S'more'a'licious Reviews 

227
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as delicious and high quality, with many highlighting the rich flavors and satisfying textures of the chocolate and marshmallows. The delivery service is frequently commended for being quick and efficient, with items arriving well-packaged. Consumers appreciate the wide variety of products and the overall positive experience with their orders, often planning to reorder or recommend to others. However, some people were dissatisfied with the customer service, citing problems with incorrect or missing items that were not always resolved satisfactorily. Others mentioned receiving unfriendly or slow responses when trying to resolve order discrepancies. A few customers also noted that issues with damaged products during transit were not adequately addressed, leading to disappointment.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing the products as mouthwatering,... See more

Quality

Customers consistently note positive experiences with quality, praising the products as mouthwatering,... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and eagerness to... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy delivery and quick... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing high delight and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chocolate is gorgeous and makes a lovely little gift for friends and family. The reason for my score being marked down is due to an error on my order which I was told would be corrected but unf... See more

Company replied

Rated 5 out of 5 stars

If I could give this company a 10 star review I would.....I can not put into words how mouthwatering delicious these products are...my favorite so far is the Turkish Delight Marshmallow Fluff followed... See more

Rated 5 out of 5 stars

Super quick delivery and do well packaged . I purchased while on a Tik Tok live so had a bit of help choosing my first order . The cinnamon sugar marshmallows look incredible, so I’m placing another o... See more

Company replied

Rated 5 out of 5 stars

First order & definitely won't be the last, I ordered the mystery mallow & got the chocolate & marshmallow bar the chocolate is thick & delicious & the mallow WOW. Also ordered the caramel & mallow ba... See more

Company replied


Company details

  1. Candy Store
  2. Chocolate Shop
  3. Confectionery
  4. Confectionery Wholesaler
  5. Gift Shop

Written by the company

S'more'a'licious are the U.K & Ireland's award winning only leading confectionery brand specialising in Handcrafted Gourmet Marshmallow products and Luxurious S'mores Toasting Kits. Bursting with innovative flavours our luxury marshmallow range delivers a gourmet twist on a classic treat. Along with being halal our marshmallows have been awarded a Gold award in the Free From Food Awards. Handcrafted in small batches with the finest ingredients our products contain no artificial colours, flavourings or preservatives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(227)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Pure Mouthwatering Quality in every Delicious bite

If I could give this company a 10 star review I would.....I can not put into words how mouthwatering delicious these products are...my favorite so far is the Turkish Delight Marshmallow Fluff followed neck n neck by the Orange Chocolate Dipped Marshmallows & Cinnamon Sugar Marshmallows.....the flavors are unbelievable and I've never had such melt in the mouth Marshmallow in my life...... HIGHLY HIGHLY RECOMMEND 😋

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

My first order, but not my last!

My first order included the chocolate and mallow bar, the chocolate brownie fluff and the original fluff. OMG. Love it! I’ve had the jarred (American) fluff before but this is way better: lighter, fluffier and less sugary. The chocolate brownie fluff was delicious but too sweet for me. But I will be back for the original fluff and to try some of the other bars. Speedy delivery, too. Great find, great service. Thank you!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Smorealicious = ☆☆☆☆☆

My 2nd order with smorealicious and cannot recommend them enough ♡ . The chocolate is high quality and the selection of combinations they do (and other yummy goodies) are amazing. The caramel and marshmallow fluff bar being my absolute fave! . Much love and credit to team for your hard work , got me now as a returning customer 🤭❤️

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

S’morealicious is a must!

I cannot recommend S’morealicious enough, I have had almost every product going and they never fail to satisfy on taste not to mention the kits that create a fun family experience…my kids love them. The delivery is always fast and great value for money. You really are paying for quality treats that are delicious so don’t hesitate to try.

February 16, 2026
Rated 5 out of 5 stars

Best fluff pots ever!!!

Best fluff pots ever!!!
I purchased the lemon fluff pot as I am a keen lemon desert fan. I have to say it was the best I have ever tried. The lemon goes so well with the fluff. I will definitely be buying again along with a few others delights.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great hand made products

Great hand made products. The quality of the chocolate is super and the different flavours are great. The marshmallows are fluffy and have so many amazing flavours.

April 29, 2026
Unprompted review
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Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

I absolutely love your chocolate bars…

I absolutely love your chocolate bars they are the best I have ever tasted will definitely be ordering again

April 29, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

The best chocolate bar I have ever…

The best chocolate bar I have ever tasted!! Will definitely be ordering more 🤌🏼

April 29, 2026
Unprompted review
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Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

The absolute BEST chocolate and…

The absolute BEST chocolate and marshmallows. The taste and texture of these products are beautiful, I love the big fluffy bar and the lotus biscoff fluff pot best. If you haven’t tried, you absolutely need to!

