MPR Tools & Equipment Reviews 

43
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and friendly customer support, noting that representatives are always extremely eager to resolve any questions or problems promptly. Many people also highlight the surprisingly fast delivery times, very reasonable shipping prices, and the great product selection available on the platform. Some reviewers were not happy with occasional delivery delays, missing items inside their shipping boxes, or extended backorder periods. A few customers also experienced frustrations regarding strict return policies, unhelpful interactions with certain staff members, and packages completely lacking proper country of origin labels.

What people talk about most

Customer service

Consumers find customer service to be exceptionally positive, timely, and considerate. Reviewers consistently... See more

Product

Reviewers mention ambiguous feedback about product, noting that items generally work as described and offer... See more

Order

People report ambiguous experiences with order, reflecting a mix of strong satisfaction and notable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive quicker than... See more

Staff

Customers had positive experiences with staff, highlighting their kind, professional, and helpful demeanor.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d had a tach in mind for awhile, wasn’t sure what to get, needed it to be accurate in that 12-14k rpm range. A buddy sent me a message saying Donny W had recommended this unit & it was on sale…... See more

Company replied

Rated 5 out of 5 stars

These folks were awesome to deal with. I’m a HD mechanic by trade as well as a farmer, and I’m always hesitant to buy online from someone new. I’ve bought twice from them so far, and both times they’v... See more

Company replied

Rated 5 out of 5 stars

MPR is one of the most affordable places to purchase tools. As a Level 3 apprentice I have invested alot of money in starting up my tool collection and MPR is always my go to. They answer any question... See more

Company replied

Rated 5 out of 5 stars

MPR Tools has an incredible price point and selection for all the products I've purchased. Their shipping prices are some of the most reasonable I've seen, and shipping times are incredible. Great cus... See more

Company replied


Company details

  1. Tool Store
  2. Automotive Repair Equipment Wholesaler
  3. Pneumatic Tools Supplier
  4. Tool Manufacturer
  5. Tool Rental Service
  6. Tool Wholesaler

Written by the company

We are a fast-growing online tool store providing our customers with the highest value brands! 🛠 Online Tool Distributor 📦 Free & Fast Delivery 🇨🇦 Canadian Owned - The Mechanic's Toolbox™


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(43)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The price was right

The price was right. I did find it cheaper on Amazon. I haven’t got around to contacting them about their price matching. It came quicker than promised.

August 29, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thanks for the review! 🙌 Glad the order landed ahead of schedule 🚚

On that Amazon price, please do reach out! Send over the listing and we'll take a look at it for you 👀 No need to chase us down either, just reply to your order confirmation email and it'll get to the right person.

Appreciate you shopping with us! 🔧

Rated 5 out of 5 stars

Great customer service… love it

Great customer service… love it

July 31, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thanks so much for the kind words! 🙌 We're glad the team took good care of you.

Happy to have you with us, and we're here anytime you need a hand! 🔧⚙️

- MPR Tools & Equipment

Rated 5 out of 5 stars

Wonderful!

This is a wonderful company to order from. Great prices and fast shipping. What more can you want? Five stars all day long!

July 17, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thanks so much for the kind words! 🙌 We're thrilled you had a great experience with pricing and shipping. That's exactly what we aim for. Reviews like this make our day! ⭐⭐⭐⭐⭐

Thanks for choosing MPR. We hope to earn that five-star experience again on your next order! 🔧

Rated 5 out of 5 stars

Easy online ordering for pick up

Easy online ordering for pick up. We were in a rush to pick up and the team was great with accommodating the request.

July 17, 2026
Unprompted review
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Reply from MPR Tools & Equipment

Thanks so much for the kind words! 😊

We're glad the pickup process was quick and easy, and that we could accommodate your rush request.

We'll keep working to hold ourselves to that same standard going forward!

Thanks again for choosing MPR Tools & Equipment 🙌

Rated 5 out of 5 stars

Customer service was excellent.Shipping…

Customer service was excellent.Shipping company damaged shipment and issue was resolved in under a week,would not hesitate to order from this company again

July 9, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thanks so much for the kind words! 🙌

We know a damaged shipment is frustrating, so we're glad our team could jump on it and get things sorted quickly. 📦

✅ Your trust means a lot to us, and we'd love to have you shop with us again soon!

