MINISO Reviews 

129
•
TrustScore 2 out of 5

2.2

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Company details

  1. Department Store

Written by the company

Utile mais mignon ! Chez MINISO vous trouverez de nombreux objets de décoration du quotidien tels que de la papeterie, des peluches, des accessoires de voyage ou de beauté... MINISO c'est un univers kawaï inspiré de la culture et du design asiatique mais aussi vos licences préférés telles que Disney, Marvel, We Bare Bears...


Contact info

2.2

Poor

TrustScore 2 out of 5

129 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(129)

12 reviews in the last 12 months

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Rated 2 out of 5 stars

The items are overpriced and costumers judge on looks

The items are overpriced and bad quality from what I’ve bought, worker full on lied about how I can’t be in the store and that the security talked to me about how I can’t be in the store a couple days ago,that is a lie, she was 100% just judging on looks when I used to wear full coverage clothes that were baggy and when I didn’t wear an makeup she was very nice no I guess they just see a teen and to kick then out,
I am very frustrated about what happened that was my favourite store and I spent lots of money in there but I they judge on looks please get better workers

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

New Favorite Store

Miniso opened at the end of March in my small town. I went in last week and bought a couple of things. The staff were extremely friendly and helpful. The store was extremely organized and clean. I will be going back FOR SURE!!

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

I've ordered through their site more…

I've ordered through their site more than a week ago. The order status is "processing" since than. I didnt receive any further updates, tried to contact with no response. I guess I will have to dispute the charge directly with my bank.

Do not recommend

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER ON WEBSITE SHOP INSTORE ONLY!!!

Ordered on the 31st of May order arrived today one item damaged poorly packaged and one item not what I ordered!!! Husband wanted me to email them but after showing him the reviews already made that there is no chance of hell of me getting my items replaced I’m not going to bother damaged item thrown in the bin!!! Only purchase from the stores itself, i have shopped at the stores and thought the same excellent customer service would be the same has the website WRONG!!! GIVE THE WEBSITE A VERY WIDE BIRTH!!!!!!!!!!!
There is only 1.5 stars for a reason!!!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

MINISO "a great shop ".

MINISO is such a great shop . From your usual home needs to your touchy electronic gadgets.. I just recently bought a wireless headset. a (cd pattern wireless headphone) to be precise. At first, I'm a bit worried that it might not be, what I expected it to be. then luckily after almost a month of having the said item,. the sound is still quiet good . the audio is loud & clear. Power capacity also meets it's standard.... I have been using it, for almost a month, 8 hours straight . It's such a great shopping experience . satisfied buyer here

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

Thieves, even if it's only £7

"We are sorry for the inconvenience that has occurred however we are not able to take further action unless you send us your order number via email."

I ordered some earphones as a Christmas gift early December, they still haven't arrived 9th Jan. The ONLY thing they sent me was a tracking number a few days after the purchase which shows they weren't delivered. They REFUSE to offer ANY customer service for an item which didn't arrive if I don't provide an order number, an order number they NEVER sent!!

December 8, 2022
Unprompted review
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