THRUSTMASTER Reviews 

Very high shipping prices to the UK. Bought Sata cables for £8.99 because I lost old ones and the shipping was £12 ! Shipping was more than my order lol

Take my advice and buy something else. After dropping around $1500 on a wheel, shifter and pedals it just disconnects continually, I've read and tried all the hacks, they don't work for more than a couple of hours. Hot glue guns, zip ties replacement cables... etc. Thrustmaster clearly never done much, if any testing before putting this on the market. T598, TH8A, Raceline Pedals III LC 3-Pedal Set.

Reached out to report an issue with my TM WH Throttle. Although I had diagnosed the issue myself, they confirmed the fault was down to a pcb, asked for confirmation of purchase, to check warranty etc, then advised on price to supply and deliver a replacement pcb, all of this occurred within 7 days.

I have a Thrustmaster Boeing Quadrant that developed a fault. In spite of being out of warranty, Thrustmaster diagnosed the problem and sent me the parts with instructions on how to fit them. All good now. This is impressive service.

Very good service which could have only been improved with the software I was given being available via the Thrustmaster support site.

I feel sorry for the people who bought this crap, I really don't recommend it to anyone, the steering wheel(t248x) broke after a year, at first it was great, then it showed that the computer can't recognize the USB device and finally The steering wheel doesn't turn on even when connected to the power supply, neither to the Xbox nor to the PC. I really regret the money spent on this crap. My parents bought me the whole set with the shifter, only to have nothing work. I do not recommend it, do not buy it, it's a waste of my parents' money.

Bought the T598, and what a mistake! They claim to offer a free replacement cable for the issue that the vast majority of users have with serial number under 2513 however it is not so easy to obtain.
Avoid at all costs and just spend the little bit extra and get the Fanatec.

What an absolute nightmare of a process. They sold me a product that didn't work. it had a 30 day return policy. It looks 2 weeks and about 5 emails to finally get a return authorization and they still charged me. DO NOT BUY ANYTHING from this company.

Bought a T598 wheel and pedals, within months, the wheel has started tearing apart...seriously poor quality, would recommend using a more reputable company, obviously refused any warranty claim as it is being used.

This company's technical support cycles through multiple people who ask the exact same questions and demand the same documents—going through the process up to five times is normal.

Love my T598, but sadly, it did develop a fault. However, customer services went above and beyond, with a detailed conversation via email where everything was tried to resolve the issue at home. When all was exhausted, they quickly suggested a warranty repair, providing a no-cost return label so that I wasn't left out of pocket. Robert, you're a legend!

I had previously been using a standard Xbox One / Series controller that worked fine, but had been getting stick drift, so I was looking for a new one to replace it, ideally one with hall effect sticks to prevent the same issue from happening. I came across this specific Thrustmaster product from a YouTube sponsorship, and it seemed like a genuinely decent product.

After some confusion with the shipping dates and it taking longer than expected to arrive because of that, it finally got here, and required me to try and set it up using their Thrustmapper app, but was a struggle to do so with the device information linking to an outdated version that isn't used anymore. Once I found the new app and got it set up, it worked pretty much perfectly, however after around two weeks of use, the controller started disconnecting randomly.

The disconnections kept on getting more frequent until today where it won't connect at all.
I previously tried to contact support as soon as it started and I realized it likely wouldn't go away, and despite mentioning that I had already tried a different cable, USB slot, wasn't using a USB hub, and had tried a my old controller to see if that had the same issue and didn't, they kept asking me about those things, before finally giving me an alternative, which was to pay to ship it back and potentiality get it fixed. No guarantee, no replacement if they couldn't fix it.

I am now down £90 on a controller that, feature wise compared to other similar ones, probably should have been nearly half of that price.
I has also previously tried to write a review about this experience, but despite providing the right information and proof, Thrustmaster had it removed as "ingenuine."

Thrustmaster has the packages delivered by FedEx, which is a very poor delivery service.

Fantastic customer service from Gabriella and Kassandra. The TM team repaired my t598 base and returned it to me in a very timely manner. It has worked like new since.

