Snugly Reviews 

The dresses were awful when they arrived. I emailed Support asking for a full refund and I would return the dresses. They started back with. I would have to ship the dresses to China at my cost and then they would issue a refund. They also offered me 50% off another product. I pointed out that it does not say anything about having to pay for shipping to China on their website. It just says free refunds. I also pointed out that I would spread that information on social media. I received a full refund. I didn’t have to ship the dresses back so those are just some things you can do to ensure they give you a refund. I will never buy anything from this company again.

This is the second time I have purchased from Snugly. The first time I bought two weighted animals for two of my children at the very beginning of December. They were shown to arrive before Christmas but did not arrive until February. Every time I reached out to customer service, I was told that they were on their way and should arrive shortly. Needless to say, I thought I had gotten scammed and was never going to see the product. The two animals did finally arrive in February and my children LOVED them. Another daughter of mine was sad that I did not order one for her and requested one for her birthday. I decided to purchase through Snugly again since my kids really loved the animals and I gave myself three months for delivery. I ended up receiving the animal within two weeks. I was shocked...until I opened the package. The animal they sent was not the same quality as the previous animals. It was much smaller and the fabric was dirty. I was so disappointed. There was no way I was giving this as a gift. I reached out to customer service, and they were actually really great. It did take a few emails, but they agreed to send me a new weighted animal free of charge. I just received the new animal yesterday and it is the same quality as the prior animals I had ordered. They fixed their mistake and I really appreciated that. The only reason I gave them a 4 instead of a 5 is because I had to deal with the issue of getting a replacement.

The worst company I have ever dealt with. Tried to cancel my order and was lied to constantly saying it had already gone when it was still in the warehouse. They say delivery in 3-5 days when it takes weeks. All they want is to get your money any which way they can. They don’t care about customer service at all.

I purchased snugly with the promise it would arrive by Christmas. It arrived in March.
They don’t do refunds no matter what they state.

If I could give less, I would. I ordered in November, did not arrive, chased and chased and was told as far as they are concerned it has arrived. It hasn't, now said the only way they can refund me is if I return the parcel that I have not received. PLEASE DO NOT ORDER FROM THIS COMPANY

I have so far brought 2 weighted pandas from this company
Yes delivery takes a long time but it's so worth it. First time it took 6 weeks and second 3.5 weeks.
Communication is excellent
Product are perfect
I would buy again

I would give minus if I could. Ordered in November and still not received anything. They provided me with a Chinese delivery document and said it has been delivered. Not to me!! Avoid avoid avoid

AVOID, AVOID, AVOID! They will take your money, not fulfill your order, and take days to respond to your requests for an update only to give the same generic "will get back to you soon" ... then they never do until you chase again. I wish I'd seen these reviews before ordering, luckily my credit card company refunded me.

Wish I read this before purchasing. As other reviewers note, the description on the site talks about evenly distributed weight, which made me think this would be like a weighted cushion on your lap. But the beads are only in the hands, which doesn’t really have much effect. So it’s basically a very expensive soft toy.

Would have given it zero stars if I could. The only e-mail you can contact seems to be an AI mail. I've cancelled my order awhile ago after a big delay and still haven't got a refund. They keep telling you that it will be handles ASAP, but nothing changes. This site is a huge scam. Please don't order here!

Please read prior reviews and believe them!!

If l I could give a zero rating I would! I wish I’d read the reviews before ordering as my experience mimics many.

I ordered a Koala Snugky as a birthday present for my niece. Over a week later and the item wasn’t delivered. Now over three weeks and still not delivered! “Apparently” the company can’t issue a refund now as the item is conveniently “out for delivery”’. Will keep you updated on what we the item actually arrives at all.

TOTAL SCAM COMPANY AVOID. Initially email replies make it sound like this company are on it and really thorough. However these are automated..as soon as you complain (due to lack of delivery ) the company goes dead quiet with no response. I reported them to my Bank ..so will see what happens next ... a
couple of months later a parcel arrives for daughter...from CHINA..not the UK as it appears on the website.inside in a sealed bag was what only can be described as a panda that looked like a steam roller had flattened it and then put through a mangle. Upon opening it was just the husk of the panda
pattern.a bit of faux fur fabric ...no stuffing at all...for nearly £40!. Took a photo and happy to share this with anyone.

