Sticky Zoo 

I just received my iPhone strap, and unfortunately, I'm really disappointed.

I usually check reviews before buying anything, but I had just gotten my new iPhone 18 Pro and kept seeing ads for these straps. I absolutely loved how they looked, so I decided to order one straight away. I'm actually glad I only ordered one instead of taking advantage of their 2+1 offer.

I'd also seen plenty of unboxing videos, and everything looked so luxurious and beautifully presented, so naturally, I was really excited for my order to arrive.

Well, what I actually received was a small plastic package shipped from China. It honestly looked like something I'd ordered from Temu. Inside was another cheap plastic bag containing the strap. No beautiful packaging, no premium presentation, nothing like what I'd seen in the videos.

The strap itself is actually really cute, I'll give them that. But it's incredibly lightweight and feels like it's made of cheap plastic. It doesn't feel particularly sturdy either, which makes me nervous about trusting it to hold my expensive new phone. I'm genuinely worried it might break.

If I'd ordered this from Temu for a few euros, I probably would have been perfectly happy with it. But for the price they're charging, I expected significantly better quality and an overall more premium experience.

Another thing that bothers me is how heavily they advertise their products as *handmade*. Maybe they technically are, but looking at the product, I genuinely struggle to understand what justifies that description and the price tag.

I'd love to return it, but after reading other customers' experiences with their return process, I honestly don't have the energy to deal with it.

It's such a shame because I really wanted to love this product. The design is lovely, but the quality, packaging, and overall experience simply don't match the image the brand is selling.

**Unfortunately, this was a very disappointing purchase, and I wouldn't recommend it at this price point.**

They never sent my order from JULY. It's October. I've reached out several times and had no response. Time for a chargeback.

Absolutely awful - do not buy!!

This brand gets marketed as high end phone cases but its actually cheap crap from China. Everything they put on their website is misleading from the product quality and description down to the shipping windows.

I have been trying to get my money back for weeks now and its just been a horrendous experience.

Absolutely dreadful customer service my order was part delivered after 3 weeks and still waiting for 2nd item. No updates or correspondence would never buy from them again

A very irresponsible brand. Bought their crossbody strap and an extra strap card ( S$38.) Upon receiving the product, I checked and then realised that the strap card made from metal. Was concerned that it might cause scratches to my iPhone 18 pro max. Emailed them to ask if it’s the strap card was made from metal. The answer they provided was vague or evasive. Something like they don’t even know their product. Seek a return and refund and they told I have to arrange for return shipping which I have no experiences how to do it.
Emailed them again, and they forced a 20% partial refund. That was on the 29th September. They said it’ll take about 3-5 days to process. On the 5th October emailed them again as there was no update from them.

Yesterday (12th October) emailed again for an update about the partial refund. But till today (13th October) still no reply.
So, I think they are not going to do anything even regarding the 20% partial refund which they forced on me.
So, to potential buyers please take note and avoid any dealings with this brand.

Extremely disappointing return experience.

I followed Sticky Zoo’s return instructions and sent my items to the return address they provided in the Netherlands. According to the tracking information, the package arrived at their designated address on September 2, but it was refused immediately and sent back to me.

I have now left the country, so I cannot access the address where the package is being returned. I contacted customer service and explained the situation, but instead of offering a solution, they simply told me to send the package again to the same return address.

I followed the instructions provided by the company and sent the package to the exact address they gave me. I should not be responsible for a package being refused at their designated return address, nor should I have to pay additional shipping costs because of this.

This has caused me significant inconvenience and financial loss. The customer service response has been extremely disappointing, and I feel that the company is refusing to take responsibility for a problem that occurred after I followed their instructions.

I would strongly advise customers to think carefully before ordering from this company.

Bought "agate bead" phone strap. It's plastic. Pretty but definitely not what is advertised.

I purchased three straps under a buy 2, get 1 free offer. They arrived within two weeks and looked great on unboxing and initial use. After two weeks, the strap I was using began to discolour and rust.

I contacted StickyZoo, who took a week to respond, and they offered a replacement. At this point, the second strap I'd started using also began to discolour and rust. They agreed to replace both straps free of charge, and the replacements arrived a month later.

I used one of the replacements, and within a week it too discoloured and began to rust. I contacted them again, requesting a full refund and a return label to send back all the faulty items. The products were clearly not 18k gold plated as advertised, and the quality was very poor.

They maintained contact via WhatsApp for about a week, claiming they were "escalating" my case, but I then heard nothing further despite chasing them for a fortnight. I subsequently contacted my credit card company and submitted all relevant evidence, including images of the defective products and records of my attempts to communicate with the company. My credit card company accepted the evidence and initiated a chargeback.

It was only at that point that StickyZoo got back in touch, asking me to "help them out" by accepting another replacement, since I had initiated a chargeback. I declined.

This company does not appear to be legitimate. The packaging differed between both shipments, and the products themselves were of consistently poor quality. It's disappointing that they were willing to take a significant amount of money for substandard products that were not as advertised.

First of all, the delivery took over 2 weeks, despite the advertised 3-5 days.
the shipping also came from China, packaged exactly like a package you would order from Aliexpress or Temu.
The quality is the very cheap! very cheap plastic look and feel.
I wanted to return it, but it is not easy at all. you have to contact them, then they decided if you qualify for a return or not.... and even then they are not reimbursing the shipping costs.
Overall really poor cheap quality and awful customer service.

