SmartBuyGlasses Reviews 

I love smartbuyglasses.ca! The selection is awesome, prices are amazing and the customer service is excellent! The only place I buy glasses online!

I ordered two different frames in succession, after one wasn’t available only to be told eventually that the second frame wasn’t available either. What surprised me the most was that they continued selling “unavailable” frames on the main website and continued spending time trying to convince the existing customer that in another month they can procure the frames and then, finally, trying to convince the customer to switch to the lower quality product at the same price. If I can no longer trust this company with frames, how can I trust them with prescription?

Great value and easy delivery and fast

I love my glasses has they are different and add a touch of being funky and business at the same time.

The glasses were great. Same as original pair, but I broke the arm hinges so I had to move my old arms over to these. Quick accurate delivery. Thanks

Very very fast shipping! Awesome

Ordered a sunglasses a month ago and never received it and their customer service was very suspicious and didn’t resolve after many attempt. Only after I filed a dispute with my credit card company they finally reached out to me and noted incorrect statements on the emails and asked to provide personal ID and they wouldn’t provide any supporting documentation either which made me even more suspicious about this site. I’m still trying to resolve this for an item I never received. Worst experience ever and I will advice everyone to stay away from this site.

My Dior eyeglasses from SmartBuyGlasses arrived in perfect condition and they even included the original lenses with “Christian Dior” still printed on them, also the Dior case and pouch. What I admire the most is their customer service. I initially sent them an outdated prescription, so they asked me for an updated one. Luckily, I already had an eye appointment scheduled, and when I explained that I’d have to wait two weeks, they were kind enough to reserve the glasses for me until I could send my new prescription.

Their team was so responsive and helpful throughout the whole process. They kept me updated, answered my concerns, and processed my lenses as soon as I sent my updated prescription. I never felt like I was left wondering what was going on.

Really appreciate how accommodating and helpful they were. Love my new glasses, plus their great service, this is a store I’d consider buying from again.

Quick delivery

DON’T BUY FROM THEM(!)

I ordered a pair of Ray-Ban Wayfarer sunglasses from them, and they sent promptly. However, since the sunglasses didn’t suit me, I requested an exchange for another designer brand of sunglasses.

They e-mailed me a return shipping label after I paid the required fee to send the Ray-Ban back. However, the sunglasses I had chosen as a replacement and reserved to order were originally listed at a discounted price of $234 before I requested the exchange. Strangely enough, after my exchange request was approved and I reserved the replacement sunglasses, they added them to my cart as $343, the original price before the discount.

They are totally scam!!! Don’t buy something from them!!!

Quick, easy and an amazing services .

Glasses were perfectly crafted , the prescription was precise .. A+++ service , thanks !!

Had an issue with the measurements and they corrected the issue. I'll buy again.

Rapid service and delivery. I like it. #1

Exceptional service and great quality

Great value for the prescription glasses but a bit sad I can't get mineral glass lenses with my favorite frames from smartbuyglasses. Their lenses are well cut and coatings are of decent quality. Fast shipping to Canada as always.

First of all my prescription hasn’t changed at all in 10 years and I used to order from Smart buy glasses all the time recently ordered two glasses paid over $1000 for both and it took about three weeks to get which is fine because they did say that when I first ordered them, however after wearing the glasses, I was starting to get nauseated and not sharp quality vision from the glasses, I thought maybe it was something with me like I was getting sick or something was off however I did take them to the nearest optometrist and they scanned the glasses and they were way off than the measurements I had sent them with my prescription fast-forward to the return process which itself is just terrible. I was told that I would have to create a return label with my order number and email which I did immediately which took me to a portal where I had to pay for the return labels separately for each pair of glasses fine paid it then a message popped up and said if I do not get my return labels within a 24 hour period to contact Smart buy glasses as there are responsible for the return labels through the portal. It’s been three days and I have not received any return labels aside from constant messaging the customer service and online live chat service. They keep telling me that an upgrade maintenance needs to be done to the system and that’s why it is not producing any labels. Why would it take three days to get two labels that I had already paid money for I have never in my life, experienced this at any other place nor can comprehend why this is such a complicated process for them. Needless to say I’m still waiting for my return labels and I can only imagine what’s gonna happen when I send off the returns for my refund I am anticipating it will probably take about three months to fight for my money back and see something returned to my bank go in person to your local optometrist or or eyeglass place to get your glasses do not deal with these people because it is cheaper because it is such a waste of your time and mental health that a little bit of a discount is not worth it at all. Avoid avoid avoid.