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Depuis 2013, Cellublue accompagne des millions de femmes dans leur routine beauté avec des solutions accessibles, naturelles et efficaces. Nos produits iconiques – comme la ventouse anti-cellulite – sont conçus pour vous aider à reprendre le pouvoir sur votre corps, à domicile, sans pression ni complexes. Découvrez des gammes ciblées pour lutter contre la cellulite, les vergetures ou encore sculpter votre silhouette, ainsi qu’une sélection de soins cosmétiques enrichis en actifs naturels. Plus qu’une marque, Cellublue est une communauté engagée, qui partage conseils, résultats et motivation au quotidien.
3.3
2K reviews
No recent history of asking for reviews
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Replied to 89% of negative reviews
Typically replies within 1 week
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I got a wireless massager 3 weeks ago just 2 days before my hollidays. Used only a few times and i am very dissapointed about the battery life. This device works only for 15-20 minutes and after then need to be fully recharded again. Very annoying. Wouldn't recommend it to be honest.
Reply from Cellublue
Could you contact us to fix this problem please ?
I cancelled my order and the parcel has already been returned. The tracking information confirms that it was delivered and is now in the company’s possession.
Despite this, I have not received a refund to my original payment method. Instead, CelluBlue offered me store credit, which I did not accept. I contacted customer service again and clearly requested a monetary refund, but I have still not received a response.
I am disappointed with how this return has been handled. Once the cancelled order has been returned and received by the company, the customer should not have to repeatedly ask for their money back.
I will update this review if the company resolves the matter and issues the refund.
Update: I received the refund to my original payment method. I appreciate that the matter has finally been resolved, although the process required repeated contact and more effort than I would have expected.
Reply from Cellublue
Hi, We just had refund you. Thank you
This company has incredibly poor delivery service within EU as well as very bad customer service. I ordered the slimming expert pack with the massaging device and paid €112. They ship their products using postał service and it takes up to 2 weekes at best. I knew this from previous purchases, however still decided to give them another chance. My experiance however this time is far worse. I placed my order 27 Jun. I contacted their customer service after nearly a month of no movement of the package and asked for explanation and full refund at that point. They responded the next day, surprisingly after the package just arrived in the destonation country, Ireland. They admitted the delivery should not take that long and advised they contacted their courier to investigate. The following day, local post service delivered the package, however it was missing the main massager device. There was a Deutche Post letter attached in the package that since the product contained prohibited lithium battery, considered dangerous goods inside EU, the device was ceased and disposed off. I have since contacted Cellublu customer service multiple times, sent them Pictures of the ceasure letter, tried their Social media contact as well, but there has been no response, no refund either. It is appauling treatmentand and I consider taking legal action at this point.
Reply from Cellublue
We are very sorry to hear that your package arrived incomplete after such a long wait.
We will issue a full refund for the missing massager immediately. What happened is completely unacceptable, and we sincerely apologize for the inconvenience and disappointment caused.
Our products can be shipped throughout Europe without any known regulatory issues, and we have never encountered a situation like this before. We are therefore contacting our carrier to investigate why the device was removed and reportedly disposed of by customs.
We will keep you informed as soon as we receive further clarification from the carrier.
Please accept our sincere apologies once again.
The quality of the products received was notably unsatisfactory. When I contacted customer service regarding two missing heads and a USB cable, I was informed that an inspection confirmed all items were included in the package. This response is unacceptable, especially considering the significant expense incurred for these products. The overall quality is substandard, and the customer support provided was inadequate. Additionally, two bottles were found to be opened without proper lids. I have not encountered such a situation with any other company. I strongly advise against engaging with this supplier.
Reply from Cellublue
Hello,
We confirm that this massager has been sold with two heads for the past year. In your previous message, you mentioned that a third head was missing, but this third head is not included with the product and is not sold by us.
You can check the product page on our website, where the included accessories are clearly listed and shown.
Therefore, receiving two black caps/heads is correct.
