In general, we liked the quality of the product and the product was delivered on the communicated time. It also looks good, and is worth the price. There were some additional holes on the inside o... See more
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We were a bit skeptic at first, buying furniture without seeing it and trying first is somewhat unsettling but we were positively surprised. The delivery time was fast, and the quality and price... See more
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Ordering process and communication with customer service was flawless . There was delay of 2 weeks compared the delivery estimation but ok , I personally don't mind. The problem was with the item... See more
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I am (very) satisfied with the furniture set. The material is of good quality and the instructions regarding assembly are extensive and well worded. With regard to the chest of drawers, the largest... See more
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Company details
Written by the company
Bij Meubels1.nl is het creëren van je ideale huis een fluitje van een cent. Of je nu je woonkamer een upgrade wilt geven met een hoekbank en stijlvolle fauteuils, een rustige slaapkamer wilt inrichten met een comfortabele matras en een bedframe, of je wilt voorbereiden op gezellige gezinsmaaltijden met een moderne eetset en slimme opbergoplossingen: wij hebben alles wat je nodig hebt. Profiteer van flexibele betalingsmogelijkheden, en wij zorgen voor de levering. Meubels1.nl – voor comfortabel wonen
Contact info
Netherlands
- +31 45 744 0172
- info@meubels1.nl
- meubels1.nl
4.3
Excellent
739 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service and I’m very…
Great customer service and I’m very happy with the sofa
October 29, 2026
Reply from Meubels1.nl
Dear Montaga,
Thank you for your nice review! We are delighted to hear that you are happy with your sofa and that our customer service made a positive impression.
We hope your new sofa becomes a spot in your home for many cosy moments! And whenever you are looking for something new to complete your interior, we will be happy to help you find the perfect piece.
Thank you and for the good quality of…
Thank you and for the good quality of the item.
October 17, 2026
Reply from Meubels1.nl
Dear,
Thank you so much for your kind words! We are happy to hear that you are happy with the quality of your purchase. We truly appreciate you taking the time to share your experience with us.
If you ever need anything in the future, please don't hesitate to reach out, we will be happy to help!
Good quality but assembly instructions could be improved
In general, we liked the quality of the product and the product was delivered on the communicated time. It also looks good, and is worth the price.
There were some additional holes on the inside of the Wooden panel door (which were not necessary), that cannot be seen from the outside, so no problem visually.
Also, individual items were not labelled, which made assembly a little more tricky, but definitely manageable with a little more effort.
I communicated these things to Meubels1. They ensured me that they will take the feedback into account to improve in future. They also offered help, but that was not eventually needed. Customer service was nice, understanding and friendly.
We kept our cabinet and are happy about it.
October 1, 2026
Reply from Meubels1.nl
Dear Faisal,
Thank you very much for your detailed review! We are happy to hear that you are satisfied with the quality, appearance and delivery of your order, and that you feel the product is worth the price.
We are glad to hear that, despite the difficulties you experienced during assembly, you are happy with your cabinet and decided to keep it. We also truly appreciate your kind words about our customer service. It was a pleasure being in contact with you and we are glad we could clarify things and offer our assistance where needed.
We hope you enjoy your new product and would be happy to welcome you back again in the future!
good quality to price ratio and fast…
good quality to price ratio and fast delivery, maybe expected the sofa to be softer but also fine. hard sofas are also healthier for the back
September 28, 2026
Reply from Meubels1.nl
Dear Mary,
Thank you for your review! We are happy to hear that you are satisfied with the quality-price ratio and the fast delivery. We understand that the sofa may feel a little firmer than expected, but we are glad to hear that you are still enjoying it.
We wish you lots of comfort and many happy moments on your new sofa and we hope to see you back in the future!
Quality of the sofa and package was…
Quality of the sofa and package was really nice but the delivery men were wierd saying that my radiator must be taken away to make the delivery easier
September 26, 2026
Reply from Meubels1.nl
Dear Natalia,
Thank you for your 4-star review.
We’re glad to hear that you’re happy with the quality of your sofa and that the order was well-packaged on delivery.
We’re sorry to hear that the delivery didn’t go smoothly; our apologies for this. We’ll take this feedback with us for the future.
Enjoy your purchase and please let us know if there’s anything else we can do to help!
Positive experience
We were a bit skeptic at first, buying furniture without seeing it and trying first is somewhat unsettling but we were positively surprised.
The delivery time was fast, and the quality and price of the couch we ordered is very good.
Would definitely recommend, looking forward to buying more from your store
September 22, 2026
Unprompted review
Reply from Meubels1.nl
Dear Leon,
Thank you so much for sharing your experience! We completely understand that buying furniture online without seeing or trying it first can feel a little uncertain. That makes us especially happy to hear that you were positively surprised! It is wonderful to know that you are satisfied with the fast delivery, as well as the quality and price of your new couch.
Thank you for your recommendation, and we look forward to welcoming you back to our store in the future!
Reply from Meubels1.nl
Dear,
Thank you so much for your kind words! We are happy to hear that you are happy with the quality of your purchase.
We truly appreciate your feedback and hope to welcome you back again in the future!
