The speeds were good, The the sign in interface was rubbish and time wasting. When your plan is almost over they offer BS plans like its some loyal discount plan, when it fact its the exact same... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hate using someone's app to supply me password to many people in my know, one should be enough! Me! I couldn't operate Cavern or Nord pass, to much trouble and another 3rd person in my busine... See more
it is complicated for me after renew and payment it suddenly no services and need to be reconnected without any notice i may too old to use this high tech stuff
Company replied
Truly outstanding customer service! My active Apple NordVPN subscription was not being recognized in the app. The support agent, Florencia, was extremely friendly, patient, and professional. She caref... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
52K reviews
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It did not work in hotel in Europe
It did not work in hotel in Europe. I was unable to get WIFi unless it was turned off.
I turned it back on at home and this morning it was not connected! Yesterday I got a scary spam message that I almost fell for!!!!!!y
October 22, 2026
Reply from NordVPN
Hey, we apologize that you were unable to connect at the hotel. Hotel networks differ from home connections and often have restrictions in place that can prevent VPN apps from working properly.
As our support team suggested during your contact, switching to the TCP or NordWhisper protocol in the app settings is specifically designed to help navigate these restricted networks. We also recommend trying the TCP or NordWhisper protocol on your home network as well to see if that helps maintain a stable connection. If that still does not resolve the issue, it would be best to continue troubleshooting via support.nordvpn.com so our team can investigate further and get this sorted out for you. - A.M.
The #1 rated VPN
The #1 rated VPN. Have very little problems with it. When I did, it was addressed right away and resolved. Customer service was outstanding.
October 14, 2026
excellent product
November 6, 2026
Reply from NordVPN
Hello there. Thank you for a kind review! Stay safe. -L.L.
Terrible service
Terrible service - Taking money and refusing service or refund!
I purchased a service and my payment was successfully processed, but the company is refusing to either deliver the service or issue a refund. They are holding my funds indefinitely under vague excuses and passing the responsibility to their payment processor.
This is completely unacceptable, bad-faith business practice, and a total scam. I have all the transaction receipts and communication logs documented. I demand an immediate refund or service activation, otherwise, formal fraud disputes and legal reports will be pursued. Avoid this company!
November 5, 2026
Unprompted review
Reply from NordVPN
Hello, Ehsan. We are sorry to hear about your experience. Perhaps you can update your review with the ticket ID you received from our support team? We would love to investigate this situation! -L.L
The worst VPN in existence
I’ve been using this VPN for about three years, and it’s clear to me that it’s just getting worse and worse. The only reason I still use it is that I get it for free through Revolut. The app is bloated, everything runs very slowly, and lately, there have been increasing issues with connecting via any of the available protocols. Connections take a long time to establish and remain highly unstable, regardless of the protocol chosen; often, there’s no internet access at all, even after an IP address has been assigned. While it works reasonably well on mobile, the desktop version is about as bad as it gets. This VPN is heavily hyped through advertising and PR, but in reality, it’s quite poor. It might suffice for basic daily tasks—like accessing blocked websites or downloading torrents—but that’s about it. It’s completely unsuitable for online gaming, especially when trying to bypass network restrictions. I do not recommend this product.
November 6, 2025
Unprompted review
Reply from NordVPN
Hello there. We are sorry to hear about your experience. Perhaps you can contact us at support@nordvpn.com? We'd gladly take a deeper look into the issues you are having. -L.L.
Stay away. Nord VPN is not trustworthy.
I had a subscription with Nord VPN for 2 years which ended in July 2026. It was not an auto renewable subscription. Without any notification Nord VPN charged my credit card double the amount they had charged me for two years for just one year of subscription, telling me that it was an auto renewable subscription (which was a lie). Nord VPN is not a trustworthy company. I'm currently trying to get a refund, but they're refusing to cooperate! I'm going to have to get a refund through my credit card instead. STAY AWAY.
July 14, 2026
Reply from NordVPN
Hi, Mitra. We're truly sorry for all the inconvenience this matter has caused you.
