Slomin's Inc. Reviews 

6,364
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the technicians for being extremely professional, courteous, knowledgeable, and helpful during routine system installations and equipment upgrades. Consumers note that staff members explain the security operations clearly, answer all questions thoroughly, test the systems properly, and complete their work efficiently. Some reviewers were not happy with scheduling delays, unauthorized appointment changes, missed arrival times, and long wait periods to receive necessary replacement parts. People also mentioned frustrating difficulties with customer service communications, noting unhelpful responses, poor phone support, and a lack of assistance when trying to resolve problems.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising technicians for being knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that technicians are prompt, efficient, and very... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported unreturned phone... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both helpful support and... See more

User experience

Users describe positive interactions with user experience, reporting that everything went smoothly and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He actually showed interest in his work. We’ve had xfinity here recently . After the third visit we actually got a tech that cared enough to address the underlying issue of our poor internet performa... See more

Rated 5 out of 5 stars

Your technician, Rich, was AMAZING! His vast knowledge made, what should have been a horroble installation experience into a smooth undertaking! He was also friendly and personable. A real pleasure... See more

Rated 5 out of 5 stars

Transition from my former alarm company to Slomins was seamless. Roy was a great technician. He came fully prepared and installed quite a few window sensors and carbon and fire detectors as well as a... See more

Rated 5 out of 5 stars

Jorge, the installer, explained everything about the system and how it works. I’ve been a Slomin’s customer since 2012. The system installed then was linked with my landline. Jorge replaced that syste... See more


Company details

  1. Security System Supplier
  2. Burglar Alarm Store
  3. Fuel Supplier
  4. Home Automation Company
  5. Security Equipment Store
  6. Security System Installer

Written by the company

Founded in 1923, Slomin’s is a leading provider of home security systems, home automation, and heating oil delivery services. We are a family-owned and operated company that prides itself on customer satisfaction and dedication to excellence. The Slomin’s Shield system combines customized security and automation solutions for homes and businesses. With a single wireless touchscreen control panel, customers can secure their homes and businesses and remotely control lights, thermostats, door locks, appliances, and more. We also offer a complete line of video surveillance products, including outdoor low-light cameras, pan-tilt-zoom (PTZ) cameras, and standard indoor cameras. Our in-house central monitoring station is staffed by our employees 24/7/365 to give customers complete peace of mind. The MySlomin’s app for iOS and Android provides a robust, easy-to-use system for remotely controlling the Slomin’s Shield system. Not only can users remotely turn on and off lights, lock and unlock doors, and change the temperature, but they can also set up scenes in which devices work together automatically. Slomin’s also offers heating oil delivery, oil burner installation and repair, and gas and AC maintenance and repair in the Northeast.

Why Choose Slomin's

Written by the company

Trusted Provider for your home
Slomin's is a family-owned and operated company that has been caring for homeowners for almost 100 years. The Slomin’s Shield® is one of the most advanced security systems in the industry, providing convenient and reliable protection for your home and loved ones. The panel connects you to our central monitoring station and controls the security-related features of the system. With its user-friendly interface you'll keep your home and loved ones protected and safe. The Slomin’s Shield® represents our commitment to provide our customers with the best trained employees, competitive pricing, and state-of-the-art products. Your alarm system will be installed by a reliable technician who will treat your house with care.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(6,364)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris was amazing

Chris was amazing. He was knowledgable and thorough. He was patient and answered my questions and concerns before I even asked them.

I have been a longtime client and have been so disappointed with Slomins systems ie. cameras etc. Although very little was updated, by the time Chris left, he had positioned cameras and explained the new app as well as revisiting the benefits of the original app.
I am no longer going to cancel. He was also so refreshingly humble in regard to his expertise. When I criticized the inadequacy of the Slomins office people's knowledge, he defended them explaining the difference of in person vs phone contact.

Finally, although I know from past experience that their schedules are very tight, I at no time felt the pressure of his possible time constraint as I have before. Thank you Chris. You have gifted me a whole new experience of Slomins.
I am not traditionally a reviewer when asked; thus I have even surprised myself at the depth of this review.

September 1, 2026
Rated 5 out of 5 stars

Great service tech

The service tech that came out (Ryan) was professional, experienced and super quick. He made the experience really great. He explained the system and the app. Thank you slomins for sending him out.

August 29, 2026
Rated 5 out of 5 stars

Fixing the system

The technician Rick was very helpful and knowledgeable in explaining to me what was wrong with my system. After he replaced the needed parts he explained how to fix the system if the problem happens again.

August 27, 2026
Rated 3 out of 5 stars

We needed 6 alarms and only received 5

We needed 6 alarms and only received 5. We have always used a fob and we were told it would be replaced we would have to buy it. I called to schedule another install for 6th alarm and have not been able to contacted. Been a customer for a long time and just signed 5 year. Contract not hapy

August 28, 2026
Rated 1 out of 5 stars

Horrible company

Horrible company. Doorbell camera wasn’t working for six months before they replaced it with a dollhouse doorbell. It’s a doorbell that you plug in the wall and the sound comes from that plug in. Can’t hear it in most parts of the house. Unbelievable!

August 27, 2026
Rated 5 out of 5 stars

He actually showed interest in his…

He actually showed interest in his work. We’ve had xfinity here recently . After the third visit we actually got a tech that cared enough to address the underlying issue of our poor internet performance.
Speaking of the Slomin tech, he was very interested in my opinion and offered great problem solving input.

August 27, 2026

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