nextbike Reviews 

Wir hatten im Urlaub nextbike installiert und uns Fahrräder ausgeliehen. Nach dem Urlaub habe ich mein Konto gelöscht, um das Restguthaben zu bekommen. Ich habe einen Bestätigungsmail für das Löschen des Konto bekommen, in der auch stand, dass mein Restguthaben in ca. 2 Wochen ausgezahlt werde. Nach ca. 4 Wochen habe ich den Kundenservice angeschrieben. Eine Antwort habe ich nach Tagen bekommen, man können meinen Konto nicht finden. Warte noch bis heute auf die Auszahlung des Restguthabens.

Update: Heute bekam ich diese Email. Ein Wiederspruch zu der Email die ich beim Löschen des Konto's bekommen habe!

Dear Thomas ,

in accordance with the General Terms of Use that you accepted during registration, we do not refund the nextbike credit because it is used for bike rental and subscription activation.

Please note that you can use the same in most other cities/countries that have the nextbike service, or you can transfer it to another nextbike Croatia user.

Here are the instructions for easier use of nextbike bikes to avoid additional costs. Link: HOW TO use nextbike

Thank you for your understanding.
We are available for all other questions.

Best regards,
P....

Zadar Branch

Does not work ,
- I pay for the service but the app dos not allow me to scan the code , the instruction are not translated in other languages
- if i call the customer service since I have an italian prenumber I can only talk with the italian branch but the customer service is not giving any kind of solution couse they are in italy not in croatia - very smart !
- they are not answering to my request to be refounded

Please stay away !

Simply doesn’t work. You get charged for using it after you use it and the customer service number does not work and no one replies to messages when reporting the issues. You just get charged. Eventually worked out cheaper to buy a second hand bike

I am referring to the Belfast branch:
1. The bikes most of the time won’t be released from the racks and you can waste significant time trying to sort this out with the customer service
2. On a couple of occasions i rented bikes with issues, such as: the chain was so loose that fell off. Or broken gears. The bike was like a fixed-gear one.
3. The application doesn’t reflect the reality when it comes to free spaces at a certain station. I once had to almost return back to where i rented the bike because all the stations, conveniently close to my place didn’t have a spare rack despite what was reported on their app.

Please get your x together and stop reserving money on ppls account if you cannot fullfill even the lowest of service. NEVER use this x bike rent provider. :-)

The bikes are good, but you need a lot of patience if you need to contact support. They do not seem to understand the issue, you have to keep repeating yourself. I parked the bike in a wrong place and was promissed the fine would be cancelled if I return the bike to the right parking spot. The very next morning the bike was already away, but I still got charged 20 EUR. Very poor customer service.

Got charged €20 for not returning bike in correct location when I returned the bike exactly where I’ve returned and rented bikes in the past, then when I went onto my banking online €24.60 had been removed from my account 3 times, has been a week between emails and calls and still no sign of my money, not some much the money but more the way it is been dealt with, same rubbish everytime I go on the phone, disaster and a scam

Absolute embarrassment to Europe - disgraceful!

Worst service ever. Its a scam i would say. Everytime i rented their bike there was issue in rental and i was charged for no reason. Absolutely waste of money.

Hiring the bike was easy, as you would expect, but the return of the bike was unbelievably difficult.
And the person on the end of the customer service line wasn’t much better
Nothing to do with money, as the daily allowance was reached, but, gosh, the people…

I was charged £20 for not returning the bike to the station. Bike never unlocked so I didn't move it at all. This is 3 time that happens. Bikes are in bad condition and electric battery usually are dead and they charge you for that more than Uber

They charged more than the daily maximum rates. I contacted the customer service several weeks ago and received no reply.

I bought a voucher code for 5 BAM. But it still won't let me activate my account without a credit or debit card. Got scammed.

Worst app ever. I was kicked out of the app and won’t let me in again, I receive a PIN code and it doesn’t work, I still have money left in my app balance. I don't think this is legal. I'm thinking about calling the police

I am writing to express my extreme dissatisfaction with the level of customer service provided by Next Bike, as my recent experience has been nothing short of appalling.

During a recent interaction with a Next Bike advisor to address an issue with my account, I was shocked and deeply disappointed to be met with unprofessional behavior. Instead of offering assistance, the advisor threatened to block my account, which is completely unacceptable.

Furthermore, when I attempted to escalate the issue by requesting to file a formal complaint over the phone, the call was abruptly ended. Upon calling back, I was met with another advisor who displayed a lack of professionalism by speaking over me and adopting a mean tone. Additionally, they revealed that they are pressured by the company to act in certain ways, which is unacceptable and reflects poorly on Next Bike as a service provider.

This experience has left me feeling disrespected and undervalued as a customer of Next Bike. It is deeply concerning that individuals who pay for a service do not receive the level of care and respect they deserve.

I demand that Next Bike takes immediate action to address these issues. I request that all of my calls be listened to for training purposes, and I expect to receive a GDPR-compliant record of these calls. Additionally, I am seeking compensation on my account for the unacceptable treatment I have endured.

It is imperative that Next Bike takes this complaint seriously and implements measures to improve its customer service standards. I trust that appropriate action will be taken to rectify this situation and prevent similar incidents from occurring in the future.

Sincerely,

Sava

cant get a bike if u neet one. Differentvrules in every city that are not clearly stated.
Good idea but executed terribly

Horrible company, they charged me €27 saying that i parked bike outside their parking area, when I’ve been parking there fir 3times because on their map it shows that its their parking spot!!!!

I've used next bike fairly regularly for over a year on monthly subscription. I'd love to be able to rely on them for commuting, however you can't rely on getting one in the morning. I've noticed Sunday is particularly bad day, seems to me students etc will ride them into town for night out and leave them there so there are rarely many if any outside city centre in morning. I'd love to be able to rely on them.

What a terrible company. 99% of rides end with a call to customer support because the bike fails to dock or undock. Service renews annually but no prior warning is given and there is no way to cancel or change subscription settings on the app. Scam company.

Surreal experience..

Used to be good few years ago but turned to dogshi*.
They put bikes away for 4 months and I paid a full year
I park and lick a bike after 10 min wanna continuo and lock wont open so i complain they ignore then charge me for not returning and ignore my complains about the whole thing after
Support has 0 idea, its like they employed people from the special needs department
Changed the option to take yearlsly subscribe to need to input card.. like hell I am gona get my card to shady company with 0 security experts so they can charge imaginary fees