Snoozuofficial Reviews 

Completely misleading advertising. I thought it was coming from Brisbane to Sydney so I would have plenty of time for it to arrive. It actually came from China and took 6 weeks and arrived after I had left for overseas. I emailed them 3 times and got NO reply and I don't think I will get a reply if I ask for a refund. I would not have bought it if they hadn't guaranteed a refund. Now trying to get my money back via my credit card company.

I returned un open still no refund they are dodge

I wish I read the reviews before persevering with this pillow. It's hard and uncomfortable and I wake with a stiff, sore and tight neck and headaches worse than before I went to sleep! I kept going back to it thinking it would improve. Never again.

The pillow is really uncomfortable and has caused bad neck pain for me it is to flat I am disappointed at that price. I tried for two months.

Do not buy this pillow.
If it's not right for you they will not give you the refund they advertise.
Their marketing is completely misleading.
I requested my refund and after two emails I'm being ignored.

Consumer NZ has publicly stated:

"We believe offering a 60-day 'risk free' money back guarantee but claiming, in the fine print, that it only applies to unused products in their original packaging is misleading and likely to breach the Fair Trading Act."

Apart from the fact it isn’t from New Zealand like it said, I bought the product, it turned up 12 days after purchase, and it’s exactly what it says it was.
It doesn’t smell, it is a great shape, and I have no issues with what I received.
People always want something cheap but expect it to be made in New Zealand. You would expect to pay $500 or more for something made by and in New Zealand.

Hi. Can anybody pipe up and blow the whistle on this merchant.???
I stupidly purchased a pillow through this company on Afterpay, thinking I had a safety net at least through a reputable pay method, turns out like all of you are saying Snoozu are a bogus/fraudulent merchant who do nothing but false advertising. My pillow smelt chemically and horrible and is poorly made and not even from NZ kike they advertise! The 60 day refund policy is a joke and they will block any followup emails from you if you dispute any of their decisions. I've had to contact the bank and Afterpay who say they can't help, Afterpay especially annoying because they won't even try to contact the merchant on the bogus phone numbers and emails and addresses they have displayed on their page. Tell me to take it up with the merchant. !!!! I'm a little bit wild and wonder if ANYONE has successfully got a 60day refund back from them? THIS IS A DODGY SCAM. For the record I also wish I read the reviews on trust pilot first. And AFTERPAY should NOT be supporting a bogus merchant. This whole saga shouldn't be taking up any of our time! Please if you each could report this matter so people stop falling into the trap in the future, by going to Netsafe and lodging your concerns.

Gave me a really sore neck.. advertising says 60 day money back guarantee… but they refused. RIP OFF!!!!

I wish had read these reviews prior to purchase. It did take a long time to arrive and totally misleading saying its a NZ company. At face value, it looks better than expected however when trying it, it seems one side is higher than than the other. I bought another pillow from a NZ company and love it. Will keep this one and find a use for it. Not happy about wasting money but lesson learned for me to do due diligence in future before purchasing online.

So Dissapointing when you don't say shipped from China. If I knew that, I would have never placed the order. I could have done it myself. Absolutely misleading, I will never order from you again.

Don't tell me 5 -14 days because that is absolute rubbish if you are based in NZ. 100% kiwi owned.

This will never be here in time for Christmas.

Your reference will state exactly how useless and misleading you are.

DO NOT BUY FROM THIS COMPANY! Initial email correspondence stated priority 3-7 day shipping. Then once shipped changed to 8-10 days!! I now do not have my order in time for my holiday. Four emails to this company… CRICKETS!! They do not even respond!! DO NOT WASTE YOUR TIME AND MONEY! Deceitful! DO NOT ORDER!!

To say I am very frustrated is an understatement. You clearly need to change your money back guarantee on the web site.
It states "At Snoozu, we're dedicated to your satisfaction" " Your happiness is our priority" clearly not.

I don't know how you can expect someone to know if the pillow will work for them without even using it.

Wish I read these reviews first. Totally got scammed. Thought I was being good by buying from a "proudly nz owned " company. But no! Shipped directly from China. Same as my temp order! Chemical smelling. Not good memory foam. Not comfortable at all. Their phone number is disconnected. Won't reply back to messages. Definitely not gonna get the "guaranteed" refund 😔

Omg what a terrible company I was so desperate for a decent pillow I never looked into this site and I could have save myself a tonne of trouble. So the big issue is they claim to be "risk-free try our product" but the moment you open it and use you YOU VOID THEIR RETURN POLICY! SO ITS FULL RISK!

BUYER BEWARE!!!!!
I purchased a Snoozu pillow in the hope it would give me a good nights sleep as I have had an operation on my neck and had plates inserted.
Tried it 2 nights and woke with a stiff neck and a migraine both mornings. Ad said I have 60 days to return it for a refund.
I tried to return it for a refund. Well that is where the problem began. I emailed them asking for a an address to send the pillow and the refund process.
I received an email back asking for a photo of the pillow so they could check to see if it was in good condition. This I did, Then I received another email asking for a short video of the pillow. Which I also did. They came back and told me that the pillow looked in excellent condition and they could not find any faults or problems with the pillow so - I could not get a refund because the pillow was not faulty or defective and also because I purchased it 'on sale' (half price $79) I was not entitled to a refund. They said to read the refund policy - which I did. They sent me a link to open it but unfortunately I could not open it. After many frustrating hours and different programs, I opened it. It did not say anything about sending a photo or a video. Very very disappointed. Oh and they said that it needed to be in the original packaging, unopened - ha - it was rolled up and put in a plastic bag and vacuumed sealed with an outer plastic bag all taped up. How can you try it if you can't open it?????? Grrrrrr!!!!!!!
I am going to the Commerce Commission over this as it is definitely false advertising.

This company is terrible. Apparently you can’t get a refund if you take it out of the packaging. How else are you supposed to look at it? Oh and if it’s on sale you can’t get a refund either. Stupid conditions beware!!!!

My mistake was not to check the reviews here before purchasing.

As stated in the other reviews, their 60-day return policy is a total scam.

"To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging."

Don't be conned by their "Try Snoozu Risk-Free For 60 Days". It's fake.

Scam, they don't honor their guarantee, nor are their pillows good quality - do not buy, not based in NZ either! Very misleading

I am expressing my extreme disappointment with the handling of my order and the persistent issues I've faced. Despite multiple attempts to resolve the problem with my Snoozu pillows, the issue remains unresolved, and the replacement process has been unsatisfactory.
Given the poor quality of the products and the lack of resolution, and a sense of false hope of keeping the pretentious resolution of the replacement that never did happened to not really attend to a request for return and refund.

False advertisement; scam. As others have stated, they don’t have a 60 day return guarantee; if you try to use this policy, they’ll point to the fine print which makes impossible to return the product. The pillow is to small for bigger people (suited my wife but not me); impossible to use it throughout the night.