StubHub Italia Reviews 

I got scammed by a fake ticket. When I tried to enter the event they said the name of the ticket has changed and that I could not enter. The barcode scanner did not recognize the ticket as well. I contacted customer service but they were not helpful in giving me a new ticket for the same event. There was even the same concert in the next day and they said they couldnt provide me new tickets but just a refund that would come in 72 hours. I travelled only for this event and it was really disappointing. Buying from other options like TicketSwap is much more safe apparently.

Highly suggest you use a different platform. Went to Lazio game and tickets I purchased came back as fake. We went to Rome to see this game. Went to ticket counter and by the time we were helped, the game had already started and they wouldn’t sell us new tickets. This site seems to accept fraudulent ticket sellers. Be warned.

Travelled from Toronto Canada - Italy for 2 weeks. First week in Italy I was supposed to attend fiorentina vs bologna a very important game for both teams. Once I arrived to the event the tickets didn’t match with my name and Id as they check at the gate. They offered me a refund on my tickets as I wasn’t able to attend the event. I spoke with a supervisor (Sunday May 18) to assure my tickets for the 2nd week I was here were gonna be valid and I was promised to receive the tickets. Thursday May 17 I called and chatted with employers of StubHub to make sure the tickets would have my details on them to be able to enter the stadium and I was assured that the seller was a frequent seller and that there wouldn’t be an issue. The morning of the tickets were cancelled . Not only am I missing a one and a life time experience but the memories along with it . After today I won’t be using StubHub again

Sometimes, if you’re lucky, the platform works — you buy tickets from a seller and they send them to you within a few days.
Other times, the seller might not be able to send the tickets — for example, if they accidentally entered the wrong event date. The platform doesn’t allow them to modify the date, so you end up buying tickets that don’t actually exist. Then, you’re only told on the exact day of the concert that there’s a problem, which means you miss the event completely.

The scam is that the platform does nothing to warn the buyer that the tickets are unavailable - even if the seller informed them about the fact.That way, they can avoid having to buy replacement tickets for the buyer — and still charge the full sale amount to the seller.
I’ve bought tickets on many platforms, but this is by far the worst. Avoid it if you can. On top of that, they profit in shady ways, so there’s no reason to support or use this platform.

StubHub confirmed via email that it didn't matter that the names on the tickets didn't match our IDs, but that was not the case. DO NOT BUY SIX NATIONS TICKETS FROM STUBHUB!!!!

Below is a genuine 'Stubhub' reply email following fraudulent tickets we were sent by this company. I have posted this to hopefully shame this company that simply fails to respond to any contact and rectify the position. We arrived at venue to be turned away after great expense. The best Stubhub could do was respond as below two days after the event. Despite their fan and ticket guarantees this is all worthless. I would strongly recommend not dealing with this company. As always best to buy straight from venue holding act otherwise companies like 'Stubhub' you are simply playing 'Russian Roulette'. Unregulated, based abroad operating their own laws. The Firm clearly has no guarantees and neither is vetting effectively the tickets they receive. With no UK laws they abide by. You simply run a high risk of losing your money. Other reviews hardly offer confidence.

From: StubHub order-update@stubhub.**>
Sent: 22 June 2022 14:40
To: ******
Subject: Sorry for the problem with your order
Sports
Concerts
Theatre
Hello Michael,
The seller isn't able to deliver your tickets, which means we had to cancel the order. We're sorry this happened.
Cancelled Items Info
Order #: 582098439 | Order date: 20/06/2022
Event Info - Event Venue Info - Seats Info
Queen + Adam Lambert London Tickets - The O2 Arena - Section : Floor Standing | 2 Ticket(s), Row : N/A | Seat(s) Ticket 1
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