SmartWorkout Reviews 

I’ve been using SmartWorkout equipment regularly for the last three years and I’m extremely happy with it. It’s practical, versatile and has become an essential part of my training routine.
I recently had a small issue with one of the resistance bands, and I couldn’t be happier with the way it was handled. Océane customer service was outstanding from the very beginning: she responded incredibly quickly, was exceptionally kind and attentive, and immediately found a solution.
Problems can occasionally happen with any product, but the way a company responds makes all the difference. Océane’s professionalism and kindness made an already positive experience with SmartWorkout even better.

Highly recommended both for the quality of the equipment and the excellent customer service!

Honest review on the Smartpress and the customer service. Not paid for review. No free product. No biased fitness influencer opinions. An actual user. I'll get right to the point. This is a solid product.

Quality is very good. Stitching appears very well done and the plastic seats for the resistance bands are solid but flexible enough to attach and reattach bands securely. This would be the main point of failure when using the product so it's likely a point the development team have spent the most time on getting right.

The band's appear very solid and should last well. Having them covered will help prevent rips but let's face it - ALL flexible bands will wear out over time. Having them covered will drastically reduce this process though. I wouldn't be surprised if the bands last several years.

Using the product is very straightforward and there's plenty of videos in and outside of the app to guide you.

The downsides. Fairly minor but worth mentioning. When I ordered there was nothing on the website to indicate it was out of stock. That's a little cheeky of the company. I did contact them when my order didn't dispatch and then found out it would be a 2/3 week wait. That was fine with me but I would have loved to have known up front. I was offered 6 months free premium access for the app though which was very nice.

As for the app. Serious work needs done here. A section dedicated to the Smartpress is an essential but not present here. You have to search for the dedicated exercises. The programs area is fine. Just a little overwhelming. Personally - I prefer simplicity in apps. I studied the exercises then built a programme in the Hevy app because I intend to use a combo of this kit and kettlebells. The app isn't a one size fits all setup and it doesn't pretend to be. It may suit others but it's not for me.

Lastly - the delivery package itself. Literally just what I ordered in a bag. That's it. No quick start guide, welcome pack, QR code to scan. Product in a bag. That's it. I mean it's not the end of the world and most of that type of stuff ends up in the bin but a little bit of presentation goes a long way.

I look forward to using it more. Top marks for quality and customer service. Just a couple of minor things to work on.

So there's a story behind why I ended up purchasing this kit. I actually ordered a competitor product to begin with, but the service I received (or lack thereof) and then the lost delivery pushed me to look for an alternative. The SmartWorkout experience has been extremely pleasant, no dramas, and even though a piece of my kit was damaged during transit, SmartWorkout instantly offered to send out a free replacement part (just a couple of hours after opening the box and discovering the damaged part). Their competitors should learn a thing or two from these guys as SmartWorkout's customer service is first class. As for the kit itself...just as expected. Very well built, sturdy piece of equipment. Having the extra weight bands for even greater resistance makes this a top spot contender for at-home workouts. Would highly recommend.

Great product, been using since May and feel a difference. Slight issue with one of the bands recently, contacted the company and within a few hours had arranged a replacement. Excellent customer service, would recommend.

I was so excited to buying SmartWorkout Press & the Elite kit after looking at all options and what to buy. I was very tempted with Gymproluxe but SmartWorkout swung it with more weight and what looked like a better package.
However this excitement turned into frustration. I placed my order on the 31st July and after a week I didn't receive anything not even an email, so i contacted SmartWorkout and got an email back stating they are really sorry but they are currently out of stock and it would be 2 - 3 weeks, 2 weeks have gone and I make contact again only to receive another email stating the same, Sorry but it will be another 2 - 3 weeks However they can send me the Elite kit out and I would just have to wait for the Press. So today 13th August 2026 the Elite kit arrived, so unboxed the kit and gave it a whirl. I tried curling 20kg which was effortless so I added another band 10kg, thus was more like it but after I'd finished my reps I noticed the bar was bent. Now given that this equipment is costly you wouldn't expect this to happen and that the bar would be strong enough to withstand extreme weight.
I've taken photos and shared thus with customer service but as always its a waiting game for how long it takes them to get back to me and if its in English or French.
I've also asked for a full refund given my experience and not receiving said package that was ordered and should have been dispatched between 1 - 2 days not over a month

