Sassy Saints Reviews 

10,408
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,223 reviews, reviewers had a great experience with this company. Customers genuinely love the beautiful nail designs and find the products remarkably easy to apply and comfortably remove at home. People also note that the nourishing nail serums and daily treatments effectively strengthen damaged nails and significantly improve overall nail health. Many users mention the impressive longevity of the manicures that stay intact for weeks without any visible lifting. Some reviewers were not happy with the online ordering process, mentioning they were automatically enrolled in a monthly subscription service. Consumers explained that the recurring charges could be clearer and that managing or cancelling subscriptions proved quite difficult.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the wonderful results and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the products are... See more

Quality

Users describe ambiguous interactions with quality, as while many reviewers praise the brilliant quality,... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently report confusion regarding... See more

Subscription

Consumers find subscription to be negative, expressing widespread frustration over accidentally signing up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I jumped on the chance to have lovely looking nails without the hassle. Immediatley ordering I realized I’d had made a mistake and tried to cancel to no avail. When I spoke to customer service they... See more

Company replied

Rated 4 out of 5 stars

Their customer service was incredible! Fast responses and helpful information. The website wasn't clear that by ordering it was a subscription. How they ever imagined anyone could need four sheets o... See more

Company replied

Rated 4 out of 5 stars

The person who helped me Lizzie was very helpful but the actual returns process is a total faff involving fiilling out a google form. I didn’t try the product in the end because it did not to get o... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my Sassy Saints nail stickers! 💅 Beautiful designs, so easy to apply, and this was my first time trying them. I’m genuinely impressed with the results – my manicure lasted a full 2... See more

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(10,408)

5,344 reviews in the last 12 months

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Rated 1 out of 5 stars

Automatically subscribed to subscription........


I was automatically enrolled in a subscription without realising it, as this was not made sufficiently clear during the purchase process.
Unlike every other subscription service I use, there was no reminder or pre-dispatch email giving me the opportunity to review, amend or cancel the upcoming order. Instead, the first email I received was confirmation that the item had already been dispatched.
The company clearly knows this is a problem because one of the cancellation options is "I didn't realise I'd signed up to a subscription".
Cancelling was also far more difficult than it needed to be. The process involved multiple screens, repetitive questions, and what felt like deliberate attempts to discourage cancellation. The placement of the "Cancel" and "Continue" buttons frequently changed, making it easy to select the wrong option by mistake.
This is not the level of transparency or customer service consumers should expect. The company's subscription practices deserve closer scrutiny.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

EASY Shopping

tHE WESITE'S PICTURES OF THE PRODUCT WERE VERY CLEAR.
Also, every step was easy to follow.
Checkout was very simple.

Can't wait to receive my produsts.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

This is an amazing product

This is an amazing product. I’ve always had pretty good nails, but, after surgery and just getting older, my nails began to split, crack and got ridges.
After using this for about 3 months my nails are beautiful. I use it every morning and every night. It is so easy! No more splitting, cracking or ridges. And, they grow so quickly that I have to file them because they get too long. Thank you!

November 6, 2026
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars! STAY CLEAR

I would give 0 stars if i could.

Purchased buy two get two free starter kit to try as they have 100 day money back guarantee i though, why not.

Received my parcel and tried my first set, they were horrendous and actually looked and felt like stickers on my nails. lasted 1days.

I reached out to request my return under my 100day money back guarantee and andy further subscriptions cancelled.

They refused and said i had 30day since delivery to return unsured items at my own cost and i would receive a partial refund for two sets. They advised i can be refunded for two sets under the 100day guarantee which is not specified on their website.

I requested the refund for the two sets as by the time i sent them back recorded delivery i would only be due £2/3 extra refund.

They fail to refund the two sets instead they take extra payment of a extra set then on top of that they didn’t action my request and they took another £45 from my account.

I have tried to speak to them but it seems to be a bot as i am going around in circles.

This company seems to be untrustworthy, i will be reporting the to trading standards for the miss advertising.

November 2, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER

Firstly, they will secretly subscribe you. I bought a trail box, and at no point did it plainly notify me that this would turn into a subscription. I see loads of reviews here saying the same. The amount that leaves your account next will be double.

Secondly, I messaged them immediately to cancel the order. They messaged me back 37 minutes after the order had been placed and said that they couldn't cancel it as they work quickly.

Thirdly, the nails are rubbish. They curl up on every side and get stuck on things. For example, your hair gets stuck underneath the nails.

Absolutely woeful.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

I don’t like the automated refill order

I don’t like the automated refill for your product at all !! which is why I cancelled as I was not aware it was a pre fill automated order!

Haven’t used the products from first order as yet and I get the automated refill order four weeks later.

Will trial them and look at giving away my second order for a friend to trial.

October 21, 2026
Unprompted review

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