Spindlebysisters Reviews 

327
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful curation of the products, which include beautiful handmade items like glassware, ceramics, and keffiyehs. Many appreciate the care taken in sourcing and crafting these unique goods, often highlighting their beauty, high standards, and meaningful origins. Reviewers frequently commend the efficient service, noting the ease of ordering, excellent communication, and prompt delivery. Items consistently arrive beautifully packaged and well-wrapped, contributing to a delightful unboxing experience and overall satisfaction, with no significant minority sentiments consistently reported across multiple reviews.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautifully made,... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful craftsmanship and high... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Users describe positive interactions with service, consistently praising its perfection and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

My second order and I just love this shop. They're the best, really great range of products, and actually (as an aside) phenomenal customer service via socials. Can just feel the passion through the s... See more

Company replied

Rated 5 out of 5 stars

Such a beautiful keffiyeh-so well made that I wear with pride to support Palestine. All the products that I’ve bought from Spindle sisters are just so gorgeous-the glassware, ceramics, olive oil, soap... See more

Rated 5 out of 5 stars

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it re... See more


Company details

  1. Home Goods Store

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

327 reviews

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4.9

All reviews

(327)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent quality

Always excellent quality, fast delivery and packed beautifully

July 8, 2026
Spindlebysisters logo

Reply from Spindlebysisters

Thank you so much for coming back Lucy, hope you are well :-)

Rated 5 out of 5 stars

Beautiful Embroidery

The embroidery was packaged beautifully and arrived very quickly. It is stunning and a testament to the skill of the women in the Surif Women’s Cooperative.

July 7, 2026
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Reply from Spindlebysisters

Thank you so much for finding space in your home for a piece of Palestinian heritage.

Rated 5 out of 5 stars

Beautifully made

Beautifully made, wonderful customer service and speedy delivery! Thank yous o much

July 7, 2026
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Reply from Spindlebysisters

Thank you so much Jay, we look forward to welcoming you again.

Rated 5 out of 5 stars

Spindlebysisters are awesome

Spindlebysisters are awesome! They are my go to for buying presents for family and friends in the UK from abroad. The products are so beautifully made by real people who are fairly paid for their craft. When i order they write my messages to family in the cards and things are always delivered quickly.

July 4, 2026
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Reply from Spindlebysisters

Thank you for such a thoughtful review Sian, we really appreciate your support and hope pops loved his gift x

Rated 5 out of 5 stars

I have been buying from this site most…

I have been buying from this site most months over the last 18 months. Products are superb, and service is always perfect.I cannot fault them-I just buy every month!!!

June 15, 2026
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Reply from Spindlebysisters

Thank you Cris and we look forward to welcoming you again :-)

Rated 4 out of 5 stars

The item arrived in good condition and…

The item arrived in good condition and in good time, but it didn't look quite like the one I ordered. The pattern looked different. I am bit disappointed but it is still a lovely keffiyeh which I will keep and wear with pride.

June 15, 2026
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Reply from Spindlebysisters

Hi Sally, if you'd like us to double check the keffiyeh that was sent to you reply to our email :-) we'll be more than happy to swap it if we sent out the wrong one.

Rated 5 out of 5 stars

Wonderful company!

Such a wonderful company with thee best ethics - beautiful items in stock, always so lovingly packaged.

June 10, 2026
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Reply from Spindlebysisters

Thank you Lisa, as always, appreciate you and your support. x

Rated 5 out of 5 stars

Beautiful keffiyeh

An excellent experience, the keffiyeh arrived very quickly and was nicely packaged too. I’m looking forward to wearing it once the weather cools a little.

June 19, 2026
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Reply from Spindlebysisters

Thank you so much for your support 🇵🇸🇵🇸

Rated 5 out of 5 stars

Great experience

Easy to order, processed and dispatched very quickly as was the delivery. Informed of where in the delivery process we were. Scarf very beautiful and well made with such a lovely thank you card, making you feel valued as a customer. Just wonderful, thank you.

June 18, 2026
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Reply from Spindlebysisters

Thank you so much, we're so glad the small touches elevated your experience of shopping with us. We look forward to welcoming you again.

Rated 5 out of 5 stars

Spindlebysisters had the product I'd…

Spindlebysisters had the product I'd been trying to buy elsewhere for a long time without success. Fast delivery, very pleased - thanks!

June 12, 2026
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Reply from Spindlebysisters

Thank you so much for your support 🇵🇸

Rated 5 out of 5 stars

What a delightful experience

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered and emailed me to say they were back in stock. The glasses arrived promptly, beautifully packaged and they are even more gorgeous than I expected and the added bonus is that I get to support the artisans who made them.

June 11, 2026
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Reply from Spindlebysisters

Thank you so much Gemma, we're so glad you loved the glasses. Sometimes it's really hard to capture the true beauty of products from behind the lens but I'm glad they exceeded your expectorations. we hope they bring you many many years of joy. Thank you for supporting Palestinian made 🇵🇸

Rated 5 out of 5 stars

Hand-picked products sent with care

Items are great quality and as described. Everything arrived really well wrapped, I was excited to open my parcel! Maybe not next day delivery, but I could feel the care that my order had received, and I would not hesitate to order again. I'm actually already looking at more items!

June 7, 2026
Spindlebysisters logo

Reply from Spindlebysisters

Thank you so much for shopping with us Sophie, your kind words and support mean the world. We look forward to welcoming you again.

Rated 5 out of 5 stars

Care and personal touch

They took great care with the packaging to ensure they arrived to me safely. The delivery was fast and efficient. Personalised care. Ethical company. I love the products I received.

May 28, 2026
Rated 5 out of 5 stars

Great service

Bought a framed embroidery as a gift for a friend. Arrived quickly and as advertised - a beautiful handmade work, safely packed and delivered.

May 12, 2026
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Reply from Spindlebysisters

So glad it arrived in time for your friend. We hope it brings them many many years of joy. Thank you for supporting Palestinian made.

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