Dear Sarah, I have granted you to access to my tax account, but MTRUST has not had success to move my tax information to Sofinco. I have tried many times, over 20 during the day, in the evening, at ni... See more
Company replied
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See what reviewers are saying
Grace à un outil super performant, le process est extremement claire et simple. Merci
Company replied
i don't have any problem with Sofinco but the cost of living has gone up and I think they should leave us get an extra 200 to 500€ extra. I would be happy to pay for longer if this was possible
Company replied
Site facile, En plus il y a des petits smileys. L'ajout des documents est simple et rapide.
Company replied
Company details
About SOFINCO
Written by the company
Sofinco, filiale du Crédit Agricole et marque de Crédit Agricole Personal Finance & Mobility, accompagne les particuliers dans le financement de leurs projets depuis plus de 70 ans.
Prêt personnel, crédit auto, prêt travaux ou solutions de financement : nos experts vous conseillent pour trouver une solution adaptée à votre situation et à vos besoins.
Parce qu'un projet mérite un accompagnement de confiance, nos équipes sont à votre écoute tout au long de votre parcours.
Besoin d'aide ? Nos conseillers sont disponibles par message privé sur nos réseaux sociaux ou par téléphone au 3266 (non surtaxé) du lundi au vendredi de 9h à 18h30.
Prêt personnel, crédit auto, prêt travaux ou solutions de financement : nos experts vous conseillent pour trouver une solution adaptée à votre situation et à vos besoins.
Parce qu'un projet mérite un accompagnement de confiance, nos équipes sont à votre écoute tout au long de votre parcours.
Besoin d'aide ? Nos conseillers sont disponibles par message privé sur nos réseaux sociaux ou par téléphone au 3266 (non surtaxé) du lundi au vendredi de 9h à 18h30.
Contact info
1 Rue Victor Basch, 91300, Massy, France
- 0 974 502 504
- sofinco.fr
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
The lady i spoke with was very good and…
The lady i spoke with was very good and everything want well. I payed the 10.81£ True the lady
September 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very bad customer service today and…
Very bad customer service today and this is unacceptable I hope managers can listen to the phone calls because this man today was out of order and don't deserve to WORK as a customer service team. He was talking over me all the time and when I started talking louder than him he almost insulted me . Unacceptable!! !
I had to call a second time to be able speak to a polite person. It took 5mn to get the information I needed
June 23, 2026
Unprompted review
Reply from SOFINCO
Hello Marie ,
We apologize sincerely. This situation doesn't support our values. In the case you need somme help or have any question, don't hesitate to contact us on our social media.
have a nice day,
Sarah
Reply from SOFINCO
Bonjour Laurent,
Merci pour votre excellent retour.
Bonne journée,
Adrien
Reply from SOFINCO
Bonjour Jean Michel,
Je vous remercie de votre retour positif.
Passez une excellente journée,
Julie
Application simple et intuitive
Application simple et intuitive, simple et rapide
March 2, 2026
Unprompted review
Reply from SOFINCO
Bonjour Dom,
Nous sommes ravis que notre application vous ait semblé simple, rapide et intuitive.
Bonne journée,
Julie
Reply from SOFINCO
Bonjour Antoinette,
Merci pour cette note très positive.
Bonne journée,
Adrien
I think monkeys—or at least some…
I think monkeys—or at least some cats—wrote the code for their website. Imagine this: you order an item and go to their website. The site tells you that your order is being reviewed. You come back the next day, and the moment you log in, it creates a new order.
I went there five times and now I have five orders awaiting validation. I even had to delete my cookies just to make it work.
The funny part is that in the end it did work—but I had to cancel the order. After I canceled it and tried to create a new financing order, I was refused. LOL. Based on what? Who knows. What a mess. Now I have to wait 12 hours just to cancel the order.
Literally no one knows what’s going on over there.
BE VERY CAREFUL!!!! THE SITE IS BUGGY! THEY ALSO ASK TO ACCESS YOUR BANK ACCOUNT! THE MANAGING OF THE COOKIES IS REALLY BAD!!! I'M CHANGING MY BANK ACCOUNT PASSWORD.
I DO NOT RECOMMAND USING IT. YOU LITERALLY HAVE NO CLUE WHAT IS HAPPENING!!
December 30, 2025
Unprompted review
Reply from SOFINCO
Hello Daher,
I am sorry to hear that your experience on our website has caused you so much frustration.
To be completely honest, I am having some difficulty understanding the sequence of technical problems you describe, particularly regarding the multiple creation of your orders. In order to provide you with practical assistance and analyse what may have happened with your account, I strongly encourage you to contact one of our advisors on 3266 (free service + call charges, no surcharge).
Have a good day,
Arthur
Le moment de la signature la suite on…
Le moment de la signature la suite on ne sai pas comment envoyer le document .et aussi au depart pour constituer le dossier et reussir a envoyer les photos de nos document personnel sa marchai pas ...
