SM Retro Reviews 

311
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, most reviewers were unhappy with their experience overall. Customers experienced major delivery delays, waiting months for orders that frequently never arrived at all, while facing total silence from support teams. People also mentioned struggling to get refunds and receiving unhelpful automated responses or incorrect tracking details when chasing updates. Some people were satisfied with the products once they finally arrived after the long wait. Reviewers noted that the retro shirts featured great vintage details, accurate colors, and nice materials that felt authentic. Consumers additionally pointed out that the packaging was well done and the overall quality exceeded expectations when things went right.

What people talk about most

Product

Consumers find product quality to be ambiguous, with opinions sharply divided. Many reviewers praise the... See more

Order

Users describe negative interactions with order processes, noting that months pass without receiving items or... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting that orders take months to... See more

Response time

Customers consistently note negative experiences with response time, highlighting that numerous emails go... See more

Refund

People report negative experiences with refund requests, expressing deep frustration over delayed responses... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shirt did take a while to get here and it missed my grandsons birthday. When it did, the embroidery and the material was very good, the problem was that the sponsor letters peeled off on the first... See more

Rated 1 out of 5 stars

Turns out a THAILAND based company! Ordered end November, now early February and not received and no reply to emails. Sadly I have given up hope it will arrive and wojld suggest to treat with caution... See more

Rated 1 out of 5 stars

Happy Birthday to me! One whole year since ordering and still no shirt! Randomly about a month ago I got yet another email explaining there had been issues but everything is now sorted and heres a tr... See more

Rated 1 out of 5 stars

Very similar experience to others. Ordered shirt 31st July 2025 and since then a host of excuses as to why not received (most around customs and the Thai postal service). Haven't refunded despite requ... See more


Company details

Written by the company

https://smretro.com/reviews/


Contact info

2.3

Poor

TrustScore 2.5 out of 5

311 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(311)

180 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam site

I placed an order on 2nd July. Its now been a full 45 working days and ive still not received the shirt. The tracking number doesn't exist and no one replies to emails or messages. Complete scam site. Please stay away. Ill be contacting my bank first thing Monday to initiate a charge back

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with the shirt

Really impressed with the shirt. It's something a little different and that's exactly what I was looking for. The material feels comfortable, the design looks great and the ordering process was easy to follow. The updates along the way were also helpful.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant shirt with that proper…

Brilliant shirt with that proper old-school look. The fit works really well for this style and the quality feels solid. I had a question after ordering and customer service replied quickly with a useful answer. The tracking information was also easy to follow.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I've wanted an England 1986 shirt for a…

I've wanted an England 1986 shirt for a long time and I'm glad I finally picked one up. The colours look great and the fit has a nice vintage feel to it. Delivery was well organised and the updates made it easy to keep track of the order.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely not to be trusted.

This company is defnitely not to be trusted - proper scammers who just take your money. 6 months after order and no receipt I put a review on this site and they contacted me saying they'd sort it if I took the review down. I took it down, they didn't respond to any of my chasing emails and it's now been well over a year. AVOID - do not GIVE them your money. I'd give them zero stars if I had the option. CROOKS.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an Ireland football shirt…

I ordered an Ireland football shirt from SM Retro on 11 June 2026, it is now 25 August 2026, and no sign of any shirt. No response to my numerous emails or their Website contact form. The tracking number shows “No Data Found”. Dodgy company, do not use. I’ve had to raise a dispute with my bank to get the money back. Rogue thieves, is a compliment!!!

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Can’t do zero

Can’t do zero! Haven’t received my shirt, it’s not available any longer on the site. Repeatedly emails have failed to be answered. I imagine they’ve set their grift up by now in another name. Don’t buy.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

No Shirt over a year!!!

Money gone, got a confirmation email after waiting over a year, saying order completed, order hasn't been completed at all No shirt No refund, avoid!!!Absolute scammers Be warned!! Through the whole process kept sending tracking that never actually worked, they're very good a conning you!! AVOID 100%

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam, item never received

I paid for a football shirt at the start of June. Item never received and despite several attempts to contact never received a response either. Will be in contact with my bank for a refund. Avoid!

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, Avoid, Avoid

Avoid, Avoid, Avoid. I did not read reviews until after I ordered. I have no goods and as yet no refund.

They ignore all communiocation.

The tracking code, it links to a website that asks you to input your credit card to get updates.

Personal choice if you use, but you won't receive any goods.

Will happily update the review if they prove me wrong but after 3 months waiting and ignoring all communication I want to warn all other potential buyers.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Really Bad

I ordered a shirt back in May 2026, its now August 2026 and it has still not arrived. The tracking number i was given shows nothing and despite numerous emails to SM Retro no replies or explanation. They are a bunch a scammers!

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Placed my order more than 3 weeks ago…

Placed my order more than 3 weeks ago now. Other than order confirmation emails I've heard nothing. Have written twice to request updates and have heard nothing. Have now written requesting that I get an update today or I will raise a dispute with visa and get a refund. Very disappointing.

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

They have taken my money and I have…

They have taken my money and I have received nothing, got a confirmation to say I had an order number but have not heard anything since. Ordered March 26 and now in August 26 and not a peep. I have emailed with no reply and now my account says no orders pending. Such a shame as the kits look great, but avoid avoid avoid!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

beautiful shirt.

it took about 7 weeks to arrive, but then they admit that, plus they keep you informed via email. the shirt itself it absolutely beautiful. better than any score draw. very, very happy with my, ultra rare, '78 Keegan England shirt.

July 28, 2026
Unprompted review

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