NACEX Reviews 

Dreadful company..the only thing they do deliver is lies! Their favourite lies are..
1....customers address is incorrect
2...customer doesnt answer phone

Communication with regards to delivery very poor once parcel delivered to Estepona depot. This is totally unsatisfactory as delivery was medical requirement.

(ESP) El repartidor me llamó y le comuniqué que no estaba en casa, pero que estaría disponible a partir de las 17:00. Me indicó que desde la central contactarían conmigo para acordar la entrega. Nadie me llamó.

Después, el seguimiento pasó a indicar que el envío estaba en un punto de recogida sin mostrar inicialmente de forma clara dónde se encontraba. Al llamar a atención al cliente, me dijeron que el repartidor no había dejado ninguna anotación y que solo podían volver a entregar el paquete al día siguiente en horarios en los que yo tampoco estaría.

La única solución terminó siendo desplazarme a un punto situado a unos diez minutos de mi domicilio. El paquete no parece perdido, pero la gestión ha sido muy deficiente: no se registró lo hablado con el repartidor, no se cumplió la llamada prometida y atención al cliente no ofreció ninguna alternativa razonable.

Un problema logístico puede suceder. Lo que no debería suceder es que el cliente tenga que perseguir a la empresa para averiguar dónde está su envío y acabar adaptándose por completo a errores internos que él no ha provocado.

(ENG) The driver called me and I explained that I was not at home, but that I would be available after 5 p.m. He told me that the local office would call me later to arrange delivery. Nobody called.

Afterwards, the tracking showed that the parcel had been sent to a collection point, without initially making it clear where that collection point was.

When I contacted customer service, I was told that the driver had not recorded anything about our conversation. They could only offer delivery the following day during times when I would not be available.

In the end, I had to accept collection from a location about ten minutes away from my home.

The parcel was not lost, but the handling was extremely poor: the driver did not record the agreed information, the promised call never happened, and customer service offered no meaningful solution.

Customers should not have to chase a courier company simply to find out where their parcel is.

Horrible. They would not even leave the package with my neighbor who was waiting

Shambolic. Another courier that tells lies. Amazon says delivered. Tracking on Nacex says they attempted delivery but they did not. Have now left it at a shop for me to pick up but didn't tell me. I would give no stars as no service!!

This office in ESTEPONA seems incapable of providing any competent service.

I got a time slot but no one came. The web page said I was absent which is a LIE.

It’s not rocket science, turn up, ring a bell, hand over the box.

Very bad service!
Made an order providing the full address, they still call to ask for it, I provided it them again. After waiting at home for them all day and when the package is supposed to be already delivered they call again to ask for the address one more time and to notify me that the delivery will be made the next day, because since they didn't have the full address, it was impossible to make the delivery. In total the address was provided 3 times and they still didn't make the delivery on time. Very bad experience, it is not the 1st time they delay a package. I would not recommend them!

They lied about not finding anyone at the home. They didn’t even call for information or solve the problem. At the end, they left the order telling me only the street without the name of the point.
Terrible experience. Better DHL, UPS.

I have never seen such wrong company for delivery then this company ! Website showing out for delivery -- no one came -- than showing "Sin estado: LIMIT EXCEEDED DELIVERY ATTEMPTS". They never came they never called , they never ring the door.
They have by now score 1.3 ***** , it seens like they do not care even:)) nacex.es

The delivery driver said he could not get his van down the street (which was not true because vans drive down here all the time). He wanted me to walk a few streets away to meet him. I said no because I have a back injury, I am working from home and cannot just leave at a moment's notice, I am female on her own and it is his job!! He then walked the package up to the house (as I suggested) and dismissively waved me off when I started to tell him that I cannot carry boxes through the streets with a back injury. He also hung up on me when I asked him to bring the package to the house (like everyone else does). If I could give 0 stars I would.

The driver sat outside my house, did not bother to leave the vehicle. then drove off and said I was absent. They sent an email asking for my telephone number, which I gave them. Then, on the tracking system, it said telephone no reply. ( I had no missed calls on my phone). Just lie after lie.

I placed two orders this week (at the same store) they are delivered by Nacex and both times they where here after one day. That's for me absolute great because firms like SEUR etc. aren't that great.

Cause whe are living 'on the campo' witch is hard to find, the (friendly) driver called me and asked for a google pin location, that works well !

I see a lot of negative reviews so maybee I am the lucky one..

Jos
Benimantell

They claim to attend your residence, then say you were not in so they can get you to attend a collection centre making it easier for them. I've ordered from Padel Iberico previously, they used a different courier with no issues. Today I was painting the outside of my garden wall, so was in the road, yet they claimed to have tried to deliver, but I wasn't in! There is absolutely no way I could have missed them. They send emails and texts with links to their website in multiple languages, so in theory that's really helpful, but in reality, it's super hard to navigate. The chat function doesn't work and the options are to have it delivered to a neighbour or collect yourself. No option to have it re-delivered to your home. I selected neighbour then inserted my details again, so we shall see! 3014/12329324. Update, the package was delivered the following day, I suspect due to my having Padel Iberico contact Nacex.

They said they try to deliver twice without success. I had to go across town to a crappy office to pickup the box. 3 drivers are chatting in the back while one person is on the phone and completely ignores visitors. Finally he sends a 4 year old child with a slip to pick the box from the back. This kid was all smiles, but I am not a 100% sure if she should be walking around in a warehouse full of stacked boxes and potentially moving trucks. At least should get paid and protective clothing/helmet etc.

The worst courier service I have ever used. They repeatedly failed to deliver my package, saying they couldn't reach me even though I was home all day. I have to wait for a new scheduled date and my package is being delivered in 7 days instead of 2 like other companies. I am already telling all my suppliers to use any other courier service if they send me anything.

Thank you so much for your fast delivery, it took one day. Absolutely nothing to complain about.

Package took 2 x as long to deliver as it should. Their website had the incorrect information for the pick up point and it was not open when it said it would be.

The 24 hour delivery took 15 days, they opened my package and stole 20 euros worth of goods. taking photos and reporting the courier to the retailer.

As others have written you can't give a zero but I would. The sender clearly instructed them not to deliver until after 1pm. Driver rang at 1130 to say he had tried to deliver and we weren't there. He then said he did not know when he would be able to deliver. Maybe two days later. It was Medical equipment that I was waiting for urgently. Just hopeless. Don't use them

Worst delivery experience ever. I still haven't even received my package and its been a month already. It was supposed to arrive on a Monday, the driver calls I explain that I wasnt home, so HE suggested coming back in an hour, and after i agreed, i spent the entire evening waiting, and he did not come back and ignored my calls. After 2 days of no word from the company, just "incidents" that were non-descriptive and non-specific, I arrange with customer service to have it delivered to a Nacex point so i could pick it up the next day (THEIR words). No update whatsoever, even after checking for 2 weeks, just the same automatic response from "Packy" that they are waiting for confirmation of arrival from the Nacex point. They called me one Friday saying that they tried delivering to my house again, which made no sense cause it was arranged for me to pick up the package, but the driver said they were going to deliver it to me the following day, even though it was a Saturday, I asked if they were sure (cause it would be on a Saturday) and they said "yes". I waited all morning for it, and nothing. It is Monday again, and STILL NO SIGN OF MY PACKAGE. Just another "incident". I feel like I've been toyed with, just an utter waste of time and energy.