Product was delivered and quality is good. Got what I wanted that wasn't available elsewhere. Only issue was that there was no mention of the shipment country, which was the US and ordering to Europe... See more
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Outrageous prices, an item can cost 4-5 times more than in other places. Preying on their clueless customers.
Great selection and friendly customer service. Didn't received the tracking link by email until I contacted customer service, but received the product in the timeframe promised, so who cares?
I got exactly what I ordered and my order was delivered surprisingly fast.
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Replied to 33% of negative reviews
Typically replies within 1 month
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I got exactly what I ordered and my…
I got exactly what I ordered and my order was delivered surprisingly fast.
Outrageous prices
Outrageous prices, an item can cost 4-5 times more than in other places. Preying on their clueless customers.
Great selection and friendly customer service
Great selection and friendly customer service. Didn't received the tracking link by email until I contacted customer service, but received the product in the timeframe promised, so who cares?
Good product and service
Product was delivered and quality is good. Got what I wanted that wasn't available elsewhere. Only issue was that there was no mention of the shipment country, which was the US and ordering to Europe can be a bit of a hassle. But received the package without any extra cost like vat or customs. I contacted the company about this and they were helpful and response was fast. This was very good.
Misleading information - sold in Finland, but cannot be used in Finland
Misleading information: I purchased the product from NineLife Finland, but the electric product was for US market use only (US plug + 120 V use) and cannot be used as such in Finland. When I wanted to return the product, they did not accept the return, proposed to ship an electricity converter instead. I am extremely dissatisfied!
I got what I ordered but package was…
I got what I ordered but package was quite rough condition. Ok, it traveled long way to the Finland.
Everything worked like a charm.
The customer service was very helpful…
The customer service was very helpful and solve the issue I had . I will definitely will order from nine life again very soon
Would recommend!
Great and fairly quick delivery over the sea all the way to Europe!
Misleading EU / US location
The product was sent from US not EU, adding costs that were not visible during purchase.
There is a misleading online shop with local countrys name, the invoice for order shoes only EU shipping and then the product actually ships from the US.
The end cost being double then original price indicated.
Reply from NineLife Finland
I didn’t find the product which I have…
I didn’t find the product which I have searched for only in your website.👍
Very effective product
Very effective product. The capsule size is quite large but it does not bother me.
US sending can happen - Customs fees but refund done -
The products I ordered were shipped from the US, and I had to pay customs fees.
But the after-sales service finally took care of the costs and reimbursed me for this unforeseen event.
Careful with customs
Products are great. Shipping was ok, maybe a bit slow because of Christmas season, but still fine. However, I bought the items from a Finnish site and they came from USA and had to pay customs. I was not aware of the items coming g from outside the European Union as the site was Finnish. Was an unpleasant surprise.
Trustworthy seller
A highly reliable seller who kept me updated at every stage of the delivery process.
Fast and friendly service
Fast and friendly service. The only problem I had that the shipping company leaked my contact information to spammers.
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