DO NOT BUY FROM THIS COMPANY!!!!
Myself and my daughter have brought from this company and both of our phone charms broke…. hers within weeks of using and mine just shy of 7 weeks. Hers was replaced but mine they wouldn’t as they stated it was out of their replacement period. Considering the price which was very expensive I would expect the phone charm to last at least 6 months. I will not be recommending anyone buying from this company and they are providing false advertising on their products.
Customer service department need working on as very poor.

I bought a cross the body phone charm and I wouldn’t say it was quality. The beads were much larger than the picture and the gold attachments are flimsy. Took weeks to come and was disappointed in the overall quality mainly because of the price point. Overall

I ordered a blue-beaded crossbody phone strap. It looks great, but after wearing it a few times, the small ring attachment that connects the beads to the phone attachment opened up. It's very flimsy and the strap is no longer usable. I reached out to the company to ask if they could send me a replacement for this part and they said the couldn't. In fact they didn't offer help in anyway. Very disappointing, especially given the price.

I wish I had read the reviews prior to ordering! Very expensive poor quality product. I paid £35 for a phone strap that lasted less than 6 weeks before breaking and meaning I lost the strap. Apparently because I am outside of the refund period they won’t replace. Customer service also very poor (I suspect AI)
Shipping to the UK also very slow.
Spend your money elsewhere

Paid $68 for this expecting real, handcrafted quality, but up close, the beads look molded and unfinished, not hand-carved like the listing claims. For something you wear every day and attach to your phone, I expected it to feel solid, not cheap. When I raised the “handmade” concern with customer service, all I got back was a generic “return it if you want” -no real answer. I earned that $68, and I don’t think this is what it was marketed to be. Just want other buyers to look closely before trusting the price tag.

I ordered a stone strap from Sticky Zoo in June of 2026. I used it for less than 2 months before it snapped and the beads/stones went scattering across my floor (not great with a baby around...). Their website says their straps won't snap or fray so I emailed customer service asking if there was anything they could do for me. They wrote back saying that unfortunately they could not offer me a refund or even a replacement strap as it was "outside of their replacement window." My $70 strap lasted literally 70 days- the cost per use is abysmal. I would not buy from here if you want a quality product.

Everything is a lie. Right from the promised real cut stone up to the free Returns. I had ordered a Phone chain which according to the description was supposed to be from real cut stone and handmade. When it arrived the first thing I noticed was the cheap plastic. So I wanted to make use of the free return but the company told me I had to send it back insured and I have to pay for it on my own which would have been around 25€ for sending it back from Germany to the Neatherlands. Don’t be fooled! Don’t order!

Avoid Stickyzoo if you're expecting quality products or fair customer service.
I spent around £170 on six phone straps after seeing their Instagram adverts. At that price, I expected premium, handmade products. Instead, the quality was poor. After only a short time, the beads on the straps I was using started turning black, one strap became loose, and one of the straps wasn't even as advertised, using different beads from those shown in the product photos.
When I contacted customer service to request a return and refund, I was told I would have to pay all return postage and customs charges. Even more frustrating, they failed to disclose that they would only issue a refund if the items were returned in their original, unused condition. I only discovered this after asking them directly to confirm their policy. Had I returned the items without asking, I could have lost even more money in postage and customs while receiving no refund because the items had already been used and had developed faults through normal use.
For such expensive products, both the quality and after-sales service fell well below expectations. The whole experience has been a waste of time, money, and effort, and I would not purchase from Stickyzoo again.

I ordered the Blush Marble Cross Body Phone Strap, and while the product itself wasn't bad, it just didn't suit me because it looked quite different from the pictures on the website. It also didn't arrive in the branded box shown online. Instead, it came in a simple plastic package, which made it feel like a low-quality product.

Unfortunately, if you want to return the item, you have to pay for the return shipping yourself, and there may also be additional customs duties or fees. As a result, the refund you receive does not cover much of your costs.

Please keep this in mind before placing an order.

Do NOT buy from this company.

Similar to another comment I saw here, I bought a phone strap and it shipped from China in a dirty white bag after weeks of waiting. The color was certainly not as advertised and the quality was cheap plastic. The strap also caused my phone case to not fit properly. I emailed asking for a return and refund and they kept trying to offer me % refund. After finally accepting my return request, which I had to pay for myself (tracked shipping), royal mail shipped it back to me because the return address they provided could not be verified. So not only did I pay full price for a product I did not want, I also incurred additional shipping charges. After weeks of them “escalating” I finally disputed directly with my bank.

Absolute joke of a company, avoid at all costs.

Sticky Zoo advertised its phone straps as being made with "REAL STONES – HAND CUT" and featuring an "18K GOLD-PLATED CLASP." However, the product I received does not match the description on the product page. The “real stones" are not genuine; they appear to be made of resin or another synthetic material. Furthermore, the clasps do not appear to be 18K gold-plated, as advertised, as they bear no "18K" stamp or hallmark, and the Sticky Zoo stamp on the clasps featured on the product webpage is also missing.

On the same day I received the product, I contacted the company's Customer Support to notify them of the product misrepresentation and requested a prepaid return shipping label, as the item was not as described.

After a 2 week back and forth exchange, Sticky Zoo did not dispute the product misrepresentation but declined to provide a prepaid return shipping label. Instead, they offered only a 20% partial refund and instructed me to keep the item.

Sticky Zoo misrepresented the product and failed to deliver an item that matches its advertised description. Despite being notified of the issue, they refused to provide an appropriate resolution and instead offers only a partial refund while requiring me to keep a product that I did not order.

This is not an acceptable remedy for a product that was misrepresented at the time of sale.