No Value Brand Values.No Value Brand Values.. - Shocking Logisitics
No Value Brand Values.. - Shocking Logisitics
All in good faith, ordered placed with first communication with from logistics company ( sltransportuk.com & uplogistics.co.uk) - "delivery will be tomorrow"
From here this is where it all went wrong - The following day, email received to note it issue with Driver and lorry.
Followed up for ETA to be told " the pallet is locked inside our warehouse that we do not currently have access to and unsure of when they will regain access.
Followed up with Info Email direct to Gym-flooring - where the MD "Richard McKay" follows up Indirectly, including myself within the email loop.
Further follows up and additional recipients added - No direct response from UP Logisitics on final delivery date.
I then received an email from "Katie" who is the marketing manager offering GBP 15 M&S voucher if I give feedback and a video of the items ordered - I emailed back included Robert McGhie from Marcias - as this is the holding company for Gym-Flooring, with again No response.
In Summary - Gym- Flooring or Marcias - whichever company you are - Your Brand Values are non existence, communication really poor, your promise not upheld, company vision as per your web site to deliver "Number 1 for Quality Gym Flooring" is crushed through your services and logistics, bring your reputation down to ZERO.
Maybe take note and "action"