Norlenka Reviews 

Reply from Norlenka

Aug 18, 2026

Hello,

thank you for bringing this to our attention. We’re very sorry that you still haven’t received your order and that the tracking has shown “on the way” since June 21. We understand how frustrating and worrying this is, especially when you also have an outstanding payment through Klarna.

A shipment showing no meaningful progress for this length of time needs to be investigated rather than leaving you waiting without an answer. We would like your order status, tracking history, and previous communication reviewed as soon as possible.

For your privacy, please do not post your email address or other personal information publicly. If you receive a private information request through Trustpilot, you can provide your order number and necessary details there so the case can be located and an appropriate resolution can be assessed.

We sincerely apologize for the delay and uncertainty.

Kind regards,
**The Lorune Team**

Reply from Norlenka

Mar 10, 2026

We’re very sorry to hear about your experience, and we truly apologize for any inconvenience caused. Please contact us directly at kundeservice@norlenka.no
with your order details so we can look into this and work towards a resolution. We value your feedback and want to ensure that all our customers are satisfied.

- Norlenka

Reply from Norlenka

Jul 27, 2026

Hello,

we are very sorry to hear about your experience. We understand how disappointing it is to receive a product that appears very different from the quality shown in the advertisement, especially when it arrived with an unpleasant smell and seemed unusable.

We also understand your frustration with being asked to pay for a return to China. Please share your order number and the email address used for the purchase through Trustpilot. We would like to review the product listing, your return request, and the options available for resolving this fairly.

We apologize that the product and return process did not meet your expectations.

Kind regards,
The Norlenka Team

Reply from Norlenka

Aug 17, 2026

Hello,

Thank you for taking the time to share your experience with us in detail.

We are sincerely sorry to hear that you waited such a long time for your order and ultimately never received it. We understand how frustrating it must have been to wait five weeks, be informed that a replacement would be sent, and then wait another month only to be told that the parcel had been delivered when you had not received anything.

We also apologize for the long response times when you contacted us for assistance. We understand that timely and clear communication is particularly important when there is an unresolved delivery issue.

We also appreciate you sharing your concerns regarding the price after finding what you believe to be the same product elsewhere at a significantly lower cost.

We regret that the entire experience has caused such disappointment and loss of trust. Thank you for your honest and detailed feedback. Your comments regarding delivery, communication, and pricing are important to us and are taken seriously.

Regards.

Reply from Norlenka

Aug 19, 2026

Hello,

Thank you for taking the time to share your experience with us.

We are sincerely sorry to hear that your first purchase with us has resulted in such disappointment and loss of trust. We understand how frustrating it is when communication stops while you are still trying to resolve an issue with your order.

We also regret the difficulties you have experienced with the return process, particularly having to return the item to China and then wait nearly two months while the parcel is in transit. We understand how stressful this can be when you are also waiting for the matter and your refund to be resolved.

Thank you for your honest feedback. Your comments regarding communication, the return process, and the lengthy return journey are important to us and are taken seriously.

Regards

Reply from Norlenka

Aug 19, 2026

Hello,

Thank you for taking the time to share your experience with us in such detail.

We are sincerely sorry to hear that the cutting boards did not meet your expectations, particularly regarding the material, scratching, and staining you experienced after use.

We also regret that the communication and complaint process took so long and left you feeling that your concerns were not properly understood or addressed. We understand how frustrating it is to repeatedly explain an issue without reaching a satisfactory resolution, especially when the time taken affects your ability to return the products.

We also take your concerns regarding the product’s material and safety seriously. We are sorry that the proposed discount did not provide the resolution you were hoping for and that the overall experience has resulted in such a significant loss of trust.

Thank you for your honest and detailed feedback. Your comments regarding product quality, product description, communication, and the handling of your complaint are important to us and are taken seriously.

Regards

Reply from Norlenka

Aug 24, 2026

Hello,

Thank you for taking the time to leave your feedback.

We are sorry to see that your experience has left you with such a negative impression of us. We understand that trust is an important part of any online purchase, and we regret that your experience has caused you to question ours.

Thank you for sharing your feedback. We take your concerns seriously and appreciate you bringing them to our attention.

Regards

Reply from Norlenka

Aug 25, 2026

Hello,

Thank you for taking the time to share your experience with us.

We are sincerely sorry that the Globetrek® TitaniumBoard cutting boards did not meet your expectations. We understand how concerning and disappointing it is to purchase a product advertised as titanium and then notice a marking on the received product that leads you to believe it is made from stainless steel instead.

We also understand your frustration with the return process. Having to return the products to China at your own expense can feel particularly unreasonable when your complaint concerns whether the material of the received product matches the product description.

We are very sorry that this experience has left you feeling that your €70 purchase was wasted and has resulted in a loss of trust in us.

Thank you for your honest and detailed feedback. Your concerns regarding the advertised material, product information, quality, and return process are important to us and are taken seriously.

Regards