Srotas Reviews 

Total scanner, same as all other, paid for a part, including Shipping, then waiting for track & trace and. Few days later part no longen available. WTF

I ordered a car part from this company only after contacting them directly to confirm that the item was in stock. I was explicitly assured that the part was available in their warehouse, so I proceeded with the purchase and paid the full amount, including delivery charges – nearly €400 in total.
After placing the order, I received several automated status updates and, approximately a week later, I was provided with a DPD tracking number. However, when checking the tracking information, it only showed that a shipping label had been created and that DPD had not yet received the parcel. This status remained unchanged for another week.
At this point, I contacted the company because the situation was becoming increasingly suspicious. I was told that they would investigate the matter. Another three or four days passed without any update or explanation.
I then contacted DPD directly, both in Latvia and in Poland. Both representatives clearly confirmed that they had never received the parcel and that it had not been collected from the seller. In other words, the shipment appears to have never entered DPD's possession.
Since nobody could tell me where the parcel was or even confirm that it had actually been dispatched, I requested a refund. To my surprise, I was informed that various shipping costs would be deducted from my refund—not only the shipping fee from Poland to Latvia, but also alleged internal logistics costs, such as moving the item between warehouses. At no point was I informed that I would be responsible for covering costs arising from the company's own logistical issues or mistakes.
I also asked a simple question: if DPD had supposedly lost the parcel and the company never recovered it, would I still receive my refund? I was then told that, in such a case, DPD would refund me directly. This statement makes little sense, considering DPD has already confirmed that they never received the parcel in the first place.
At this stage, the entire situation feels highly unprofessional and, unfortunately, increasingly resembles a scam. I have paid nearly €400, received no product, no clear information about where my order is, and have been given contradictory explanations instead of a straightforward resolution.

I had a very disappointing experience with srotas.ee regarding a returned spare part.

I ordered a parcel shelf for a BMW X5 F15, which was advertised as compatible with this model. When the product arrived, it became immediately clear that it did not fit the vehicle. The internal rod was too long and the width of the parcel shelf did not fit into the guide rails.

I tested the product only once, very carefully, and immediately packed it back into the original packaging. I did not even remove the protective film.

Before returning the item, I contacted customer support and specifically asked whether additional photos or videos were required. I was told only to send the package back and write the order number on the parcel. I followed all instructions exactly as provided. I also sent photos from the post office together with the tracking information and received confirmation that they were waiting for the shipment.

However, after the package had already been sent back, the company suddenly started requesting photos and videos proving the incompatibility — something that was no longer possible because the item was already in transit back to them. They later claimed that:

the product had scratches,
the product definitely fits the BMW X5 F15,
and the return would not be accepted due to insufficient “evidence”.

From a customer perspective, this handling feels unfair and unprofessional. I followed the seller’s instructions step by step, yet new requirements were introduced only after the return shipment had already been sent.

At this point, the company has both the returned product and my money, while no fair solution has been offered.

Based on my personal experience, I cannot recommend ordering from this company.

They are essentially scammers — you’re lucky if you even receive the product, and they never issue refunds or return your money. Stay away!

The order was placed and then cancelled promptly, before shipment.
The merchant stated that a refund would be issued within 14 days.

➡️ Several weeks later: no refund has been received.
➡️ Despite multiple follow-ups, responses remain vague (“under review”, “accounting department”), with no refund date and no proof of processing.

As a small business, this situation had a direct and serious impact on our cash flow, which is completely unacceptable for a simple refund.

We were ultimately forced to initiate a Visa chargeback, as no amicable solution was provided.

⚠️ Lack of transparency
⚠️ Deadlines not respected
⚠️ Inefficient customer service

👉 Placing an order is easy — getting your money back is not.
We strongly advise against using this merchant.

Don't buy, I was left without an order and without €600 and first they said they would return it and 1 year later they never returned it

Scammers
Waiting refund order 461155
Don’t buy anything in this site
No parts and no money back

I ordered a fearbox for my VW passat from srotas. The part arrived Quickly, perfectly packed, and worked flawlessly after installation. The shifting feels smooth again. Excellent servcie. great value. and very trustworthy!

If you're ever in need of auto parts, they have got it sorted for you. Their catalog is extensive, and the delivery is super fast.

Great site for buying auto parts. Their stock is huge and includes everything from wheels to car interior seats. Plus, the assistance over the phone is expectional.

Had to repair my suspension system and found just the parts I needed.

Ordered some accessories for my car from here, and they arrived within the promised delivery date.

All the rare car parts I've ever struggled to find, I've found here.

Exceptional customer service, definitely my go-to place for automobile parts.

I was looking for a specific auto part and I found it here. Quality and prices were so good.

This place rocks for all your auto part needs. They have the best auto parts catalog in the biz.

Scammers. Positive reviews are mostly fake. They cancel order because they don't have the part available but then don't refund the money. Be careful!

I ordered a part, then got confirmation that the part was in stock and paid. Message two days later.... we don't have the part! Requested my money back and was told to fill in a refund document and send it back. Ridiculous but done immediately anyway you want your money back after all if you get NOTHING delivered. then NO response, NO money back, NO product received. I have been at this since the beginning of October and have had at least 8 times a message after complaining that they are going to pay soon. I don't believe in it anymore. Pure scam. Be warned and NEVER do business with these criminals.

Please do not buy here. They sent me a not working part. Concretely a hand brake for my Renault Espace , and after sending several emails, they do not want to give a full refund.
Take care of these guys. Remember, they are cheating you!

This company is a scam. They give the excuse of not having stock and then don't refund you. Stay away!