nicolle
Customer Experience Specialist

Rated 4 out of 5 stars

The trip from the airport toresort…

The trip from the airport to the resort was all good. However, the return pick up wasn’t there at the allocated time. I did receive a phone call from the driver asking me if I was being picked up at his quoted address. He arrived 15 mins late. This is the third time I have had a poor return trip to the airport experience.

September 5, 2026
Rated 1 out of 5 stars

Left Waiting, Misled and Then Spoken to Rudely

Unfortunately, my experience with Sun Transfers in Corfu was disgusting.

As I was travelling alone, I had pre-booked the express transfer to my hotel to give myself some peace of mind as my flight wasn’t landing until 11.30pm. After checking in at their desk, I was told to wait to one side with a couple of other customers.

After around 15 minutes, I asked how much longer we would be waiting. Around eight other people who had also been waiting in another area had already left, so I was told that the driver would be there in five minutes.

After waiting another 10 minutes, I noticed that another flight appeared to have arrived and more passengers were coming through the arrivals area. I went back to the customer service representative, who had been far from friendly from the start, and asked whether we were actually waiting for the driver or waiting for more passengers from another flight.

She called someone from the office, and he came out and told us that we were waiting for more passengers. I pointed out that the rep had previously told me we were simply waiting for the driver. They then proceeded to argue amongst themselves in front of me and two other ladies, who had also been waiting for more than half an hour.

As we had no idea how long we would be expected to wait for the additional passengers, I decided that I would rather get a taxi instead. The male representative’s response was simply, “Good.”

I was so shocked by his attitude that I said I would be leaving them a ‘glowing’ review. His reply was, “You get what you pay for.”

I can only assume he meant that by paying for their service, you should expect to be left waiting for an unknown amount of time, given misleading information, and then spoken to rudely when you decide you have had enough.

I would absolutely not recommend this company based on my experience. As a solo traveller, I booked in advance specifically for peace of mind, but the experience was stressful, poorly communicated, and made significantly worse by the dismissive and rude behaviour of the staff.

August 31, 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Customer,

Thank you for reviewing us.

We would like to extend our sincerest apologies for the inconvenience experienced during your recent transfer. Your feedback is of utmost importance to us, and we regret any lapses in our service.

Unfortunately, we haven't been able to locate your booking with the information provided. Kindly contact us at info@suntransfers.com so that we can investigate this matter further.

Again, thank you for reaching out to us and hope to have the opportunity to provide a hassle-free transfer service next time if you choose to travel with us again.

With our best wishes we remain,

Nicolle
Customer Experience Specialist

Rated 1 out of 5 stars

Service less than expected at higher cost than other companies

Return transfer to the airport was 40 mins late. I contacted sun transfers who contacted the 3rd party they use; pelican transfers. Due to issues with one of their vehicles, they ordered us an uber. The potential delay was not communicated to us.

Sun transfers refunded 20% of the charge for the journey - £58.84. The cost of an Uber from our address was £22 at the time of checking.

September 6, 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Tina,

Thank you for reaching out to us.

We apologize for any inconveniences you encountered with our transfer services, which you addressed to our dedicated Quality Team. We understand that you had certain expectations for the outcome, and it appears that you may not be fully satisfied with the result.

First and foremost, please know that your feedback is of great importance to us, and we genuinely appreciate your patience throughout this process. We take all customer concerns seriously, and our aim is always to provide the best possible resolution within our policies and guidelines.

We would like to assure you that your case was thoroughly reviewed, and every effort was made to address your concerns appropriately.

Once again, we regret any inconvenience you may have experienced and hope that we will have the opportunity to provide you with a better experience next time if you choose to travel with us again.

Best regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars

The service was fantastic with a car…

The service was fantastic with a car waiting for us on arrival.
I was worried about our return given that it was a 0330am collection however our driver was there 15 minutes early ready to take us back.
Really was a great service, thank you.

September 6, 2026
Rated 5 out of 5 stars

Efficient and on time.

I used Suntransfers for the round trip from the airport.
The driver was easily identified with a large notice at the arrivals hall and helped withour bags. The driver arrived at the hotel about 10 early. He called us and sent a photo of where he was parked. Both drivers drove carefully and were polite and helpful.

August 19, 2026

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