October 11, 2025
Unprompted review
Reply from SOFINCO
Bonjour,
Je suis navrée de lire que vous avez rencontré des difficultés pour envoyer vos documents et finaliser votre demande.
En suivant les étapes pas à pas, vous ne devriez pas rencontrer de problème. Assurez-vous d'avoir une connexion Internet stable pendant la démarche car une mauvaise connexion peut bloquer l'envoi des documents.
Sachez qu'en cas de besoin, nos conseillers restent disponibles pour vous guider. N'hésitez pas à les contacter par téléphone au 3266 (non surtaxé).
Je vous souhaite une bonne journée,
Sarah
The service was delivered professionally
October 14, 2025
Unprompted review
Reply from SOFINCO
Bonjour Emmanuel,
Nous sommes ravis que vous ayez apprécié le professionnalisme de notre service.
Nous restons disponibles en cas de besoin.
Excellente journée,
Adrien
Problems between tax authorities/MTRUST -Sofinco
Dear Sarah, I have granted you to access to my tax account, but MTRUST has not had success to move my tax information to Sofinco. I have tried many times, over 20 during the day, in the evening, at night and early in the morning, result no succes. There is now some problem between tax authorities and MTRUST. What should I do, I can send by email the information
October 2, 2025
Unprompted review
Reply from SOFINCO
Hello,
I am sorry to hear about your experience. If you wish to apply online, you will need to grant us access to your tax account so that we can review your situation. If you wish to apply by mail, the only solution is to contact our advisors. Finally, please note that we are also available via private message on our social media accounts to assist you.
Have a nice day,
Sarah
Trusted service and User friendly
Trusted service and User friendly, step by step confirmation along journey offerings
September 17, 2025
Unprompted review
Reply from SOFINCO
Hello,
We are delighted that you found the route reliable and user-friendly and that the step-by-step confirmations were helpful.
If you have any questions, our advisors are available to assist you.
Have a nice day,
Julie
Reply from SOFINCO
Bonjour Elian,
Merci pour cette excellente note.
Bonne journée,
Adrien
Reply from SOFINCO
Bonjour,
Merci pour votre retour ! Nous sommes ravis que notre service vous ait satisfait.
Passez une bonne journée,
Julie
un effort de concentration et de…
un effort de concentration et de précision,
une démarche simple
des documents demandés a minima,
March 9, 2025
Unprompted review
Reply from SOFINCO
Bonjour Lucullus,
Merci pour votre retour ! Nous sommes ravis que la démarche vous ait semblé simple et claire.
Passez une bonne fin de journée,
Arthur
Reply from SOFINCO
Bonjour,
Merci pour votre excellent retour.
Passez une bonne journée,
Julie
Absolutely awful
Absolutely awful. Have been paying for our car every month for nearly 3 years-we changed our bank account 7 months ago and everything was fine until last month when apparently they tried to take payment from our old account for some bizarre reason? Anyway this was eventually sorted and I needed to pay manually which was fine this went through straight away but ever since I have received threatening messages saying we havent paid and that they are going to take the car from us (I have sent many emails to different addresses with the payment justification etc) and every time i try to call I wait so long and then hang up
July 28, 2025
Unprompted review
Reply from SOFINCO
Hello Helen,
We're sorry to hear about your situation.
When you change your bank account, it is essential that you inform us so that we can update your details and avoid any direct debit incidents. Without this information, if the monthly instalments are not paid in full, your case may be referred to our debt collection department.
Please contact one of our advisers as soon as possible on 3266 (toll-free, Monday to Friday, 9am to 6.30pm) to discuss your case. You can also send us a private message on our social networks so that we can help you.
Have a good day,
Sarah
Reply from SOFINCO
Bonjour Majid,
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.
Pourriez-vous nous préciser par message privé sur nos réseaux sociaux les points qui ont posé problème afin que nous puissions mieux comprendre votre ressenti s’il vous plaît ?
Bonne journée,
Sarah
Sofinco has a bad customer service.
Sofinco has a bad customer service.
I got such a bad experience today with them.
April 14, 2025
Unprompted review
Reply from SOFINCO
Hello Alexandra,
I'm really sorry to read about your bad experience.
Can you contact me via private message on our social networks (Facebook, Twitter/X or Instagram) to tell me more about this and so that I can trace a complaint to our consumer service please?
Adrien
Reply from SOFINCO
Bonjour Jules,
Je vous remercie de votre retour positif.
Passez une excellente journée,
Sarah
Efficace, fiable et facile !
Efficace, fiable et facile, je recommande à 100%
December 19, 2024
Unprompted review
Reply from SOFINCO
Bonjour Bemi,
Un grand merci pour votre recommandation et pour votre confiance. Nous sommes ravis de savoir que vous trouvez nos services efficaces, fiables et faciles à utiliser.
Excellente journée,
Sarah
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