My Claim Group Reviews 

14,862
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 2,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being extremely professional, polite, and wonderfully helpful when answering questions and explaining complex details. Consumers also deeply appreciate the consistent updates regarding their claims, noting that the overall service provided is efficient, smooth, and reassuring throughout the entire journey. Some reviewers were not happy with the slow progress and ongoing delays involving external finance companies or waiting times for email replies. A few other people also felt that receiving repetitive requests for documentation or handling constant follow-ups could occasionally become quite frustrating during the procedure.

What people talk about most

Claim

People report ambiguous experiences with claim processes, showing a mix of satisfaction and strong... See more

Customer service

Customers report positive experiences with customer service, highlighting polite, helpful, and professional... See more

Response time

Reviewers express mixed feelings regarding response time, with opinions varying widely. Many consumers praise... See more

Service

Users describe ambiguous interactions with service, highlighting both praise and criticism. Many consumers... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during their calls. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

My Claim Group are keeping me updated regarding my vehicle finance claims. They keep me in the loop and let me know when it is simply an update if no action in required at any stage. It is a slow proc... See more

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,862)

2,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Claim Group very polite and helpful

My Claim Group very polite and helpful
Taking a little time to confirm my claim
But understandable considering how many other clients they have to deal with
Much appreciated for your feedback

September 3, 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Steven,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 3 out of 5 stars

Signature

Trying to sign my signature

September 3, 2026
My Claim Group logo

Reply from My Claim Group

Dear Kathy,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Great to talk to thanks for helping me…

Great to talk to thanks for helping me out

September 3, 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 4 out of 5 stars

This claim is taking a very long time…

This claim is taking a very long time to finalise hopefully we are nearly there

September 3, 2026
My Claim Group logo

Reply from My Claim Group

Dear Lorraine,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us😊

Rated 5 out of 5 stars

Satisfied

Every time if used them I’ve always got a positive result.

September 2, 2026
My Claim Group logo

Reply from My Claim Group

Dear Ronnie,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 1 out of 5 stars

Poor response tell you it will be quick…

Poor response tell you it will be quick and easy it is not

April 8, 2026
My Claim Group logo

Reply from My Claim Group

Dear Carole,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 5 out of 5 stars

Very quick response

Very quick response

September 2, 2026
My Claim Group logo

Reply from My Claim Group

Dear Natalie,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 1 out of 5 stars

Have no idea what you are doing OK

Have no idea what you are doing OK

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Dear Peter,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Simple and straightforward to use.

Simple and straightforward to use.

September 2, 2026
My Claim Group logo

Reply from My Claim Group

Dear Mark,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Speedy ,and easy communications

Speedy ,and easy communications

September 2, 2026
My Claim Group logo

Reply from My Claim Group

Dear David.

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

You have always kept me in the loop…

You have always kept me in the loop every step of the way with my claim thank you

September 1, 2026
My Claim Group logo

Reply from My Claim Group

Dear John,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

My claim group

My claim group, very efficient at keep it’s customers in the know. Would definitely use them again.

September 1, 2026
My Claim Group logo

Reply from My Claim Group

Dear Heather,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Easy friendly and fast

Easy friendly and fast

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Dear Mrs Loss,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 1 out of 5 stars

I was ill after taking some medication…

I was ill after taking some medication prescribed by my GP. I had an interview with the CGL and bc I was ill I phoned up and cancelled but that caused them to PUNISH me by making me walk a 15 mile round trip every week to pick up my script instead of them sending my script to pharmacy like they have been doing for years. I'm fast approaching 60 years old and not in good health.
IM BEING PUNISHED FOR BEING ILL.
IM BEING PUNISHED BY SELFISH BULLYS WHO LIKE MAKING LIFE HARD FOR PEOPLE WHO ARE SUFFERING ALREADY.
SHAME ON YOU.
BULLYS AND COWARDS.

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking your time to leave a review.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 3 out of 5 stars

Long winded

Slow. Really slow. Made a big booboo with my details and I'm still waiting.

January 22, 2026
My Claim Group logo

Reply from My Claim Group

Dear Antonia,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Good service

Good service from Emelia and she is very professional and helpful very happy

August 24, 2026
My Claim Group logo

Reply from My Claim Group

Dear Hizbullah,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you have had a great experience with our company 😊

Rated 1 out of 5 stars

Rubbish

Rubbish. Not worthy of any rating but the lowest.

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Williams,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 1 out of 5 stars

Its taken years with zero updates

Its taken years with zero updates

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Dear Dean,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 3 out of 5 stars

They phone and keep saying it’s going…

They phone and keep saying it’s going through then nothing for months and still haven’t heard

December 12, 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Shuttle,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 5 out of 5 stars

Perfection all the way. Brilliant

Perfection all the way

July 24, 2026
My Claim Group logo

Reply from My Claim Group

Dear Donna,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

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