Bad experience with customer service
I ordered a TV shelf from Meubels1, on the day of delivery I received 2 of the same boxes to build the shelf (instead of the 2 correct boxes). The boxes were delivered on the weekend, so it was not possible to contact either the delivery service, nor Meubels1. When we heard from Meubels1 on the following Monday, I was told that a mix up has happened with another customer who also received 2 of the same boxes. The solution proposed by Meubels1 was to switch the boxes between me and the other customer. This means that we had to wait for the transport service to contact us again, and for us to send back our already opened boxes to be switched through the transport service. Meubels1 could not assure that the boxes will be checked for all the correct pieces. I asked if Meubels1 could not just send us the correct box themselves instead of putting the responsibility on the customers to switch, but was told this would take much longer. In the end I'm still waiting for the 'switched' box to be delivered after 2 weeks of waiting.... In asking for compensation for their mistake I was offered a 'symbolic' 10 Euros, while the shelf cost 200... In my experience the customer service is not very considerate to the customer.
September 11, 2026
Unprompted review
Reply from Meubels1.nl
Dear Charlotte,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and the long waiting time you have experienced due to the mix-up with the boxes.
We have tried to contact you by phone to discuss the situation with you personally, but unfortunately we were unable to reach you.
We will continue to closely monitor the situation and do our best to ensure that everything is resolved as soon as possible. If you have any further questions or comments, please feel free to contact us at any time. We are always happy to help.
Once again, our sincere apologies for the inconvenience and thank you for your patience.
Everything was great
Everything was great - the delivery very well organized. The expected delivery date was as the actual delivery time. The sofa is beautiful, great value/quality!
September 9, 2026
Reply from Meubels1.nl
Dear Bianka,
Thank you so much for your wonderful review! We are delighted to hear that everything went smoothly, from the well-organized delivery to the sofa itself. It is great to know that you are happy with the quality and value for money.
We hope you enjoy your new sofa for many years to come!
Reply from Meubels1.nl
Dear Attila,
Thank you so much for your lovely review! We are very happy to hear that you love your purchase.
Enjoy it and we hope to see you again in our webshop!
Fast delivery
Fast delivery, items were brought on the first floor without extra charges. Good quality materials.
September 1, 2026
Reply from Meubels1.nl
Dear David,
Thank you so much for your wonderful review! We are happy to hear that you were happy with the fast delivery and that your items were brought up to the first floor without any extra charges. It's also great to know that you’re satisfied with the quality of the materials.
We hope you enjoy your new furniture for many years to come! Should you ever need anything in the future, our team will be happy to help.
Thank you for the high level of service!
April 12, 2026
Reply from Meubels1.nl
Dear Elena,
Thank you for your positive review. We really appreciate it.
We are happy to hear that you are satisfied with our service.
We hope you enjoy your purchase and look forward to being of service to you again in the future.
Very bad service very bad customer…
Very bad service very bad customer support,
I bought with my wife a 1600 euro dressing, with 9 door glass, 3 were broken beside the base walls broken arrived late, then when we contacted the customer support we didnt even hear (Sorry) they were talking rudely, and they suggest even we re pack the whole dressing and send it back, or they send us new pieces and glass but we have to wait another 1 month, after many rude conversations they offered 50 euro compensation (: super disappointing, our first and last time from this company, i swear its the worst in my entire life
July 1, 2026
Unprompted review
Reply from Meubels1.nl
Dear Karam,
Thank you for your review. We sincerely apologise that your order was delivered damaged. This is not the experience we wish to offer you.
We understand that this is an unpleasant situation and are sorry to hear that your experience with our customer service was not satisfactory.
Unfortunately, we are unable to find an order in our system using your name. Could you please contact us?
You can call us on: +31 45 744 0172 or send an email to: Info@meubels1.nl.
We hope to find a suitable solution together with you.
Very good quality!!!
August 18, 2026
Reply from Meubels1.nl
Dear Junio,
Thank you for the 5-star review.
We’re happy to hear that you’re satisfied with the quality of your order.
We hope you enjoy your order!
A Months-Long Nightmare: Defective Goods, Damaged Property, and Zero Support
I ordered a sofa from Meubels1.nl in March, expecting reliable support from a local provider. Instead, I discovered they are apparently simply a dropshipping intermediary for a foreign manufacturer. There is barely any accountability then, what led to a complete disaster and me not wanting to have anything in common with them in July (!).
It took long weeks for the couch to arrive, only for it to come with a crack in the bottom and incorrectly drilled leg holes. Customer support refused to properly take responsibility. They offered a small financial compensation that wouldn't cover the repair costs—let alone make up for the trouble.
The alternative was an exchange, meaning I had to keep a cracked sofa in my living room for weeks. Because I paid good money and wanted a proper, new couch in my apartment, I requested a replacement. That was a major mistake:
Property Damage: The delivery team took the old couch and literally threw it down the stairs, scratching the building walls, creating a public nuisance for my neighbors, and leaving trash everywhere.
Severe Product Damage: They clearly treated the new sofa with the same lack of care. The replacement couch arrived so heavily damaged that it was entirely unusable. It was far worse than the first one. Complete, absolute disaster.