As our team has noted, all of our plans operate on a subscription basis, which is clearly indicated at the time of purchase. Additionally, we send renewal reminder emails 30 days in advance, as staying transparent with our users is very important to us, and according to our records, this email was sent to you.
Regarding the price increase: the initial price is a special offer that allows users to try the service and see if it meets their needs, while the renewal price reflects the true value of the service, taking into account all the features we offer.
Unfortunately, a refund wouldn't be possible in your case, as the renewal is well past the 30-day window.
Nevertheless, our sincere apologies once again; we've shared your feedback with our team. -E.G.
Frankly useless, used to be good but service is non…
Used to be good but service is non existent with staff who are absolutely clueless about technical issues, Eight weeks for zero response, they are clueless and we will be moving, even their engineer and support team see to be unable to follow basic tickets!
November 5, 2026
Reply from NordVPN
Hello. We're truly sorry to hear that our service fell short of your expectations.
We've checked your case and can see it has been forwarded to our advanced team for a thorough examination, the team just needs the speed test results again to proceed.
We're incredibly sorry the troubleshooting process has taken this long, and we've added a free month to your account as a small token of appreciation for your patience and collaboration with our team. Thank you! -E.G.
Awesome service!
November 5, 2026
Great customer service
I was having trouble with installing Nord vpn and emailed customer support. They got back to me quicklyand gave me clear instructions. Very easy to get answers ising the customer support email.
November 4, 2026
Dedicated service reps.
November 5, 2026
NUMEROUS websites require Cloudflare to…
NUMEROUS websites require Cloudflare to access.
--- INCLUDING NORDVPN.COM !!!! ---
I can't log in to nordvpn.com without having to go through Cloudflare! (Am I in the Twilight Zone?)
If you use a competitor, please respond if you have the same problem.
Oh, and if you use their monitoring tools you can expect to have some trusted websites to be blocked,
November 5, 2026
Unprompted review
Reply from NordVPN
Hello! Hitting a Cloudflare wall on our own website while using NordVPN is far from ideal - this is a known challenge with shared IP addresses and something our technical team can help resolve. Please reach out via live chat using an alternative domain at support.nord-help.com - we'd love to find a solution for you. - K.S.
My issue has been resolved.
November 5, 2026
fast and effective
November 5, 2026
Nord opens and doesn't link or takes 10…
Nord opens and doesn't link or takes 10 or more minutes to link to another IP address. Very annoying and unacceptable. Not once but every day.0
November 6, 2026
Reply from NordVPN
Hello! We're sorry this has been a daily frustration - a connection that takes 10 minutes or more every time is far from the seamless experience we aim to deliver. Our technical team would genuinely like to dig into what's causing this for you. Please connect with us via live chat at support.nordvpn.com and we'll work on getting it sorted. - K.S.
So far it has been superb great price…
So far it has been superb great price as a new customer, service excellent, speeds very good, very easy to set up no complaints so far
October 8, 2026
Unprompted review
Difficult to connect to local web sites
November 6, 2026
Reply from NordVPN
Hello! That's not the experience you should be having - accessing local websites should be seamless. Please reach out to our team via live chat at support.nordvpn.com and we'll help get it sorted. - K.S.
Luis took an experience and made it…
Luis took an experience and made it amazing. His attention to detail and thorough answers made great use of their and my time.
November 5, 2026
After Reviews from TAW via Y T channel…
After Reviews from TAW via Y T channel I thought I would give it ago. Yes They Were not wrong, one of the best things I have took advice and its made sense.
November 5, 2026
Constantly went off line
Constantly went off line, couldn't connect with a server -- I uninstalled it and now the computer is working fine!
November 5, 2026
Reply from NordVPN
Hey Deb, we're sorry to hear about your experience and apologize for the trouble with the connection drops. We would love the opportunity to help get this sorted out.
If you are open to reinstalling the app, could you try switching between connection protocols in the app settings, such as NordWhisper or OpenVPN (TCP/UDP), to see if that helps stabilize your connection?
If that doesn't resolve it, please reach out to our team at support.nordvpn.com for guided assistance so we can help troubleshoot this with you. - A.M.
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