Urtopia Ebike Reviews 

I purchased a bike I thought would meet my needs. The bike didn't. When I contracted Urtopia about a return they asked if I would consider an exchange. I said I would if I could make changes to the proposed other bike. They worked with me on how to make that happen. The exchange was seamless. These folks are awesome

We bought two bikes in June. Had a problem with one the chargers and contacted support. Support was very helpful and timely in their diagnosis and resolution of our problem. 5 🌟's !

I managed to ruin the connector to the controller in my first week of owning a bike. After some trouble shooting by email, they agreed to send me a new controller (the connection isn’t replaceable) with the connector on it. Stella did everything she could to help me through getting the part at no expense to me. They have very good service and I appreciate how they are actually concerned for their customers. I’m very pleased with this company.

The support staff is wonderful and makes every effort to be helpful.

I needed to update my new order and contacted customer support. The response was quick and the order was adjusted as requested. I contacted them again immediately after I received their reply when I realized there was an accessory I wanted to add (a throttle) and the adjustment was also made almost immediately. Very satisfied with the transaction and quick and effective customer service from the representative Stella. Looking forward to receiving the ebike I purchased (a Step-Thru Folding Ebike) and enjoying the experience of using it.

Very helpful, easy to reach and quick response from Urtopia Trust Pilot. I reached out to them about my problem with the helmet’s visor which had a small blemish and I was inquiring to see if I could purchase a new visor. They listened to my concern and were so nice enough and very quickly solved my dilemma. I wasn’t expecting that very fast response and very grateful to the Trust Pilot team. On top of having a great Urtopia Carbon Classic e-bikes which is the lightest ebike of them all, is a great team that supports and guarantees their product. I recommend this to all people who’s looking for a great experience on purchasing an e-bike backed by a great customer service.

Great product! Carbon One Pro, have logged close to 3000 miles since purchasing. Bike allows me the ability to get out for long rides with the ability to use the electric function when needed but doesn’t allow me to cheat and not peddle. Smarthub tracks speed, peddling effort distance and has many other features. When any issues have surfaced the Urtopia support staff has been there to assist and correct issues. Great all around bike with great support when needed.

Love my Carbon Fold 2 bike, and excellent customer service!

I have two Joys. The wife and I love them. Had a little issue with the kickstand and customer service was there to help. Sending a new kickstand out at no charge. I’m more than impressed! Thanks Urtopia!

I love my Urtopia Carbon Classic! I have had 8 ebikes prior to this one, and it is the lightest and most responsive I've owned. I recently had to contact customer service for a new charger and they got back to me right away and sent one out!

I've had a Urtopia ebike for over 2 years and on the rare occasion that I have had a question or needed assistance, the support team has been great. This time was no different. Stella quickly answered my question and resolved a problem I had.

The bikes are an excellent ride. The quality is excellent. I bought one of my wife and myself. We love them.

I got a Carbon Fold 1 model from Urtopia about a year ago, and I am extremely satisfied and happy with the purchase. I had done an
extensive search for a compact e-bike, and I believe that this model is the best one available. It is light, easy to fold and transport, and the bike is solid and well made. The bike itself is comfortable, easy to ride and maneuver with or without electrical power. The charging mechanism via the seat rod is well designed and convenient to use. I highly recommend this bike for anyone interested in a high-end e-bike that is compact, comfortable, and top performance. Also, the Urtopia support staff is friendly, professional and prompt from the very beginning at the time of purchase and delivery and to the present on any questions or concerns throughout.

I just bought my wife new Joy Ultra , my wife she love the bike every Sunday, I even like it too . The shipping is great . My wife said she love enjoy riding her new bike , because the motor doesn’t kick in , like her old bike different branch name . I got a pedego platinum element , I like my bike , but it heavier then urtopia . Yes is little bit harder for me to load the bike in my truck for a 65 year old man . Customers service is amazing , wonderful . Stella goes out her way to help me. Thank you Stella you the Best’s customer service !

I like the bike...when it works. But when I have a problem, the company's promise that you can talk to a human 16 hours a day every day is misleading. Yes, a human might answer the phone, but then they have to refer you to a support person working Asian business hours. That happens via email, so to diagnose and electronic problem you have to try one thing a day, respond and wait until the next night to try the next thing. Then sometimes there are gaps in responses. So it might take WEEKS of a bike being out of commisison. That's not acceptable at this price point.

I’ve had such a great experience from beginning to end with this company. Urtopia customer service has been very attentive and responsive to all my questions and needs. Special shout out to Reece for coming through on all his promises and thank you again for the quick and friendly responses. Ok but onto the actual bike itself. I ordered the Cabon Fold ST in Creme White and it has been a real joy to ride. It’s so versatile and easy to fold out and start riding. It takes me less than 45 seconds to get it out of my car and start riding! I love the matching white lumos helmet that i got with it as well. I’m just in love with it all around. This is my 3rd Urtopia ebike, and i have absolutley NO regrets! I recommend them to anyone who asked me about Urtopia and many have gotten one of their own. I plan to start a Urtopia ONLY ebike riding group here in San Diego!! If you're interested…. Lmk ;) Thank you URTOPIA for making my adventures that much more fun!

Urtopia really does stand by its customers. It addressed and resolved my concerns promptly and without fuss. I definitely will order from Urtopia again. I wholeheartedly endorse this company and its products.

Bought two Urtopia Carbon Classic bikes this year. So far so good. Well made. Pedal assist and throttle work well. Love the light weight relative to so many other e-bikes on the market. Also, the customer service through email has been surprisingly good. When I bought the bikes, they were supposed to include water bottle holders and rear racks but the bike shop did not have the inventory. They suggested I contact Urtopia directly, which I was skeptical about, but I received a prompt email response and they shipped the items.

Customer service is great, I love my new bike, I'm 72 years old, my old bike weight is 67 lbs and became to much for me to load. This bike weighs 31 and folds. Saved my life, I thought that I would have to give bike riding.

I've bought two bikes directly from Urtopia's website — the Carbon 1 Pro and, most recently, the Atom — and both have been excellent. The bikes themselves are well made and a pleasure to ride.

What really stood out this time was their customer service. The Atom came with a complimentary helmet and Skytag, which I didn't personally need since I already have helmets and no use for Skytag, but it's a nice touch for most buyers. I had ordered a rear rack separately, just before I noticed Urtopia started including one for free with new Atom purchases. When I reached out about the timing, they refunded me for the rack I'd already bought and sent me a complimentary front rack as a thank-you for being a repeat customer.

That kind of responsiveness and fairness is rare, and it's why I'll keep coming back to Urtopia for my next bike.