StrictlyLimitedGames Reviews 

I've never had an issue with anything that I've received from SLG, but I'm extremely disappointed that games I ordered back in 2022 / 2023 are STILL showing no updates on the product pages.

Yet SLG is still advertising (and taking orders for) newer titles, none of which will I be ordering until the games are actually in stock !!

I know that SLG had some issues a while ago, and I appreciate that it's been a difficult time for them, but why continue to plan new games, instead of completing production and release of pre-orders from several years ago?

A l'image de First Press Games, pas de réponse du service clients, les commandes sont Les commandes sont envoyées au compte-gouttes, et je découvre, 7 mois après l'une de mes nombreuses précommandes, vu qu'ils se décident à me répondre après des mois de patience et d'insistance, que je n'aurai pas certains de mes jeux (Iron Meat collector Switch), dû à une" erreur" lors de la transition entre leur ancien site et le nouveau, soit disant !
C'est scandaleux de mensonge et de pratique... vraiment, je me sens pris pour un idiot, comme avec First Press Games (eux, c'est pris ! ).
Une honte.

ps: Attention : leur service client ne répond pas et ils ne procèdent à aucun remboursement (du moins pas dans mon cas) ; c'est du vol !

_Like First Press Games, there's no response from customer service, orders are shipped at a snail's pace, and I only discovered, seven months after one of my many pre-orders—since they finally decided to reply after months of patience and persistence—that I wouldn't be getting some of my games (Iron Meat Collector's Edition for Switch), supposedly due to an "error" during the transition between their old and new websites!
It's outrageous how dishonest and dishonest they are... I really feel like I'm being taken for a fool, just like with First Press Games (they've been taken for a ride!).
It's a disgrace.

ps: Watch out—their customer service doesn't respond, and they don't issue refunds (at least not in my case); it's thievery!

In April 2024, I pre-ordered Last Labyrinth from this company. In October 2024, they emailed this:

"Last Labyrinth Limited Edition for PlayStation 5 is now available and shipping—just in time for Halloween!"

The limited edition of the game was allegedly sent out, but the special limited edition I ordered never came to my mailbox.

I reached out about the game in October 2025. Tobias Koch from their company said this:

"Thank you for your message! We sincerely apologize that you haven’t received your game yet.

At this time, we unfortunately don’t have a confirmed release date for Last Labyrinth - Special Limited Edition (PS5) yet. However, please rest assured that this title won’t be forgotten — our team is fully committed to releasing and shipping the game as soon as possible."

I reached out again in November 2025. Tobias Koch replied with the same message.

I reached out February 2026 for an update and received the same message.

In October 2025, Tobias Koch said that they would refund me if I wanted. This time, when they replied to my February 2026 email, I decided to opt for the refund.

The video game, Last Labyrinth, previously appeared on their manufacturing updates and it has since disappeared. It has not reappeared, despite their promises to eventually make good on the deal.

The regular version of the PS5 game was featured on their website and was also on Amazon. It was limited to 666 copies worldwide. They are now sold out and are expensive on the aftermarket.

The special edition I bought was limited to 333 copies worldwide. The special edition has a "making of" Blu-ray, the game itself, a special box, an art book, a poster, and some cards in it.

I wanted the game. I should have bought the regular version of it when I saw it on Amazon. At least Amazon had the product in stock, or it would have been simple to get a refund if they didn't.

I'm not in business, but I can't believe the world of video game pre-orders has been delayed so greatly because of art cards, art books, soundtracks, or posters.

I pre order games using PayPal and they take years to release them, not months, years. I'm currently waiting for 3 pre orders, but 2 of the games have been merged into one. They sent me an email explaining that I was to receive a refund within a few days, that didn't happen, I emailed them and the reply didn't explain my complaint. When you use PayPal, you only have 6 months to claim your money back, so waiting 2 years or whatever is far from ideal. Sometimes the release date will show just 2025 or March 2025 as an example, but that usually changes and the next minute, you're still waiting months or years later. When you add games to your wish list, they go missing, so you have to keep adding them, but they go missing again. Best to order when the game is being shipped, but that means you have to keep an eye on their website regularly. Avoid.

***UPDATE OCTOBER 2025***
Order on its way after pre ordering 3 years ago.

***UPDATE DECEMBER 2025***
I pre ordered 2 games, they've now merged them onto one disc/card (you could say it's now 1 game), I requested a refund as there's only 1 game, but they've cancelled the whole order. A pre order nightmare most definitely.

***UPDATE JANUARY 2026***
A refund has been issued and the game that was cancelled is still on track, but has been delayed again.

***UPDATE JULY 2026***
Still no release date after ordered over 3 years ago in July 2023.

I ordered two limited editions for Nintendo Switch (in stock) on December 1st and they arrived on December 4th. Very fast shipping and amazing packaging. I also found a €10 voucher for my next purchase inside the box. THANK YOU

Ordered 2x space invaders invincible collections and each one was missing some of the advertised items. Customer support have ignored me 3 times. Luckily I got them through Amazon so I am able to return them easily. Avoid this company.

Original Review:
Waited over a month for an order to ship, didn't answer me when I asked about if it was shipping 3 different times. Non-existent service, took my money and didn't ship anything. As bad as it gets.