They are a f@cking SCAMMM!!! DONT BUY FROM THIS BRAND!! My product stopped working after the 2nd time of usage, I have been sending emails and videos for Weeks!!! They asked me to send via Wetransfer to an email, then asked me two more times to resend them.Then I was supposed to send to another email, which I did. They after several days, they asked me to send another video to a Whatsapp number!! Never ending story! Now that I have asked for a refund NO ONE REPLIES NO ONE!!! Review them, report their Instagram and put them out of business. SCAMMERS
Reply from Cellublue
Hello Margarida,
We are sincerely sorry to read your review and, more importantly, sorry for the frustrating experience you had with our support team.
After checking your case, we can confirm that you contacted us regarding a device that stopped working after a few uses, and that several videos were requested in order to validate the warranty process. We also acknowledge that the handling of your files was not smooth enough: some links expired, some files could not be accessed, and asking you to resend videos several times created unnecessary back-and-forth. This is not the level of service we want to provide, and we understand your frustration.
That being said, Cellublue is not a scam. Your request was not ignored intentionally, and our team did try to collect the technical evidence required to process the warranty claim. However, we fully agree that the process took too long and should have been handled more clearly.
Your case has now been escalated internally so that a final solution can be provided. As explained by our team, warranty cases are normally handled through technical validation and replacement when the defect is confirmed, but given the history of your case, we will review it with priority and contact you directly.
We are sorry again for the inconvenience and for the repeated requests you received. We remain committed to resolving this properly.
Kind regards,
The Cellublue Team
I would never recommend this company. I placed an order and didn’t even receive a confirmation email, which is already worrying. Since then, I have been trying to contact customer service through Facebook, which seems to be the only available method, and I have received absolutely no response.
This lack of communication is unacceptable. It makes the whole experience feel unreliable and untrustworthy. As a customer, you expect at least basic support, especially after making a payment.
If I don’t hear back soon, I will be reporting this issue. I strongly advise others to think twice before ordering from this company.
Reply from Cellublue
Hello, if you have not received an order confirmation, it is most likely because an incorrect email address was provided, or our messages may have ended up in your spam folder. Please send an email to wsparcie@cellublue.com and we will check what is happening with your order. Best regards, Cellublue Team
Horrible customer service, they wrote the wrong value amount, which caused me to pay almost 70 Euro for the custom when my package was under 150 euro, but they wrote it was 560 euro. When I wrote to them, they didn't even apologize and said that they have no control over it.. well, they do because it is their mistake. Plus the package took much longer than they promised to be delivered. I hardly recommend to boycott this company. You can get better quality products online with much better and caring customers service. I'm disgusted. How careless they are...
Reply from Cellublue
We are sorry to hear that you experienced difficulties with your order. However, without a valid order number or email address, it's impossible for us to identify you in our system and assist you in resolving this issue.
Before leaving a negative review, it would have been preferable to contact us directly so that we could look into the situation together.
Moreover, if there was an error on our part regarding the value of the package, we are curious as to why you accepted to pay the customs fees. In such cases, it is recommended to refuse the package so that we can rectify the mistake.
We kindly ask you to provide any evidence or photos showing the declared amount so that we can analyze this further. To assist you as best as possible, we ask that you contact us through our contact form or provide us with your order number.
We remain at your disposal to resolve this misunderstanding.
Best regards,
Really bad customer service, the product itself is not worth it.
Reply from Cellublue
I'm so sorry for that :( Could you tell us your number of order please ?
Request 3 products and never received, already sent message to support but no answer.
Never received my order still in transit 13 DAY NOW. I have been emailing customer services and no reply now. I have order items for £100 and now no reply. Quick to take your money but not quick to reply to my emails.
Very disappointed and I would never ever order form them again. Please watch out as you might be in the same situation as me.
Reply from Cellublue
Hello Ania,
Could you please contact our customer support : support@cellublue.com to have more information about your order.
Be sure your order is in transit but delivery may have some difficulty, our support will provide you the informations.
The Cellublue team wish you a great day.
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