DO NOT USE THIS COMPANY, Ordered a panda from them at the start of February for my grandson who has ADHD and Autism. His birthday was on the 22nd February so I thought ordering this three weeks before would be sufficient time for delivery, especially as they quote on their website delivery between 5-6 days, a day or two after I completed my order I receved an e-mail to inform me that my order had been dispatched and would be with me in about 10 days, that came and went with still no delivery, by now it was a week before my gransons birthday, every few days I would receive e-mails telling me how good these items were and how my packaged had been delayed again. Customer support is non existent and pointless, I finally received my package over a month after I ordered the item which was 2 weeks after my grandsons birthday, which caused upset as I had no present for him on the day. They clearly order these items from China as and when they receive an order from a customer (so do not quote on their website that delivery is between 5-6 days). On top of that the quality of the item is not that good.

If I could give Zero I would!
Took forever to arrive, meaning it wasn’t here on Christmas Day despite me ordering it early November.
When it did arrive - it had a hole in it and the mouth is wonky. Had to sew it up twice so far.
Worst of all - their customer support team seem to be MIA! 6 emails later and nothing. No money back. No apology. No resolution or acknowledgment. Scam of a company! Fuming!

Unlike other reviews about Snugly, I received my weighted Sloth purchase today5/3/26. Purchase was made on 28/1/26. I was very lucky, I think, that I received it at all.
So why only 1 star?
Firstly, the sloth is very cute🦥.
I thought it would have felt heavier though.Posted from China, packaging was disappointing and tracking was a shocker. I sent dozens of messages to Snugly. Customer service was reasonable with all my messages getting a reply but giving limited positive information except for Snugly being a legitimate company and they weren’t running any scams.
The cost for my sloth was $89 plus my bank charged an international transaction fee. Not a cheap purchase.
I think it’s criminal for people to prey on customers who want these weighted animals for themselves/family or friends who have anxiety problems. The stress I went through to get my purchase doesn’t make me want to give more than 1 star.
I’m hoping that mine doesn’t split at the seams. I won’t be chasing Snugly if it does.
‘Fool me once, shame on you. Fool me twice, shame on me.’
Please just listen to reviews

Avoid snuglys at all cost, 6 weeks later still no delivery of the bears I have ordered. After several emails and getting no joy from snuglys apart from being mugged off. I got PayPal involved and got a full refund of my money. I made a big mistake and didn't read the bad reviews before ordering, please dont make the same mistake I made and ordered from snuglys.

As with many others, the pace of delivery is really slow and the supposed tracking and ‘find my order’ links provided in the despatch email don’t work.

Although the fake fur is extremely soft and has great hand feel, the most disappointing thing about it is that only the very ends of the long front legs are weighted. So, while it’ll dangle ok if you’re standing upright, once you’re reclined or lying down there really isn’t any weight benefit at all. The misleading description in the online product page says that the product works because ‘weight is evenly distributed’. That’s a huge stretch, when the only weight involved is a tiny amount in 2 extremities. It seems well made and feels nice but ultimately fails as a weighted item because it’s not actually weighted.

Ordered red panda in October came in couple of weeks great. Ordered another just before Christmas took 6 weeks and it was not a snugly! Terrible packaging, smaller and has Chinese labels not Snugly labels.
Dont waste your time contacting them all you get are ai replies, they never get back to you. Terrible company.

I would not recommend buying from this company. My son waited 6 weeks for his weighted toy. Then it came with a hole in it. I tried to get clarity in delivery times but they were never specific. They told me I had to pay for the return of the faulty goods to china! This is a terrible service and poor quality toys. Do not by from them.

2 items were ordered on 15th December. Still not received... avoid, avoid, avoid.
Customer service seemed good at first, but I believe it is now a scam.
Edit: After posting this review, the item arrived the next day. The item itself is good enough. I would not buy from this site again.