Update:
Just to be clear this is for two IN STOCK items not a pre-order. They finally managed to reply to me on October 8th, two months after the order was made (August 10th) to say that there was some "technical issue" that caused the delay and that also that there were delays to the U.S. due to "customs regulations". Ok, fine some explanation. Not sure why it took them two months to send me an email but ok they answered.

Two additional months later, December 16th I get the "an item is on its way" email.

I'll give you two stars since you actually shipped what I paid for but needless to say the experience was awful. Just communicate with your customers, let them know there is a problem and why and give them the option to cancel or decide to wait, is that really so hard for you?

They would get zero stars but i'm forced to give at least one. Agree with the reviews awful customer service and make excuses for not processing refunds when you wish to cancel - do not place pre-orders with this website unless you are happy to wait years and have no issues not getting a refund when you try to cancel

Thieves! Don't refund orders when trying to cancel - do not pre-order anything from this bunch of criminals - also some collector edition games can take nearly 3 years to be released and when they do arrive with stuff can be missing or not as described

I have ordered in stock items, and have pre ordered games, some have arrived, and some are yet to come.

Communication has been fair to good and getting a refund was fine.

Games do take a while (waiting on 2 from 2023) Parasol Stars should be September and Rainbow Cotton is still unknown.

Depending on what and when you ordered your experience will differ. I have bought the surprise boxes both years and got some extra bits thrown in.

There collectors editions are high quality and now they are not doubling up so much with the same games as ININ then I am hopeful for the future.

I strongly advise against purchasing or pre-ordering any games from this company. They are scammers! All their five-star reviews seem to be fake, likely written by themselves. I pre-ordered a game back in 2023, and they still haven't sent it to me. Worse yet, they are refusing to cancel my order or refund my money.

Do not pre-order or buy anything from them!

I ordered Shadow of the Ninja: Reborn in 2023. It is now April 1st 2025. I don't think I really need to explain anything else. The expected shipping date was delayed repeatedly, and now they haven't even bothered stating any reason why. Do not order games from this company: Super Rare Games, Limited Run Games, Play Asia and ANY other game service are infinitely better.

Terrible company with the worst customer service I have ever experienced. Take your money and good luck getting your games.

Avoid this company like the plague. After ordering a retro repro game from them I received no further communication re order status, postage or tracking. I then requested to cancel the order and be refunded. Only then did they respond to me saying that the item had already been sent so they couldn’t give me a refund. But still they provided no tracking details. I had to go through a PayPal case to get any tracking details. The item eventually arrived but it was badly damaged in post due to not being packaged safely enough (e.g. one thin layer of bubble wrap). I now have to attempt to go through a return process with them. Please, do yourself a favour and avoid them totally. There are much more professional retro game repro businesses out there.

Too slow on preorders . These companies should have the decency to tell you that you're money is going to be invested in a 2 year wait , why so long

Simply an awful experience with my very first order from Strictly Limited Games and it will certainly be my last. They were so sure of themselves that the item I'd ordered would be dispatched instantly on day of release. Two weeks of silence and no delivery. Quoted by them "This is a SpeedRun so all editions will ship immediately".

Zero information offered to me other than "there's been a delay due to demand". But, they guaranteed instant shipment. They knew how many of this item they'd be getting and would need to ship.

Now I know why so many people rant about not giving companies like this the time of day. They just take your money and expect you to take all their unacceptable excuses.

After days of email back and forth I was finally told that they were "planning" to ship my item 2 months later than originally promised.

Nah, you're good... order cancelled... incompetent company. Avoid all "LIMITED" game release companies like the plague. Not worth the hassle.

New customer here, as they had two games I was really wanting.

They were placed as two separate orders and I have received them both just fine, also very well packaged.

Don't understand the bad reviews. Guessing it's people that don't read correctly about certain items being in production and no exact release date confirmed etc.

Glad I ignored all those reviews.

This has been an excellent experience for me and I shall use this company again for any games I'm interested in.

Pre Ordered Game 2 years ago & still waiting. The info & repeated updates they put on website for production & release dates are rubbish. 2 years for a pre order is unacceptable & will never pre order from this company again despite the offer of a 5% discount on future orders.

Ordered retro game from them and it came not working in any of my Sega consoles. I sent it back with the info they requested. They told me when it got back to them they would send me a new one. A month goes by and no game or email. I contact them again, Hanna, apparently, and she says it was received at the warehouse, so they'll send me a new copy in a few days. This was June 21st. July 25th came and no game or email. I contact Hanna again and ask for any info. She says she will "Ask my colleague and come back to you." I said thank you, and so far, it is August 3rd, no email or anything. I have been treated like this just for purchasing a game from them that didn't work and expecting a replacement. I have a few different games from them, but this is the first time I've had to contact support. Based on the level of quality of their support, I can't recommend supporting them, as they won't make much of an effort to support you should anything go wrong. Maybe they're understaffed or something. I don't know. But I've come away since my original order on April 10th with no game, a bad taste in my mouth from the way I've been treated and no confidence in this company's ability to fix their wrongs. Especially compared to their peers, like Retro Bit or Limited Run, who've always been customer appreciative companies. It is August 3rd as I write this, and has been 4 months since I ordered an in stock game, and I still do not have a working copy.

Ordered from this company again and no problems. Game was in stock and I received 6 days later.

If you pre order be prepared to wait. If ordering games in stock they are fine.