Ordered on the 20/07/26. Was advised that it was out of stock on the 28/07/26 and would take approximately 2-3 weeks for a new production and the item to be sent. E mailed today and got a reply stating that it will still be 2-3 weeks. (Basically a copy and paste e mail from the 28/07/26)

It is now 13/08/26 and I haven't received my product and don't know when I will. Please refund immediately

Further to this review. Océane has been in touch and has kindly offered to duplicate the order and send it free of charge. This is excellent customer service and has made a negative experience turn into a more positive one. I look forward to receiving this piece of equipment

The product firstly was of good quality and the elite pack has everything you need for a great workout. I enjoy this so much I have bought the smartpress which was meant to come within 3 working days. When it didn’t arrived I contacted their support and marine apologised and confirmed that they needed to restock and delivery would be between 2-3 weeks. They also offered me 6 months free on their app in compensation because I had to wait for my item. So not only is the product really good thier customer service is great at communicating quickly and thinking of their customers knowing how important company reputation is. I would night recommend.

Not the best, bought the smartpress and it arrived on its own in the box. Nothing else, no instructions, no how to use it, nothing.

Subscribed to the app, couldn't find any additional workouts just for the smartpress so cancelled it, waste of money.

Emailed customer service a week ago and no response, not even an automated reply to say they've received it.

Found some workouts with their competitor and am using them. Hope there are no issues if something breaks, not the best start.

Simply the best customer service I have every experienced!

I made a really slight error with the shipping address poste Italiane were really difficult about it and refused to deliver. SW did everything they could to help and ensure that I got my elite set in the end. Communication was fast and always helpful, a big shout out to Marine in the customer service team who is a star and deserves a raise!

Just recieved the package and done a quick workout everything seems high quality and great value for the price.

I just wanted to say how amazing the team at smart workout are. They have been nothing but helpful, generous and easy to deal with.

I super appreciate everything you've done and I've been enjoying using the equipment. It's excellent quality.

I will 100% use this company again.

Also a big thank you to Ocèane.

Enquired how to purchase replacement bands & was informed that my issue would be covered under their warranty. Received replacement within 2 days. Phenomenal service!

The kit is decently built and is shipped quickly but has no really place in long term training plans.

I used the kit to restart training and it was fine for a couple of months but found that very quickly the kit becomes incompatible for any real strength training.

Squatting with any more than the “25kg” band is fraught with danger for your back as you have to get into a compromised position to place the bar across your back. Equally it’s not safe to train to (near) failure with any overhead movement cause the bands only pull straight down - free weights can be dropped and move out the way… the list goes on.

If you’re into high rep ranges with low - moderate weight the set will work fine but it caps out quickly.

PS - don’t even bother with the “press” it’s completely useless for chest press as there no resistance anywhere near the bottom of the range and not great for rows cause the handle attachment on the brace means you can’t get feet wide enough for a comfortable row.

The product seems very popular, as it was out of stock when I tried to order. Customer Service has been more than very helpful. Hopefully it will be available again soon, because it looks like a great option.

There is a problem with the information Smartworkout provide in regards to their App.

Before I ordered the equipment, I read on their website about the Smartworkout app, which they said the classes on there are free if you've made a purchase.
(baring one of the classes)

The app kept asking me to pay either monthly or yearly, so I got googling (it wasnt included on their website)
which stated that after purchase, they send you
a workout programme by email, and an access link for the app.
I hadn't received anything, so thought that must be why,
so I emailed their *support* email - but haven't had a single response back.

It was only from browsing on here that I found out from someone else's review that,
*The old app was silently discontinued and a new one made, where the training plans are not free anymore despite making a purchase.*
This is not stated on their website, which needs to be updated, so that people are not mislead about the additional cost to use the app.
As a beginner, the app is essential, and the app being *free* to use, is what lead me to go ahead and purchase the equipment, (as well as its noted high quality.)

According to google, the app change has been in place since 2024, so it looks like they are withholding this information to make sales.

