I have no complaints other than i wish I would’ve realized that my metal roofing would prevent the collars accuracy. My pups have gotten corrected while laying on my porch :( I should have thought a... See more
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The warranty team was very efficient. They got my photos,made a decision, and got my replacement collar shipped. Spoton has been Great. My dogs run and explore on our property. They love it. We remove... See more
Company replied
Our stubborn hard headed pup who made a game out of escaping off the property crossing roadways scaring us half to death. This collar is a game changer!! Had him trained In just 1 day! Highly recommen... See more
Company replied
SpotOn has been great for my escape artist in controlling boundaries that work for me. I have set another boundary at our local dog park as both dogs needed socialization skills and it has worked beau... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.1
Great
778 reviews
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Replied to 98% of negative reviews
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Constant connection issues
Constant connection issues. Does not maintain boundaries as drawn. Very inconsistent. Would highly NOT recommend.
July 24, 2026
We have had Spot-On collar for a few…
We have had Spot-On collar for a few years now , it first we did have a few problems , I did give a five star rating because Spot-On was very easy and very fast to correct or compensate when we did have a problem .. Spot on has worked fantastic on keeping our Pyrenees safe and in his boundaries .
July 3, 2026
How the collar is made
July 3, 2026
Reply from SpotOn Fence
We are sorry to hear that you are frustrated, and we would love to learn more about your specific situation and how we can help improve your overall experience. Please contact us at your earliest convenience so we can sort through and answer any questions you may have. Contact the team by email 7 days a week at support@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.
Nothing better for hyper dogs
I decided to wait for 2 months to test it with my 2 dogs. It worked perfectly! My dogs learned their boundaries quickly. It beat paying $23,000 for a privacy fence. Well worth the money. Thank you for a great product which actually works!
September 3, 2026
Reply from SpotOn Fence
Thank you for the review. In the future, should any questions or concerns arise, please don't hesitate to reach out. We hope your dogs are enjoying every moment of their newfound freedom.
Refund
Continued support all the time. After 2 months it was clear this was not going to work for us. There was zero difficulty in getting a refund.
July 23, 2026
Reply from SpotOn Fence
While it may not have worked out this time, we hope you consider SpotOn in the future should your circumstances change. Thank you for the review.
Reply from SpotOn Fence
We are so happy to hear that you're enjoying your SpotOn collar. Thank you for the review.
Works SpotOn
Works SpotOn! Very pleased with your product. Our young German Shepherd would chase anything that moved down the road , or across a field. Now he is content too watch safely from our property. Thank you!
July 1, 2026
Reply from SpotOn Fence
This is wonderful to hear! Thank you for your review and for trusting us to help keep your dog contained within your property. Should you ever need assistance or just have a few questions, please don't hesitate to reachout.
The collar works great 95% of the time
The collar works great 95% of the time. It occasionally will go off while he’s on the porch which scares him.
The collar is bulky- wish it was smaller.
Would have given it 5 stars except for those two reasons. We tried the Halo collar and the drift was too much and returned it.
June 30, 2026
Reply from SpotOn Fence
Thank you for your review and feedback on the SpotOn collar. The unit may be giving off false corrections while your dog is on the porch because the satellite signal is reflecting off the building and landing near or outside the fence line. If you haven't already, we reccomned adding a Home Zone over the house and giving a five-foot buffer on all sides to accommodate GPS drift. If you still are experiencing frequent false corrections with a Home Zone enabled, please reachout to the support team so we can investigate the issue further with you.
Somehow after weeks of training
Somehow after weeks of training, this happened. My dog wandered into the fence and got shocked. The dog did not know what to do. She just stood there yelping until I could drag her away. When I checked the ap, the shock level had moved to 26 (how in the world did that happen?). Now my dog is completely freaked out by the collar and won't leave my side when outside.