- MPR Tools & Equipment 🛠️

Rated 5 out of 5 stars

Easy to find product

Easy to find product. Works as describe. Fast delivery and spot on communication. Tim L

June 12, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for the kind words! We're thrilled to hear the product was easy to find, worked as expected, and arrived quickly. Great communication is something we really strive for, so it means a lot to hear that came through too.
Thanks again for taking the time to share this, and have a wonderful day!
MPR Tools & Equipment

Rated 5 out of 5 stars

supportive and considerate

timely, considerate, consistent communication and support

June 15, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for your kind words!

We’re happy to know that you felt supported and well taken care of.

Providing timely, considerate, and consistent communication is very important to us, and we truly appreciate you taking the time to share your experience.

Please feel free to reach out to us if you need anything else.

MPR Tools & Equipment at your service.

Rated 5 out of 5 stars

Excellent

MPR Tools has an incredible price point and selection for all the products I've purchased. Their shipping prices are some of the most reasonable I've seen, and shipping times are incredible. Great customer service if you're ever looking for a price match, etc. I believe you can be confident in all your purchases from MPR Tools.

June 11, 2026
Unprompted review
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Reply from MPR Tools & Equipment

Curtis, reviews like yours truly remind us why we love what we do. Thank you so much!
It's always a pleasure having you shop with us, and we can't wait to help you again. 😊

Rated 5 out of 5 stars

Amazing service and excellent costumer service!!

I had an excellent experience with this company from start to finish. One of the items I ordered was unfortunately out of stock, but their customer service contacted me very quickly to let me know and immediately offered me a more than satisfactory solution.

I exchanged several emails with their team, and every time they were kind, professional, helpful, and truly cared about making sure I was satisfied.

It is rare to find such amazing customer service nowadays. I highly recommend this company and will definitely order from them again in the future.

Thank you again for the outstanding service!

April 28, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Hi Erika.

Thank you so much for your kind review! It was a pleasure working with you throughout this process, and we’re thrilled to hear that you had such a positive experience. Your feedback truly means a lot to us.

We strive to provide the best customer service possible, and we’re so glad we were able to meet your expectations. It's rare to find such wonderful customers like you, and we truly appreciate your trust in us.

Thanks again for your recommendation, and we hope to have the pleasure of working with you again soon!

Wishing you a fantastic day!

Rated 5 out of 5 stars

Daniela, great service!!

Daniela helped me get my order straightened out and showed what great customer service is. She was very prompt, friendly and this kind of help ensures that I'll be a repeat customer whenever I need to purchase more tools!

April 17, 2026
Unprompted review
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Reply from MPR Tools & Equipment

Hello Joseph,

Thank you so much for your kind review. It was a true pleasure helping you, and I’m glad we could get everything sorted out for you.

I look forward to serving you again in the future. Have a lovely day!

Rated 3 out of 5 stars

I purchased some Mueller Keeps tools…

I purchased some Mueller Keeps tools with the full belief according to their website that they were made in Germany. Out of the 4 Mueller Keeps tools only one of them indicated on the package and the tool itself that it was made in Germany. The other 3 item have no identification whats so ever on the packaging where their country of origin is. I am assuming just looking at the packaging that they are likely Chinese made? I am not paying big bucks for tools made in Asia and I don't buy tools made in Asia.
The whole return policy has been very bad. Most vendors would send a return label right away and want their returns back ASAP as they want good customer service ratings. But MPR finally shipped me a return label today. Cheers!

March 31, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Dear Paul,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the Mueller Keeps tools and our return process. We understand your concerns about country of origin labeling and sincerely apologize for any confusion this may have caused.

As we prioritize transparency, we are reviewing our product listings and packaging to ensure all necessary information is clearly presented for our customers. We also appreciate your feedback regarding our return policy. While our team strives to provide timely service, processing your return was delayed due to the Easter holiday, when our office was closed. We hope this explains the timing of your return label.

We truly value your feedback as it helps us improve our service, and we’re grateful for your understanding.

If you have any further questions or need assistance, please feel free to reach out. We are here to help.

Wishing you all the best,
MPR Tools & Equipment

Rated 4 out of 5 stars

I am happy that i was able to buy it at…

I am happy that i was able to buy it at a great price but the backorder was very long. I am very pleased with the customer service. Daniela was able to answer all my questions and she is good at following up. I wish it was easier to find the store on google map. something about the name of the physical store isn't MPR tools.

