1 Star. Disappointed with the service. I was left far from my hotel — much further than the 500 meters stated — resulting in stress and inconvenience. Customer support failed to take responsibility,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My family and I, had an amazing trip thanks to Solfaktor. From the customer services before the flight, to the flight, to the transfer and to the hotel. Everything was wonderful. I will continue to bo... See more
Company replied
Thank you Solfaktor, thank you Maja and Grete!! I made a mistake with my booking and in a few hours everything it was solved. Amazing team! Highly recommended!!!! Very good service 👍
Everything was super, the bar guy working perfect
Company details
Written by the company
Hos Solfaktor.no kan du spare mange penger. Vi søker etter billige reiser med fly fra flere av Norges største byer og setter dem sammen med vårt store utvalg av populære hoteller i populære destinasjoner i sydens sol.
Contact info
Fredrik Selmers vei 6, 0663, Oslo, Norway
- +47 23 96 08 73
- info@solfaktor.no
- solfaktor.no
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 Star
1 Star. Disappointed with the service. I was left far from my hotel — much further than the 500 meters stated — resulting in stress and inconvenience. Customer support failed to take responsibility, relying only on the supplier’s claim. Not recommended at all.
March 19, 2026
Unprompted review
Reply from Solfaktor
Hi Yazan.
Sorry to hear that you are not satisfied with our customer service.
We have our procedures, and in your case we have asked you to send us documentation that proves your side of the story, that you were dropped off the bus with a 20 minute walk to the hotel. Unfortunately, we have not received that.
Our supplier has sent over GPS from their bus, which shows where you were dropped off, and according to Google Maps, it is a 7 minute walk from there to the hotel, which is completely within the time we estimate in the booking process.
We can therefore not offer you any compensation for this.
We are very sorry. Kind regards Nina - Solfaktor
Wonderful Holiday experience
My family and I, had an amazing trip thanks to Solfaktor. From the customer services before the flight, to the flight, to the transfer and to the hotel. Everything was wonderful. I will continue to book their packages for my holidays.
August 2, 2025
Unprompted review
Reply from Solfaktor
Dear Mojoyinola.
Thank you very much for your nice feedback, we really appreciate it. Good to hear that you felt well taken care of by our customer service team and our partners both before and during the trip, that is how we hope our guests feel when they book a trip with us.
Have a nice weekend and welcome back on your next trip.
Kind regards
Nina - Team Solfaktor
DO NOT BOOK TRANSFER
To book Hotel with Solfaktor was OK, BUT DO NOT BOOK TRANSFER with them. I landed 02:15 in Antalya. At 06:00 I was in my hotel. The reason? First of all, ok I was last one, but the driver stopped on the way at some kebab place at 03:30 and smoked for 30 min. When we arrived at hotel. Luckaly I had chekced pictures etc. So I told him thats wrong hotel. I showed him correct adress from my mobile and then he start to drive to correct hotel. That didnt felt professional. What if I would just go out and try to get in to this other hotel. Big MINUS for that. Its dangerous.
When it was time to fly back, no one had booked transfer back for me. So I had to call numbers and ask and check and book myself with Goldenseatravel in Turkey. Apparently they are the one which takes care of it when you book Transfer with SOLFAKTOR. My flight dept at 06:00. I saw the other guests for Copenhagen left from hotel at 01:00. Goldenseatravel told me pick up at 02:00. At 02:00 no one showed up. I strated to call same Turkey nr - no answer. I called SOLFAKTOR emergency nr, it doesnt work without some mysterious booking nr. My booking nr didnt worked. You are just listening to robot, so you cant get help from them. Finally at 02:15 driver arrived. Started to pick up people. I look at the clock 03:30 and we are running late. You know what driver does???? He stopps at some kebab place!!!!!!!!! WHY!!!!!!!! 0 points for service. Arrived in airport 04:45. Check in closes at 05:00. "15min to get by security control. Check in luggage. Then pass control." Ofc I would never make it. Airport had to open special window for us who arrived that late. Stressed like idiot, I catched my flight.
So my opinion is DO NOT BOOK transfer. Just do it yourself on the way back.
June 7, 2022
Unprompted review
Highly recommended!
Thank you Solfaktor, thank you Maja and Grete!! I made a mistake with my booking and in a few hours everything it was solved.
Amazing team! Highly recommended!!!! Very good service 👍
May 7, 2019
Unprompted review
Everything was super
Everything was super, the bar guy working perfect
April 28, 2019
Unprompted review
Very happy overall.
February 22, 2019
Unprompted review
Thank you I was satisfied.
February 1, 2019
Unprompted review
Absolutely no any problems
Absolutely no any problems. Everything went smooth.
January 7, 2019
Unprompted review
fly reisen var bra men hotellen var…litten rom
fly reisen var bra men hotellen var liten rom
July 25, 2018
Unprompted review
The hotel was nice the staff to was oh…
The hotel was nice the staff to was oh my good people and the restaurant.it was mmorthan 7 star I love it
June 28, 2018
Unprompted review
Very happy with Solfaktor .....organize…
Very happy with Solfaktor .....organize very good...excellence hotel,flight like always..The rental car can be a bit better.Will back again
April 5, 2018
Unprompted review
Central and near from most tourist spots in Berlin
The hotel is easy to find, very central with friendly stuff. A minute away from M46 bus going to Tauentzienstraße (where the Kadewe shopping mall is) and more famous places in Berlin. The down side is the room we slept were not cleaned good. It was dusty when we came and the next day. It was just clean as eyes can see. I moved the side table to pick up something. There I saw a lot of dust and very dirty.
October 9, 2017
Unprompted review
Larnaca - Cactus hotel
We had a wonderful stay in Larnaca. Cactus hotel was very clean and the staff was great. Very close to the beach and the town. We would definitely go again, especially for that price!
Would also like to recommend Sunny Cycles just down the street, perfect service and its a great way to get to see all of the city in short time.
August 29, 2017
Unprompted review
Hotell Normandy are far away from 4 …
Hotell Normandy are far away from 4 stars . Nevertheless it's situated close to metro, and 1-200 m . to Louvre.
June 16, 2017
Unprompted review
Superb!
We will recommend this hotel to everyone. Close enough to everything. Clean and nice room. You get more than what you paid for. Thumbs up for the hotel workers! ☺️
April 16, 2017
Unprompted review
Nice but noicy
Our stay was nice, but very very noicy!!!!
Our hotel St Olavs hotel is a very nice, clean hotel with nice rooms and is nicely refurbished, BUT it is sooooo noicy -you can hear everyone move everywhere in the hotell all the time, and there is a club there so during weekends you can forget sleeping before 6am.
December 18, 2016
Unprompted review
Melon district
OK hotell/appartements, svært sentral beliggenhet, mikroskopisk toalett og dusj, men ingen problem om man ikke har for store krav.
September 7, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.