Thanks to this other persons review, I can now get started as I can afford it, but this would be disappointing for those who cant.

Super produit efficace

So far this has a 1 star foremostly customer services is a bit clunky just like the main bar!!!, no pun intended, if In a few days the bar stays as is the system will be returned,
The bar has eyelet's on each end I understand how these work as customer support was obviously thinking I didnt understand and kept re iterating they are designed to rotate, that is obvious but surely rotate smoothly as they do not pivot smoothly as the sharp edge rubs on the metal of the bar making it juddery!! I am assured this is how it's meant to be yet the videos do not show this juddery I am experiencing maybe this review will change in the coming days watch this space

The Bands however fell really good and robust

**Updated I have updated this to 4 star customer services has actioned a resolution to my query in a satisfactory manner and to a very efficient standard above my expectations from first impressions**

Firstly, I am a new customer and have been looking into getting a good quality resistance band set. Having looked at Gymproluxe and SmartWorkout I thought that SW seemed the best option for me.
Having initially made a few enquires about the products, I was very impressed by the customer support. This is a real positive to the company and they have always got back to me quickly (24hr at the latest).
I ordered the Elite set, a SmartPress and the anywhere anchor and some extra resistance bands for added weight. £145 in total, though I got a promo code so I saved £7.
Everything arrived in 48hrs and I have to say the equipment is top notch. Really well made and I can see it lasting a long time. I have tentatively tried out the smart press and I certainly didn't need any extra bands for this. It is a real workout and you can really feel it working when you use it.
My only real complaint is with the app. At first glance it looks great. Lots of different workout programs to follow and all well made and clear. Upon further inspection though I found out that to access these you need to pay £8.99 a month for full access. Secondly, most of the videos are silent and the ones that do have any audio are all in French, including all the setup ones showing you how to use the equipment! There are some fantastic Youtube videos from Smart Workout where their trainers explain the routines in English. Why are these not in the app? Also, there doesn't seem to be a way to stream the app to a TV, which makes things a little tricky if following from a phone.
Hopefully the team do take the time to update their app with English speaking videos that can be streamed to a TV because the product and customer service is outstanding. I'm sure I will get a lot out of using the bands but the app is a bit of a let down. Who likes to follow a silent training video or one where you can't speak the language?
I did put my concerns to the customer service team and to be fair they were very good in how they dealt with my experience.
Don't hesitate on the quality of the product or service and if they can sort the app out, it's a no brainer as this is fantastic product with brilliant customer support.

EDIT
Having familiarised myself a bit more with the equipment and the exercises, the app isn’t as bad as I first thought. The silent videos work quite well actually. I can put a bit of music on a follow them fine. I like how it gives you a rep range to aim for with recommended weights and allows you to move on to the next exercise when you feel ready.

The old app was silently discontinued and a new one made.
The training plans you had in the old one were free of use with your purchase of the set (besides one extra for 5bucks or so), which was amazing.
In the new app, you have to do a monthly subscription to access them.
Customer support just says they can't get you on the new app, but offered me a month for free.
Like seriously? You don't inform people, then cut them off and offer them a subscription?
What happened, did you get a new management that needed to increase sales?
And the PDF of the training plans are all outdated or at least not in the same state as the plans where in the app.
Is the smartworkout pro good? yeah I still like it, makes training a little bit more fun.
Is paying a monthly fee for the training plan useful? Not at all, they didn't change once in the time I had the tools and it's just to press money out of users.

update from 18.02.2026:
SmartWorkout reached out and we got it it settled at least for me. That earns them a star back. still I think silently convert free service to monthly subscription, not communicating it and leaving the user no choice by completely disabling the app's features is just horrible business strategy.

Really fast, with updates delivery service. Great bit of kit, if your like me (a small business owner with not a lot of free time) this is for you. Programmes are like 30 to 40 mins, im motivated enough i just set the alarm earlier and do it before work. I had confusion over the app to start so contacted customer service with instant (within 2 hrs) responses. 5 star service all round and highly recommend.

Reçu le colis smartworkout pack elite le 10 je l'ai testé le lendemain très bonne qualité je me guide de l application exercices pour les mettres en application. Je pense commandé prochainement le smartpress 😊