Banner for Mistplay

Mistplay Reviews 

5,131
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the excellent customer service and prompt response times, noting that support agents are helpful, courteous, and quick to resolve issues. Many appreciate the app's ease of navigation and the ability to earn real cash or gift cards, which some found beneficial. However, some people mentioned concerns regarding game selection, describing options as 'mind numbing' or wishing for more variety and higher earning rates. Additionally, a few other people also felt the app sometimes failed to track points or rewards accurately, leading to frustration when earnings were not registered or status unexpectedly downgraded.

What people talk about most

Application

Reviewers mention ambiguous feedback about the app, with many customers expressing satisfaction and... See more

Product

Customers consistently note ambiguous experiences with the product, with many enjoying the variety of games... See more

Customer service

Clients share positive opinions on customer service, with many reviewers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many expressing satisfaction with the app for... See more

Response time

Users describe positive interactions with response times, with many customers reporting that the customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have played on Mistplay last few years and several changes have made it harder to achieve the points to receive any gift cards. Used to be try and play different games to achieve this but now it's spe... See more

Rated 5 out of 5 stars

Lots of games to choose from. The point awards are very fair (far better than some other sites I’ve previously tried). Customer service was very helpful (took a couple of days longer than I had expect... See more

Company replied

Rated 5 out of 5 stars

I love the challenges with the exception of what just happened to me I finally earned Silver status and got booted down in a matter of days. Why bother giving me something to be proud of and now I f... See more

Company replied

Rated 5 out of 5 stars

Mistplay has been amazing ,I've used it for over 4 yr. When ever I have issues (not often) I just contact them and they are quick to fix the issue. I do wish that the games I enjoy playing would offer... See more

Company replied


Company details

  1. #6 of 10 best companies in Gaming service Provider
  2. #5 of 6 best companies in Cashback Provider
  3. #3 of 4 best companies in Cell Phone Store
  4. #8 of 11 best companies in Gift Shop
  5. #1 of 1 best companies in Video Arcade
  6. #3 of 4 best companies in Video Game Store

Written by the company

Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.

The best kept secret in mobile gaming

Written by the company

If you're already playing games, why not get rewarded for it?
Join millions of users worldwide who use Mistplay to earn money playing games they love. Gamers have already cashed out over $100M USD in gift cards to date, all for playing through the Mistplay app.

Free Sign-up Bonus!

Collect 200 bonus points when you join Mistplay

Collect 200 bonus points when you join Mistplay
Stop gaming without rewards. Simply download Mistplay today and automatically earn 200 points towards your first gift card. From Amazon to Uber, among other top-brand gift cards, there’s something for everyone in Mistplay. Just play free games, earn units, and redeem them for rewards you’ll love. *Mistplay data as of January 2025

Contact info

Promotion box for Mistplay

Play Games to Earn Money

#1 loyalty platform for mobile gaming

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5,131)

2,334 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If you’re good at the games, you’ll get banned!

If I could give 0 stars, I would. I downloaded the app and selected a couple starter games that had boosted rewards highlighted. One of the games was very similar to a game I was already actively playing and one other completely new one. The new one I began playing was one that I luckily was very good at, to the point where even though the game required “lives” to continue playing, I didn’t need the lives because I rarely lost. I “first tried” all of the Super Hard levels I played. As such, I was hitting a lot of the initial boosted rewards on Mistplay. By the end of day 1 on the app, I had already earned enough points to cash out a $30 Amazon gift card. On day 2, I was banned from the app for “violating terms and conditions”, but Customer Service refused to be specific about which terms and conditions I actually violated. I can only glean that because I was earning too many points too quickly, I got kicked off. I tried to explain that I would happily get on camera to show that I’m actually playing the game and not hacking it as I suspected they suspected of me. However, they kept reiterating that my suspension was final and could not be appealed and my account would not be reinstated. So, while I think Mistplay is real in that it pays out for most people, beware if you earn points too quickly because they’ll ban you!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

This app has been totally transparent…

This app has been totally transparent and does exactly what it says it does.
Pahayouts are timely and when I did find a hiccup with this, customer service was quick to respond and correct the issue.
Of the similar apps that I have tried in the past, this one is by far the best.

