I've been buying wine from Marlo Wines (previously known as RD fine Wines) for years and I am very happy with the wine suggestions and excellent service. Often their prices are also slightly better t... See more
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Due to an address typo on my part my wine delivery went to the wrong address & delivery was not accepted. Ben (from MARLO) did a fantastic job tracking down the case of wine and getting it redelivere... See more
Company replied
I purchased a Duran and sadly the item was sent back due to delivery company’s error. The team actually came and hand delivered the item. Would definitely recommend for any fine wine and gadgets.
Company replied
Good choice of wine, responsive when asked a question by email. Wine very well packed and good communication about delivery. First time I have bought from Marlo but will do so again.
Company replied
Company details
Written by the company
Fine Wine. Delivered.
Contact info
3 RIVER REACH , SW11 3SX, London, United Kingdom
- hello@marlo.wine
- marlo.wine
4.9
Excellent
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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There was a small issue with the…
There was a small issue with the courrier / delivery but Alicja and Will jumped on it straight away and resolved it! I
July 23, 2026
Reply from Marlo Wines
Thanks for the positive review, Gareth! Pleased we were able to clear up any issues promptly. Enjoy the wines.
Excellent wines and service
July 15, 2026
Reply from Marlo Wines
Appreciate the kind review, thank you!
Reply from Marlo Wines
Thanks so much for the kind review, Gillian, much appreciated!
Reply from Marlo Wines
Thanks for your positive review, Justin, much appreciated!
Excellent wine suggestions and service
I've been buying wine from Marlo Wines (previously known as RD fine Wines) for years and I am very happy with the wine suggestions and excellent service. Often their prices are also slightly better than other places for some high end wines that I have purchased.
July 1, 2026
Reply from Marlo Wines
Thank you so much for your kind review, Maria! We're very pleased to hear you are enjoying the suggestions and service. All the best, Team Marlo
Reply from Marlo Wines
Thanks so much for the positive review Christoph, this is much appreciated. Enjoy the wines!
I bought a case for a friend as a gift
I bought a case for a friend as a gift. They have yet to receive it. It was dumped on front door of their bldg and disappeared. I was going to buy a second case for me but will hold off
May 6, 2026
Reply from Marlo Wines
Thank you for your Trustpilot review. While we're sorry to hear your experience wasn't a positive one, we genuinely appreciate the feedback and take all reviews seriously so we can learn and improve.
Whilst we of course respect your right to leave a 1-star score, we do feel it's a little disheartening given that the core of this issue was a logistical error outside of our direct control. We would have welcomed the chance to put things right before a review of this nature was left. As a family business, customer service sits at the very top of our list of priorities, as our other reviews attest to, and with the full picture in mind we feel this score is perhaps harsher than the situation warrants.
Unfortunately, we weren't made aware of any issues until after the delivery had taken place. Had we known sooner, we're confident we could have helped the order run more smoothly from a logistics standpoint. Since being notified, we have reached out directly to try to resolve the issue caused by DPD.
From what we've been able to establish, the delivery date was first changed via the DPD app, and the recipient's address is a portered/managed property, which meant the gift couldn't be delivered directly to their door.
As you may know, when DPD encounters portered apartment buildings, delivering parcels directly to individual doors is generally prohibited, which makes these situations particularly difficult to navigate.
We're sorry the experience didn't match your expectations. Without prior knowledge of any logistical issues, it's very hard for us to step in and help in real time, but we're grateful for your constructive criticism and will use it to improve going forward.
Thank you again for your order, and we hope to follow up with you directly to make things right.
Reply from Marlo Wines
Thanks for your positive review, Angela, this is greatly appreciated. Enjoy the wines!
Delivered a gift very quickly indeed
Delivered a gift very quickly indeed. Very reliable service and, of course, decent wine
April 13, 2026
Reply from Marlo Wines
Thank you for you choosing Marlo, Andrew. Very pleased all went well and that the wines will be enjoyed!
Good wine at affordable prices
Easy to order, fast delivery & I have yet to get a bottle that I didn’t enjoy. Really good wines at affordable prices.
April 3, 2026
Reply from Marlo Wines
Hi Trish, A great review to receive, thanks so much! Very pleased you are enjoying the wines and look forward to being of service again.
Good experience all round
Good choice of wine, responsive when asked a question by email. Wine very well packed and good communication about delivery.
First time I have bought from Marlo but will do so again.
March 21, 2026
Reply from Marlo Wines
Thank you for the very kind review, Marian, it's most appreciated. Enjoy the wines, we look forward to being of service again soon!
Great service as always.
March 19, 2026
Reply from Marlo Wines
Eric, Thank you for the review, its very good of you and much appreciated! All the best, Team Marlo
Very efficient and prompt delivery
Very efficient and prompt delivery.
Communication 100%
March 19, 2026
Reply from Marlo Wines
Thank you for your review, really appreciated! Enjoy the wines. Cheers! Team Marlo
Amazing service and quick delivery
March 18, 2026
Reply from Marlo Wines
Thank you for the kind review, Rob. Enjoy the wines!
Reply from Marlo Wines
Thank you for your positive review, Jim, greatly appreciated! Cheers!
Reply from Marlo Wines
Thank you for the positive review, David. Very kind of you.
Fast &efficient service
March 11, 2026
Reply from Marlo Wines
Thank you for your kind review, Martin. Enjoy the wines!
Good choice and fast delivery
February 15, 2026
Unprompted review
Reply from Marlo Wines
Thanks for the positive review, that's kind of you Glenn!
Excellent rapid delivery
February 11, 2026
Reply from Marlo Wines
Thank you for taking the time to leave a positive reply, Niall. Much appreciated.
Great service, speedy delivery!
February 13, 2026
Reply from Marlo Wines
Thanks so much for the kind review, Henry! Hope to be of service again soon. Cheers! Team MARLO
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