Sermo Reviews 

961
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for their prompt, helpful, and professional approach, ensuring smooth interactions and efficient resolution of issues. Reviewers find the platform easy to use, insightful, and valuable for healthcare professionals, offering opportunities to share expertise and earn income with excellent response times. However, some people were dissatisfied with the survey process, often finding themselves excluded after spending time on screenings. Others mentioned a scarcity of survey opportunities or that surveys filled up too quickly.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with some reviewers expressing satisfaction and finding it... See more

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting quick and professional responses to issues.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast, courteous, and helpful... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sermo is a great way for healthcare professionals to voice their opinions and earn a little money too. Despite it being geared towards medical providers, the Sermo Nursing community is coming soon and... See more

Company replied

Rated 5 out of 5 stars

Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently h... See more

Company replied

Rated 5 out of 5 stars

Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur

Company replied

Rated 5 out of 5 stars

I requested advice on how to activate my Sermo-MC: received an answer after less than a day and the answer solved my problem. Just simple and how things should be handled. And this surprised me - when... See more

Company replied


Company details

  1. Association or Organization
  2. Career Guidance Service
  3. Cashback Provider
  4. Learning Center
  5. Software Company
  6. Web Collaboration Platform

About Sermo

Written by the company

The #1 Medical Community for Healthcare Professionals

Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:

  • Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
  • Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
  • Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
  • Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.

With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.

Sign up for free and start exploring at sermo.com. 💼💡


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

961 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(961)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of time and effort

Waste of time and effort

for almost 2 years I made an account and I am UK based NHS based Senior registrar with full royal college membership and several other qualifications, and I actively tried to complete different tasks. but the total amount of money earned is 0, yes Zero nothing at all. I beleive this website is suitable for specific specialities that is directly related to pharmaceutical companies, but the webiste in misinforming doctors to make them beleive all of them can make money in the website which is a lie whoever said it, on the other hand keeping an account with them will make money for them even if you didn't earn anything because they can make the companies pay because they have such amount of doctors with account in there website so they use our presence in their system to gain money without rewarding the doctors who made them this money which is selfish and Unethical, even if they didn't share out data this still use of data to gain money.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

A quasi-legitimate time scam

Imagine you hire someone for a hour. Then you sack them after 50 minutes and tell them they’re aren’t getting paid for the work they’ve done. This is the quasi-legitimate approach Sermo surveys follow. They offer you a ten minute survey for 10 pounds. You start completing the survey and at the 8 minutes point it suddenly tells you that you’re no longer what they’re looking for and exclude you from the survey. So I have just gifted a pharma company with 8 minutes of my professional time and all my data for free. This has happened three times in the past 2 weeks. It is gross deception and I shall be leaving this website shortly.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

They emailed me a survey worth $118

They emailed me a survey worth $118, which I completed successfully. However, they did not send me the survey reward.
Dear Navanshu Arora,

Based on your medical background and expertise, we would like to invite you to participate in this study on Multiple Myeloma.

Please see research details here:

Topic: Multiple Myeloma

Length of survey: 30 minutes 

Incentive: $118 USD

Project Reference #: 23987

End date: February 17th
Complete the Survey Now:

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Low amount of surveys and low qualify percentage

You barely get sent any surveys, and when you finally get some, you don´t qualify.

Seriously, I´m never eligible for 90% of the low amount of surveys I receive. Might as well not send me any if that´s gonna be the end result most of the time.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Great!
Nice site for networking, reading cool cases and also making extra money through surveys!

November 12, 2025
Unprompted review
Rated 4 out of 5 stars

Help is available!

I had difficulty after cashing in part of my rewards…the balance “disappeared” and my account appeared to have been altered….? Sermo Member Solutions responded promptly and corrected the “errors”. As a now retired physician I’ll continue to access Sermo for case studies, new advances and other pertinent information even though I am no longer eligible for surveys! Perhaps the latter should change since I have a wealth of experience spanning over 55 years since graduating from Medical School with a continued academic standing as an Emeritus Professor at my institution.

October 28, 2025
Rated 5 out of 5 stars

Resolution of query

Quick resolution of query, great service

October 30, 2025
Sermo logo

Reply from Sermo

We’re so happy to hear you had a great experience. Our team works hard to provide fast solutions and great service, so hearing this really makes our day.
We value your contribution to our community.

Rated 5 out of 5 stars

Prompt customer support

Prompt customer support

October 29, 2025
Sermo logo

Reply from Sermo

We're thrilled to hear you had a great experience with our customer support team. We're always here to help!

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