SmoothSale Reviews 

383
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff for guiding them through every step of the process with genuine care. Many consumers note that team members are always polite, professional, and willing to go the extra mile to achieve successful outcomes. People highlight the exceptional service, clear communication, and proactive approach, which significantly reduces stress during difficult property sales. Reviewers also emphasize that response times are extremely fast, ensuring a seamless, well-managed, and effortless user experience from start to finish. Consumers consistently recommend these professionals for anyone seeking a reliable and straightforward property transaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, honest, and reliable... See more

Customer service

Consumers find customer service to be positive, highlighting attentive support and clear communication... See more

Response time

Reviewers express high satisfaction with the prompt response times and efficient communication. Customers... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been let down by a buyer for our late parents' property, we contacted SmoothSale for a quick sale so that we could move on. Fil and Sophie have been great, keeping us updated along the way and... See more

Rated 5 out of 5 stars

I would give more stars if I could, I have had an amazing experience with this company after finding our dream home and no buyer, contacted SmoothSale spoke with Adam initially who explained every... See more

Rated 5 out of 5 stars

Wanted to say thank you to Adam for being patient, understanding and straightforward when handling my enquiry. We had hit a rough spot with our house sale/purchase as it's a 5-person chain and our buy... See more

Rated 5 out of 5 stars

Excellent outstanding service, care, and attention from start to finish. Ben and the whole team went out of their way to find a seller suitable for me and take me smoothly through the whole process. C... See more


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Auctioneer

About SmoothSale

Written by the company

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

383 reviews

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Replied to 75% of negative reviews

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4.7

All reviews

(383)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

After talking through the figures and…

After talking through the figures and options unfortunately this was not the right route for me due to financial constraints. However, Charles was very professional, helpful, knowledgable and above all not pushy. From our telephone conversation Charles made me feel that he genuinely had my best interests at heart along with giving me genuine advice on how to sell my property. Thankyou Charles

September 5, 2026
Unprompted review
Rated 3 out of 5 stars

I was excited to buy my first home…

I was excited to buy my first home here, and the team was initially great to work with. Sadly, right before exchanging contracts, I was made redundant. I sent a message explaining my situation, but I never received a reply. I only knew they got the message because the property was put back on the market. While I understand they represent the seller, a brief message of acknowledgment or well wishes would have gone a long way. The total lack of communication at the end was very disappointing.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Refreshing and honest approach, detailed advice and no ‘hard sell.’

I spoke to Charles out of curiosity and found his approach particularly refreshing. He explained the business model in detail, and gave me honest advice. Many companies in this area give a ‘hard sell’ and offer false promises; however Charles actually did the opposite and explained why in my position other options were better.

He effectively gave me unbiased financial advice based on his experience, which I found to be very useful.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

would recommend

Very Happy with the overall experience I had with smooth sale. Was very hesitant at first as never used this type of model before. I sent Ollie a lot of questions and emails before using them and he was patient, whilst answering everything in detail. I then was assigned Cam and he showed great communication, whilst giving great advice.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Josh and the team are the best

Josh Perry from smooth sales and all of the guys at the team, Rob, Harvey…etc are the best team and people I have met. Many thanks to Josh for being attentive and listing to my needs for helping out our house sell enquiry. I can’t recommend enough. Wish I know them sooner.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Following previous poor experiences with aggressive sales tactics from other companies I entered into conversations with SmoothSale with high levels of anxiety around my house sale. From the moment I had my initial call with Adam, my concerns were alleviated. Adam was professional and transparent about the whole process and importantly around the timelines of who I could be expected to hear from and when. Following that initial call a combination of Ben, Mackenzie and Jack dealt with the purchase of my house and continued with the high levels of professionalism set by Adam. All three colleagues were knowledgeable and when there was an issue (my doing not theirs), dealt with it in an efficient and kind manner. I would highlight the regular and clear communication as a particular positive to SmoothSale’s service. There were no surprises throughout the entire process.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Transparent, quick and kind - thank you!!

I couldn't recommend SmoothSale enough. I wanted to sell my late uncle’s property quickly and I'd had a nightmare experience before finding the Smooth sale team... so I was worried about it being a stressful process, but they handled it with kindness and professionalism.

I asked for complete transparency upfront and made them aware of all the stress I was dealing with but they were totally open, clear and communicative from start to finish. I really recommend working with them!!

I initially spoke to Ryan who talked me through how everything worked and what I could realistically expect, there was no pressure and he talked me through all my options with a lot of patience. I got 80% of the value which was exactly what I said I needed - with speed being the priority.

Ben and Mackenzie handled the purchase and they were BRILLIANT! Ryan had passed on that it was all quite an emotional time for me so they handled everything with care - nothing felt like too much and most importantly I never felt like I was left wondering what the latest updates were - they kept me in the loop constantly.

A huge thank you to Ryan, Ben and Mackenzie - for making a difficult time so much easier. If you need a sale to go quickly and you need complete honesty - this is the absolute top option.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We had a great consultation with Charles Pryce. A very open and honest exchange that provided guidance and expert knowledge on pricing and process. Trustworthy and very professional. Highly recommended

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

I had cam has my agent

I had cam has my agent. He was really good at communicating information and keeping me updated. He was also very helpful in other aspects of the process and gave good advice.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication with Charles…

Excellent communication with Charles about SmoothSale's buying process. Although we decided not to go ahead due to personal reasons, Charles has extensive knowledge and was reliable and very helpful throughout, thank you!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted today by smoothsales…

I was contacted today by smoothsales Charlie pryce. Although he could not help with my property, he stayed talking to me offering reassurance and valuable advice regarding the property market. I find this very refreshing as he could of just moved to the next call !! Thank you Charlie !!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I needed to sell my property quickly as…

I needed to sell my property quickly as I was moving for work, and I really wanted certainty rather than risking a long chain or the sale falling through.

SmoothSale made the whole process straightforward and gave me the confidence that the sale would actually go ahead. They understood my situation, kept things moving and managed to complete the sale quickly, which took a lot of stress away at an already busy time.

I’m very grateful for their help and would happily recommend them to anyone who needs a quick and reliable property sale.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, honest and reliable from start to finish. Dealt with Jonny in the main who rang when he said he would and his communication was clear throughout.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for an easy experience

Can’t recommend this company enough! I dealt with Rob who made me an offer for the property at just over 80% of the value. Ben handled my purchase, and I was able to complete the sale at the originally agreed price in just under 2 weeks. I’d had a few sales fall through on the market previously, and it was a relief to just finally move on. Thank you!

June 26, 2026
Unprompted review

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