I used to rave about Saxx underwear; especially when you could still buy the them made with bamboo. A pair would last a couple of years but the last batch I bought has worn out in 8months. When your f... See more
Company replied
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Ordered a pair by accident,got ahold of them right away….they said the order would be canceled got email stating the cancellation! Two days later I get an email saying order was shipped….. Faught with... See more
Company replied
Package was lost in the mail. Attempted to outreach Saxx who sent me to Onward. Basically got bounced around between the two companies with no resolution to my claim. For the price they charge, you'... See more
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After following washing instructions, the underwear shrunk so much that they are no longer wearable (4 or 5 washings). I contacted the company, and their response suggested that I check out their new... See more
Company details
Written by the company
SAXX is a men’s apparel brand specializing in underwear and everyday essentials designed for comfort, fit, and performance.
Contact info
1.7
Bad
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Son got five pairs Christmas 2020
Son got five pairs Christmas 2020. Now october and only one pair that is half decent. I contacted them. They ask for receipt. Pics of tags etc. Explaining they were a gift. Nothing. Obviously made in china with cheap material. Steer clear unless u have money to burn.
October 8, 2021
Unprompted review
Vibe mediocre shocking customer service
Tried the vibe product which was mediocre and the legs continually lifted making them uncomfortable, so decided to test their comfort guarantee. A representative came back to me with a stream of questions. They asked me to pay to send them back from UK to Canada on an insured service at my expense and they would then send a cheque for the amount I paid. Poor to say the least as the courier costs would be more expensive that the garment. Steer clear and go with Separatec, Kula or Step One. At least they honour their guarantee and mean it. Saxx are overrated and display awful customer care. Not as though their under wear is cheap. Money more important than customer satisfaction, comfort not guaranteed!
April 13, 2021
Unprompted review
Service was quick and items came as…
Service was quick and items came as pictured. You can even set up text updates which is nice because you know when to go check your post box without needing to keep checking emails.
April 16, 2018
Unprompted review
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