April 24, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

De-licious

De-licious! I’ve tasted various products from S’morealicious and they are the best marshmallows I’ve ever had. The quality too. The lemon and white choco marshmallows were absolutely divine!! 100% recommend xx

April 28, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

Honestly unbelievable!

Honestly unbelievable!! No other chocolate tastes good to me since trying smorelicious. The caramel is my absolute fave! Arrives quickly and well packaged too 10/10

April 26, 2026
Unprompted review
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Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

Luxury Tasty Treats

Luxury items for gifting and also special treats for all the family to enjoy. We still enjoy the traditional s'mores but now love the marshmallow fluff and the dubai chocolate bars are so addictive too👌 😋 Great to support local handmade products, all packaged individually.

April 26, 2026
Unprompted review
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Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

Exquisite goodies

Exquisite goodies, the most beautifully rich chocolate that actually tastes like chocolate! And the fluff- wow! So creamy and luxurious. There’s a reason I repeatedly buy from Laura, the quality is exceptional and I’m never disappointed.

April 23, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 2 out of 5 stars

I had bought 3 bars to put in a gift…

I had bought 3 bars to put in a gift basket as a friend of mine kept saying how she would love to try them,

Unfortunately 2/3 came broken. I submitted a query on the website about the broken bars and received no response, I then found an email address to contact and yet still no reply.

I waited a while before reviewing In case they had an influx over Easter but I still haven’t received a response.

This meant my only options was to gift the broken bars. Unfortunately they didn’t look great and did look like I had bought the cheaper broken bars which I didn’t.

However my friend assured me they were delicious all the same.

2 star simply for the lack of communication

Have received a response to my review stating they have no record of me contacting, can see they have said this to others too I can show you screenshots and forward emails if you like? - only way I could respond is updating the review

Further edit I have forwarded you the email I sent originally (not to mention I also never got a response to contacting you on your online form) and you have suggested I may have typed in the incorrect address which is absurd given I forwarded it to the exact same email address and you received that one.

I won’t continue this further as you’ve essentially said sometimes food items get damaged in transit and nothing can be done

However given that I’m not the only person saying they have contacted you and you have responded saying you can’t find correspondence or never had correspondence maybe you should look into the systems you use, this can’t be a pure coincidence or all of us banding together with a big April fools saying we are contacting you and we aren’t.

March 22, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

EDIT: We can confirm the only email we have received from you is following your update on this review on 26th April. We have replied to this email and also attached proof of no previous emails being received by you.


We’re sorry to read your comments, however we must clarify that we have no record of receiving any website query or email correspondence from you regarding this matter.

We take genuine customer concerns seriously and aim to respond within our stated timeframes, even during busier periods such as Easter. Had we received your message, we would have been happy to investigate and assist.

All orders are securely packaged for transit, though on rare occasions damage can occur in delivery by the courier which is completely beyond our control. Without prior contact or supporting evidence of any alleged damage, we were unfortunately not given the opportunity to look into this matter.

We are pleased to hear that the bars were enjoyed despite the damage, but we do not accept the characterisation of a lack of communication where no correspondence has been received.

Rated 5 out of 5 stars

Great communication and what we…

Great communication and what we recieved was exactly as it says on the tin !

Great product and easy to pay. Thats what life is all about !

April 14, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

Rated 5 out of 5 stars

Smorelicious is

Smorelicious is, without exaggeration, a 10/10 experience from start to finish. The quality of their products is outstanding, every bite is like a little bit of heaven. The tatse and quality is second to none and they don’t cut corners; the ingredients taste premium, and the attention to detail really shines through.

The taste is what truly sets Smorelicious apart. Whether you’re indulging in a classic treat or trying one of their creative twists, everything is consistently delicious and satisfying. It’s the kind of quality that keeps you coming back again and again.

On top of that, their customer service is exceptional. They’re responsive, friendly, and genuinely care about their customers’ experience. It’s refreshing to see a company that puts this much effort into making people feel valued.

What makes Smorelicious even more special is the community they’ve built. There’s a real sense of connection and positivity around the brand, it’s not just about selling products, it’s about creating an experience people want to be part of.

Overall, Smorelicious delivers on every level: incredible taste, top-tier quality, amazing service, and a strong, welcoming community. Highly recommended.

April 8, 2026
Unprompted review
S'more'a'licious logo

Reply from S'more'a'licious

Thank you so much for your order and for sharing your wonderful feedback, we really appreciate it 💗

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