June 30, 2026
Reply from SpotOn Fence
Thank you for sharing your experience and feedback. We’re very sorry to hear about what happened with Brookie and understand how upsetting it must have been to see her become frightened of the collar after this experience.
I was able to locate Brookie’s collar and review the account history. Our records show that the static correction level was changed from 14 to 26 on July 20, 2026, at 10:22 a.m. EST. The level was then changed back to 15 on July 23, 2026, at 8:35 p.m. EST.
Because these adjustments are recorded in the account history, we want to better understand what may have caused the change. If you or anyone with access to the account did not make these adjustments, please reach out to our support team so we can investigate this further and help determine what happened.
Our team can be reached at support@spotonfence.com or 603-488-1504. Phone support is available Monday–Friday, 8 a.m.–5 p.m. EST, and Saturday, 9 a.m.–12 p.m. EST.
We’d appreciate the opportunity to look into this with you and help get Brookie and your family back to feeling comfortable with SpotOn.
Accuracy ?
Accuracy does not seem to be the collar's strong point. I do have heavy tree cover and the collar regulary shows my dog 20 to 30 ft out the fence. Once it even showed her approximately 200 ft out of bounds when I was looking at her in the fence.
Sometimes the collar isn't charged even though it's been on the charger over night. I have sent a communication about a corroded contact for the charger, but did not receive a response. Also, I inquired about a flashing red light on the collar several times and did not receive a satisfactory response. On the plus side, the collar has kept her from swimming in the bayou with the alligators (which was the main reason for purchasing the collar in the first place).
June 30, 2026
Reply from SpotOn Fence
Thank you for your review and for sharing this honest feedback about your SpotOn collar. We’re glad to hear it has helped keep your dog safely away from the bayou—that’s exactly the kind of freedom and peace of mind we want SpotOn to provide.
I was able to locate your account and review your previous outreach. Our records show that you contacted us by email and phone on July 7, 2026. Following that conversation, our team requested additional photos of the collar, reviewed the photos you provided, and sent an email with next steps. It appears we did not receive a response after that message, and we sincerely apologize if you missed it or if it did not reach you.
I also see that you reached out again on August 23 regarding the flashing red light on your collar. Our team responded with detailed instructions explaining what each of the collar's light indicators means and how to interpret them.
We’d still very much like the opportunity to work through the issues you described, including the GPS drift, charging/corrosion concerns, and any remaining questions about the collar's light indicators. Please check your email for our previous responses, or reach back out to our team when you're available so we can pick things up from there. We’d appreciate the opportunity to get these concerns addressed.
Spot on Fence is a great product and customer service!
Spot on Fence is a great product. Even tho I did not use it because of health, customer service was wonderful. Their site has all kinds of help to use the collar. I had for 60 days and needed to return. Had no problem and as soon as they received the collar, I received a quick refund. They are a wonderful company to work with.
June 30, 2026
Reply from SpotOn Fence
We are sorry to hear that the system did not work out for you, but we are so pleased to hear that your experience was pleasant. Thank you for giving us a try and writing a review. We hope one day you will give us another try if your situation changes.
No rehoming here….
I was looking at having to rehome my Blackmouth Cur because of not staying at home but thanks to this collar I can now keep my retirement dog. I can’t say “Thank You” enough.
Kristina and Whiskey
July 20, 2026
Reply from SpotOn Fence
We are so happy to hear that the collar has helped keep Whiskey within the fence and given you peace of mind knowing where he is at all times. Thank you for your review. Should you ever need any assistance, please don't hesitate to reach out.
answered all my questions.
answered all my questions., and boy did i have a bunch of questions. i wanted to make sure that i was getting what i wanted for my money. GREAT PRODUCT worth every penny. easy to order. easy company to deal with. my golden retriever loves being able to live free of a leash. been 3 months, no problems. sorry that i waited so long to buy it.