I own thrustmaster racing gear for 10 years now, and I've been very satisfied by their products so far, good quality, reliable and excellent performance
I was a owner of a T300 for 8 years that work flawlessly, and now a TGT2, a great wheel that could compete with some DD
In case of problems support is really reactive and keen to find a solution

I love my TM sim racing equipment, I look forward for the future of the brand
Great team, great products, keep on going!

I recently had to contact customer services as I had a problem with my T818 Wheel,Although I have had many TM products over the years I have never needed to contact customer services so I was a bit apprehensive.
I worried needlessly,I put in a ticket in the evening,by the following morning I had a reply,The support I received was faultless,A faulty power supply was suspected,I was promptly supplied with a replacement which resolved the issue.Excellent customer service.

I reached out to Thrustmaster customer service requesting that the recommend an adapter which allows my old steering wheels to function with my new direct drive base. They provided a recommendation on an adapter and a link with which I could order the adapter. When I received the adapter, it did not fit my old steering wheel. Turns out they recommended the wrong the device. I contacted customer service on the phone and they said they would pay return shipping but when I returned the item, they did not reimbursement me for shipment of the original item. It makes no sense to me why they wouldn't refund the shipping cost and refuse to pay it even after I contacted them again. I do not believe I should be paying for their errors. Very frustrating customer service experience.

Products are absolute garbage.
Bought my son a T598 for Christmas, it was faulty when he opened it and had to be replaced with a new one which went faulty last month.
Support sent out a new power supply, which didn’t fix the issue, so now I’m just being ignored and not getting any responses on my ticket.
Just avoid them, the products are flimsy garbage that are not fit for purpose and the support is shocking.

Oh my goodness. If I could write a NEGATIVE review I would. I use the TCA Boeing yoke and Jesus Christ. I’ve had it for about 2 years, and just a year ago I put it away standing up. Grabbed it back about 3 months ago and it had insane, I mean INSANE amount of stick drift. I would not even touch the yoke and it moved FULLY left. It genuinely pisses me off so badly it’s not even funny. Doesn’t work at all I tried it in Microsoft flight simulator multiple times and it just does not cooperate with me. Edit I stopped playing it for a week and now most of the buttons don’t work do not buy from here this place pisses me the off

Poor quality just about everything.
I had ordered myself a HEART controller as I prefer the shape of Xbox controllers, as well as their easy combability with PC games.
After struggling with placing the order due to their website being so slow that it would sign me out while I was waiting for things to process multiple times, I finally got my order placed.
Their communication on how long it would take to ship was very unclear, telling me that it would be here in "5 to 7 business days," which it did not arrive in that time, I sent an email to support asking if something had happened as I had no tracking information whatsoever. It turns out that "5 to 7 days" is actually how long it takes them to prepare the controller and hand it off to the shipping company, which would be fine if they just said that, rather than telling me it would be here in that time and then spamming me with emails about how it's "almost in your hands" and "right there and ready to be played with."

It finally arrives after 12 days, which again the shipping time isn't my biggest issue, and I plug it into my PC, get forced to download an app from the Microsoft store, which the one it linked me to turned out to be the wrong one. After finding the right one, it updated its firmware, and then just worked.
It took some getting used to for the buttons, but generally was a fantastic controller.

Around a week or so later, it started to have rare, short bursts of disconnecting, which has progressed to happening nearly all the time making the device practically unusable.

While trying to contact support, I have run into the same issue of their website being so slow, that while waiting for things to load on their end, I get signed out and have to start again. It took me two hours to even get to the page to create a ticket, which prompted me to upload some information about the device that hasn't even gone through anyway. I've just had to wrestle with the page again, after numerous sign outs and "page not responding" to try and upload those things.

I'll have to see if I can get my problem fixed, but I do not think I'll ever buy a product from here again after talking with a friend about their experience with a different controller of theirs which also broke within a couple of months of somewhat regular use, then after purchasing a replacement, also broke within a similar time frame.
For the prices they charge, the durability really should be matching the quality because it's kind of disgusting that their products seem to break so quickly.

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07/07/2026 update:
Customer support has been useless. They have asked me to resubmit documents and videos twice now despite them already being on the support page, and both support team members have asked me "have you tried turning it off and on again" level of questions even though the description for the problem already lists and mentions everything they ask.