April 2, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you were happy with the price and the service provided by Daniela. Your kind words about her and the customer service team mean a lot to us.

We truly appreciate you taking the time to share your experience. Comments like yours help us learn and grow as a small family owned business, and we're always looking for ways to improve. We're sorry that the backorder took longer than expected, and we'll continue working on streamlining our process to provide even better service in the future.

Thank you again for your support, and we hope to serve you again soon!

Rated 5 out of 5 stars

Great products

Great products, Great prices and Great sevice

April 1, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Hi Matt,

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you’re happy with our products, prices, and service, that’s exactly what we strive for! 😊 Your support means the world to us!

Looking forward to serving you again soon!

Rated 5 out of 5 stars

These folks were awesome to deal with

These folks were awesome to deal with. I’m a HD mechanic by trade as well as a farmer, and I’m always hesitant to buy online from someone new. I’ve bought twice from them so far, and both times they’ve been great, customer service was super friendly and very eager to help, they even price matched an item for me. I would not hesitate to order from these folks.

March 31, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for your kind words! We're thrilled to hear you had such a great experience with us. It's awesome to know that both your purchases went smoothly and that our team assisted you with everything, including the price match. We truly appreciate your trust in us, and we look forward to serving you again soon! 🙌 Don't hesitate to reach out if you need anything. We're here to help!

Wishing you all the best with your work and farming! 🌾🔧

MPR Tools & Equipment

Rated 5 out of 5 stars

The response is extra mile.

The response is extra mile. My order arrives in time. Very thankful for the service.

March 16, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for your kind words! 😊

We’re really happy to hear that your order arrived on time and that you had a great experience with our service. At MPR Tools & Equipment, we always strive to go the extra mile to make sure our customers are taken care of.

Your support truly means a lot to our team. If you ever need anything in the future, we’ll be here to help! 🔧🚚

Rated 4 out of 5 stars

Product is great

Product is great, shipping company(purolator) is awful. Staff is good to deal with.

March 4, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you for your feedback! 😊 We're really glad to hear you're happy with the product and that our team was great to work with—that means a lot to us!

We’re sorry to hear about your experience with the shipping carrier. 🚚 We understand how important smooth delivery is, and we’ll definitely keep this in mind as we continue working with our partners.

If there’s ever anything we can assist you with, don’t hesitate to reach out—we’re always here to help! 🔧

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and follow-up. Placed my order on Hold to verify the product version - quick response to verify the requested information and then fast shipping. Very pleased that customer service was so responsive with excellent follow-up on questions.

March 12, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for your kind words! 😊 We really appreciate you taking the time to share your experience.

Our team always aims to make sure everything is right before shipping, so we're glad we could quickly verify the product for you and get it out fast 🚚💨 It’s great to hear that our follow-up and responsiveness made a difference.

If you ever need anything else, we’re always here to help. Enjoy your purchase! 🔧✨

Rated 5 out of 5 stars

Got my tool cart already

Got my tool cart already. Fast delivery! Great!

February 19, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Thank you so much for the awesome review! We’re thrilled to hear your tool cart arrived quickly and that everything went smoothly 🚚💨

We truly appreciate you taking the time to share your experience. it means a lot to our team! 🙌 If you ever need anything else for your shop or garage, we’re always here to help 🛠️

Rated 5 out of 5 stars

Fantastic client service

Fantastic client service, especially during this times when ordering equipment made in USA is not as simple as it used to be.
Huge thanks!

February 16, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Hi Tom,

Thank you so much for your kind words and for trusting us! It was truly a pleasure working with you, and we look forward to serving you again soon.

Take care and have a wonderful day!

Rated 5 out of 5 stars

Professional, efficient, and friendly

Great retailer with excellent customer service. Daniela was a pleasure to work with and was very helpful when my order needed adjustment. If you enjoy a more personal and reliable retail experience, this place is for you.

February 11, 2026
Unprompted review
MPR Tools & Equipment logo

Reply from MPR Tools & Equipment

Hi Steven,

It was a pleasure having you as a customer! I'm so glad I could assist you, and I truly appreciate your kind words. We always strive to offer a personal and reliable experience, and I’m happy to hear we met your expectations.

I look forward to helping you again soon! Thank you for your wonderful review.

Have a fantastic day! 😊

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