June 12, 2026
Reply from SpotOn Fence
Thank you so much for the wonderful review! We’re thrilled we could answer all your questions and help you feel confident in your decision. It’s even better to hear that your Golden Retriever has been enjoying life unleashed for the past three months! We truly appreciate your trust in SpotOn.
I sent an email regarding a faulty…
I sent an email regarding a faulty collar and have not received anything back
June 16, 2026
Reply from SpotOn Fence
Thank you for sharing. We were able to locate your previous email. It looks like it was miscategorized by the AI bot. We truly apologize for the inconvenience. Our Brand Relations Specialist will reach out to you via email shortly to better understand your situation and how to move forward with resolving your current issue. Thank you for bringing this to our attention.
Fastest way to train stubborn dogs!!
Our stubborn hard headed pup who made a game out of escaping off the property crossing roadways scaring us half to death. This collar is a game changer!! Had him trained In just 1 day! Highly recommend for anyone who wants to give their dog total freedom to be a dog and roam free!
July 20, 2026
Reply from SpotOn Fence
We love hearing stories like this! It’s fantastic to know SpotOn has given you peace of mind while giving your dog the freedom to explore safely. Thank you for trusting SpotOn.
Poor collar battery life ...
The battery life of the collar is sub-par in my opinion. If we're traveling to a new destination (via car), the charge depletes rapidly. The fence size requirements are too strict to activate a boundary. 1/4 acre would be more ideal for VRBO rentals, etc.
July 16, 2026
Reply from SpotOn Fence
Thank you for reviewing the SpotOn collar. When traveling to a new location, it's best to power the collar off or deactivate the fence. This will prevent the collar from thinking the dog has escaped and automatically enabling tracking, which will significantly reduce battery life. We hear you regarding the fence requirements and hope to reduce the containment size even further in the future. Should you need any assistance or have a few questions, please reach out to the team; we would be happy to help.
Worth every penny!!
We have a dog with a very strong prey drive and when he gives chase to something he can be more than a mile or two away and gone for hours! Since getting the collar dialed in to the right setting, we have not had a single breakout and it has been over a year!! (the dog has breached the fence line multiple times chasing something but he is back in under five seconds) Spot on staff were great at giving us guidance over the phone to ensure we were successful. We live in an area with a pretty thick tree canopy, we do not have problems with satellite at all! Multiple fence options make it so easy; especially when we are out of town and the dog is with the sitter!
June 26, 2026
Reply from SpotOn Fence
This is wonderful to hear; thank you for sharing and providing a review of the SpotOn collar. Should you ever need assistance or just want to talk with the team, we are here for you every step of the way.
Pretty good
For the most part I like the two Spot on collars we have for our dogs, but they can be glitchy sometimes giving me error messages about not having cell signal (when the dog is standing next to me in the yard). Also there have been times when I've checked to see where my dog is on our property only to discover that he is outside of the fence, even though I did not receive any warning notice. They are pretty good, but not great.
July 17, 2026
Reply from SpotOn Fence
Thank you for sharing your experience and for trusting SpotOn with both of your dogs. We’re glad to hear that you like the collars overall, but we’re sorry they haven’t been as reliable as you expected.
The cellular connection is used for app features like location updates and escape notifications, while the GPS system itself powers the virtual fence. Cellular reception can vary across a property, even when your phone has a strong signal, which can sometimes result in delayed or missed app updates.
That said, an escape without a notification is something we’d like to investigate. Please reach out to our Support team at support@spotonfence.com or 603-488-1504 so we can take a closer look at what happened and help get your system working as reliably as possible.
Collar doesn't work well
Collar doesn't work well, doesn't stay charged. Was a Lot of money to spend
July 14, 2026
Reply from SpotOn Fence
We are sorry to hear that the system was not working for you. While we were unable to locate your account in our system, we would love to learn more about your specific situation. Please contact the team 7 days a week at support@spotonfence.com or call 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays from 8 am to 12 pm EST. We look forward to hearing from you and resolving the issues you are experiencing.
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