NATPAT Reviews 

5,730
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in repelling insects and providing relief, often highlighting their ease of use and chemical-free nature, especially for families. Many reviewers commend the exceptional customer service and staff for being helpful, caring, and professional, with quick response times resolving order issues efficiently. However, some customers reported issues with incomplete or incorrect orders, significant shipping delays, or non-receipt of products. Additionally, a small number of people found customer service responses to be slow, unresponsive after initial contact, or occasionally provided conflicting information. A few also felt the products were less effective for their specific needs.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers praising the effectiveness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, polite, and... See more

Response time

Users describe positive interactions with response times, with many customers reporting immediate or very... See more

Order

Clients share positive opinions on order, with many reviewers highly recommending the service and expressing... See more

Staff

People report positive experiences with staff, highlighting their professionalism, courtesy, and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my order wasn't showing up for shipping I connected with customer service and they got back to me right away. Caz was so helpful! They outlined why I couldn't see the order, when to expect it and... See more

Rated 5 out of 5 stars

I ordered some products over a week ago and hadn’t gotten any update on shipping and the tracking didn’t show it either. When I reached out to customer service I got prompt and accurate response and m... See more

Rated 5 out of 5 stars

Had an issue with my order, and the response was so quick as well as the solution! We rely on using NATPAT for our kids since we live in the northeast where the spring and summers can be brutal! The q... See more

Rated 5 out of 5 stars

Quick helpful customer service. Great product. I purchased for my grandchildren, myself and my mom ( 87 in a wheelchair). The product keeps the mosquitos away and we can all have fun. LOVE


Company details

  1. Vitamin and Supplements Store
  2. Aromatherapy Supply Store
  3. General Store
  4. Pet Store
  5. Pet Supply Store
  6. Pharmaceutical Lab

Written by the company

Meet NATPAT: Stick on Superpowers! Born from the love of a parent and the magic of nature, NATPAT is on a mission. We're here to infuse your family's everyday with little moments of joy and big doses of care. Take a peek into our story and discover why families everywhere are getting excited about the NATPAT experience.

Feel confident shopping with NATPAT

We always want you to be happy with your NATPAT purchase

We always want you to be happy with your NATPAT purchase
Didn't find the perfect patch? Don't worry. Just contact us at care@natpat.com with your order number or email address used to place the order and we'll streamline the exchange process for you. If you'd rather a refund, that's absolutely fine too.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(5,730)

1,768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love these stickers!

Love these stickers - I find the new versions work better than they did before. Keeps the mosquitos away from my kiddos! Excited to try the tick stickers for both kids and pets.
Customer service was also great when I needed help changing an upcoming subscription order. Quick responses and very helpful.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The product was great! Highly recommended. We recently went on a trip, put the stickers on my kid’s clothes and not one mosquito bite…Will surely order again. When I had questions, Caz was very supportive and responded immediately. Great customer service!!! My family and I are very happy…

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything about this company is top o…

Everything about this company is top o the line.

My god child, who is extremely allergic to mosquitoes. It has been using these patches at my house and has had zero issues with mosquitoes. I put the mosquito patches on her. After we noticed a pile of mosquitoes by her, and there was suddenly 0 mosquitoes. We noticed that she had gotten 2 mosquito bites and her bites always swell, and become extremely itchy to the point she doesn't even sleep. So I put the itch relief stickers on her, and in the cutest little voice. When my fiancé asked her if the stickers worked, she just said they don't even itch anymore. I could have cried knowing that I helped my poor godchild with not itching anymore.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Caz provided outstanding customer…

Caz provided outstanding customer service! She was friendly, responsive, and went above and beyond to help me with my NatPat order. She made the whole process quick and easy. Thank you, Caz, for the excellent support!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

NatPat team

The team was great, they helped us find our order and gave us updates as to when it would arrive!
When the package arrived, they followed up with us to make sure that everything was in the order that we needed!
Thank you

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

My package hadn't arrived in the time it said it would so I reached out to the care team. They let me know they put a rush on the package and reached out after to make sure I received the package. Customer service is amazing. And the product is great! We have been out with our 6 month old in high mosquito dense areas and left with zero bites. We bought the itch patches just incase but haven't had to use them because of how great the mosquito patches are.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The nighttime stickers changed bedtime…

The nighttime stickers changed bedtime for us. My 4 year old used to take upto an hour to fall asleep until we started using the stickers.. they even allow him to sleep in later in the morning! I know this because when I run out- he is up at the crack of dawn! So now I have a subscription!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter gets very bad reactions to…

My daughter gets very bad reactions to mosquito bites and I tried the patches. She has not gotten one bite as long as she has been wearing a patch. My daughter now asks for her patch every time we go outside. When I first made my order, it was very delayed but their
Customer service was so wonderful to deal with and very attentive.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is just for the support

This is just for the support. I haven't received my parcel yet. It's 5 days late. I was told that it was sent standard mail so no tracking for it. If I don't receive it in another 5 days to let them know and they will replace it for me. So the reply I got was fast. Customer Service seems great to deal with. Now we wait to see if the package arrives.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Keeps mosquito away from toddler

Haven’t used anything but the child mosquito yet. We will be using kit when camping mostly. So far love the product toddler wasn’t bitten when out on the patio when used.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been purchasing these stickers for…

I’ve been purchasing these stickers for months now and they work really well, but the biggest thing that I really appreciate is their customer service! When they upgraded their website and I couldn’t figure out how to log into my account I just emailed their care team and they easily canceled my subscription for me and they’re very sweet people! They really do seem to care! Not only did they cancel my subscription for me, but they did it within 24 hours! It was super quick and easy!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Caz, my NATPAT hero!

This was the first time I bought patches for our dog. I previously bought mosquito patches for myself and my human family members that worked really well, so I thought they might help our pet. We’ve seen a great improvement in his behavior. I noticed the NATPAT promotion of other pet patches. I sent a message to customer service and received a very timely response. One question, led to another and each time Caz, my customer support hero, replied quickly, with useful information, and with kindness. Caz never made me feel uncomfortable regarding my detailed product questions that others may have found to be overly extra. Caz seemed to understand that my curiosity was based on care and concern for my pet. I wish all customer service people in all industries would be heroic like Caz. Kudos and my heartfelt thanks to Caz.

July 13, 2026
Unprompted review

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