By July, four months after my order, I was still without a working sofa, constantly forced to push the company to get updates. Ultimately, I had to request that they haul away their trash sofa and issue a full refund just so I could be done with them. I had to go to a different retailer to buy another sofa.
Final Red Flags, this is so petty:
1. Broken Promises on Compensation: They initially promised financial compensation for the extensive delays (their standard delivery times are a complete joke), but as soon as I canceled the final damaged delivery, they told they are not keeping this promise anymore.
2. Unaddressed Property Damage: They promised to hold the delivery company accountable for the damage caused to my apartment building's hallway, but apparently "lost my phone number" along the way.
I lost months of time, lived without a couch for nearly half a year, and had my neighborhood bothered.
Maybe save yourself my stress?
July 1, 2026
Unprompted review
Reply from Meubels1.nl
Hello Bartosz,
Thank you for taking the time to share your experience with us.
We are deeply sorry for the frustration, inconvenience, and disappointment this situation caused you over the past months. We sincerely regret that your experience did not meet your expectations.
We sincerely apologize for the repeated product issues you encountered, the long period without a usable sofa, and the stress this situation has caused. We also regret that you felt unsupported throughout the process.
We regret that the solutions we offered did not meet your expectations and that the replacement process did not result in a satisfactory outcome. It is especially disappointing to read that this situation ultimately led you to lose confidence in our service.
When it became clear that we could not provide the sofa in the condition it should have been delivered in, we arranged for the item to be collected and issued a full refund. While we know a refund does not make up for lost time or inconveniences, we genuinely tried to handle the final outcome as fairly as possible. We are sorry that, despite these efforts, we were not able to achieve the outcome you had hoped for.
Thank you again for sharing your experience and we regret that your experience with us ended this way.
Service was great, quality great, instructions less so
The service from the website itself was excellent - they called to ensure I knew the wait time for the bed (which was also clear on the website) and the bed was great quality. The instructions for the bed, however, had a significant error and we had to take it 80% apart to rectify it. By the time we figured out where the mistake was and fixed it, it had added hours to the build - the bed ended up taking us most of the day to put together.
August 1, 2026
Reply from Meubels1.nl
Dear Larissa,
Thank you for taking the time to write your detailed review.
We are glad to hear your experience with the customer service team was excellent and the quality of the bed is great.
We have called you to ask you which errors you have found in the instructions, so we hope that we can adjust this to avoid adding hours to building the bed in the future.
We appreciate your time and will take your notes into account. Please don't hesitate to contact us.
Reply from Meubels1.nl
Dear,
Thank you so much for your wonderful review and your kind words! We truly appreciate you taking the time to share your experience with us. It is great to hear that you were happy with our team.
Your feedback means a lot to us, and we hope you enjoy your purchase. If you ever have any questions or need assistance in the future, please don't hesitate to contact us. We are always happy to help. :)
Reply from Meubels1.nl
Dear Jean,
Thank you very much for your wonderful review! We are happy to hear that you love your wardrobe and that you are happy with both the design and the quality. It is great to know that you feel the wardrobe was worth the investment.
We truly appreciate you sharing your experience and hope you will enjoy your beautiful new wardrobe for many years to come. Thank you for choosing us, and we hope to welcome you again in the future!
Misleading return policy - assembly instructions only in Polish
We ordered a couch a couple of days ago, and it was delivered to us within the expected time frame. However: Meubels1 heavily promotes a 365 days return policy, and one would think this means that you get to actually try the furniture and then if you don't like it, you can return it. Well, in fact, even if you unwrap it, let alone assemble it, the return policy is no longer valid, and you cannot return it. To be fair: I understand this, and it makes sense, however, so heavily promoting everywhere on the website that you have a year to decide basically on the product is very misleading. I can hardly imagine someone ordering a piece of furniture, putting it in their storage for a year, and then, okay, after not even unwrapping it, or let alone assembling it, deciding to send it back. Plus: the assembly instructions were on a piece of paper, only in Polish. Although I do appreciate a challenge, this was just outright ludicrous. Have to say it though, the product quality itself seems to be good, but the overall customer experience is far from ideal.
July 20, 2026
Unprompted review
Reply from Meubels1.nl
Dear Attila,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. We understand your concerns regarding the 365-day return policy and the assembly instructions, and we understand that this may have caused confusion, and we will take your feedback into consideration.
We are also glad that we had the opportunity to speak with you personally and that we could discuss your concerns together. We truly appreciate that we were able to have an open conversation and better understand your experience.
We are happy to hear that the quality of the product itself meets your expectations. We also appreciate that you took the time to provide both your positive and critical feedback, as this helps us improve our service.
Thank you again for your honest review and we hope to see you again in the future.
The wardrobe is well made and the…
The wardrobe is well made and the delivery was fast.
July 14, 2026
Reply from Meubels1.nl
Dear Omoyater,
Thank you for taking the time to leave us a review! We are happy to hear that you are pleased with the quality of your wardrobe and that your order was delivered quickly.
Your kind words mean a lot to us, and we hope you enjoy your new furniture for many years to come.
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