July 19, 2026
Rated 3 out of 5 stars

Well... very good app but...

Well, although yes there are many games, the rewards are much faster than many other money/gems app out there, I recently had to write them an email cause I've been decieved a little bit by the functionning of the app. There are boosters applied on certain games for a while than taken off. That's fine. But, let's say a game is listed at 4x the units won after some time played, the games would drop to only 1x unit ! I'm currently with the customer service in order to fix the problems that happened on many games (at least 3) including the very last one called "Yarn Loop" that dropped to 0,5 units ! It was at 4x for a single week ! I mean we do have to download the games which take some space on our phones. Do we download them for nothing now ? I don't know. I mean I wouln't want that and I'm sure I'm not the only one. The rewards when the games are at 4x - 5x are great but why after a while does the app lower down the units ?? For now, the customer service, while nice and quick to respond gave me 200 units for my problems but the technical team is supposed to check out what happened... In the meantime do I find that Mistplay is one of the best app out there ? Absolutely, I'm not denying that but I find it a little misleading on the numbers of units gained. On another note, as a player on that app for many months now, there are often little surveys popping up from the app asking what we would change or add on the game app. The games.... it would be awesome for us to be able to pick more games, to have more choices. Many times when I go to search a game, it's there but then when I try to download it, it gives me a error technical issue thing saying that the game is currently unavailable. It would be nice if at least the app wouldn't show them at all cause that is also misleading to gamers. And, also the avaibility for us to choose the games we already own would be awesome. For now, I'm still waiting on the technical team to see what went wrong within the system cause I'm sure that I'm not the only one out there.
Thank you

July 19, 2026
Rated 1 out of 5 stars

I have still not received payment since…

I have still not received payment since April. They have denied they sent an email confirmation regarding payment even though I keep forwarding it to them. Do not listen to their reply as they do not pay you.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast and efficient service!

Super fast and efficient service!

July 9, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

Mistplay is my OG

Mistplay is my OG. I have redeemed once so far without any problems.
It's taking a bit longer it seems to reach Checkpoints but if you're playing games you enjoy that's not a great concern.
The redemption options are of a wide variety!

August 17, 2025
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

Customer services they fix whatever I…

Customer services they fix whatever I have a issue they very friendly

July 17, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

Immediate Account Hold

My experience with Mistplay is pretty limited and I can see the potential here to earn and it is an intuitive user interface, but my account was immediately put on hold after accruing legacy points through a game I previously played through my existing Apple ID. I created an account and downloaded a few games, one of which credited me back for play on existing account, but then it was put on hold without a notification of any kind.

Initially, it showed a 24 hour wait before I could withdraw those funds and then when I logged in the next day there was an issue logging in and it directs to a pre-set form to Customer Service related to a hold on my account, no other messaging directly. I submitted two requests since Saturday without a response, nor confirmation of any kind via email.

Hopefully it gets resolved and did nothing wrong from my end. Only other feedback is that the threshold to withdraw seems high at $25, so new users would need to factor this in while compared to other apps if you are hoping to withdraw sooner than that. The feature to reward for previous play is a cool feature that would set Mistplay apart as a leader to reward for legacy points, but it apparently caused issues for my account and haven't honored those points yet to see any real benefit of using the app.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I make good money

I make good money. Not a fortune but I make enough to pay for all my animals food on amazon

July 17, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

This app is the absolute best for both…

This app is the absolute best for both having the best and latest games but for the easy pay out and customer support. It's the ONLY earning app I'll ever use and I use it daily.

July 17, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Y'all got right on what I needed

I'm very satisfied.Y'all get me my units.\nAnd y'all are on top of it , so thank y'all , and please new games

July 16, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I made a complaint about not receiving…

I made a complaint about not receiving units for goals completion I actually love doing those goals that's why I complain and you guys resolved it hopefully we can get this fixed because again I enjoy playing the games especially the ones with goals 👍

July 17, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

4 ⭐️⭐️⭐️⭐️

Mistplay is the best rewarding app I've used...I've tried numerous over the years...the only negative is not receiving credit for some games that are goal rewarded...fix that and I'll give you 5 ⭐️⭐️⭐️⭐️⭐️

July 14, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look